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Rated 5 out of 5 stars

I’ve ordered four packs of large candles which arrived promptly. When unpacking the lot, it turned out that the contents of one pack where mostly damaged (this wasn’t visible from the outside as the... See more

Rated 4 out of 5 stars

I paid approximately £5 per bag for 2 bags of cat litter. When I received them they had £1.79 printed onto the design graphic. Not the deal I thought it is. Update. After communicating with the com... See more

Rated 1 out of 5 stars

Shocking - waited for my order , nothing emailed them to be told stock issues order cancelled Item still showing as available on their web site aswell Crap customer service

Rated 4 out of 5 stars

Good: Correct goods, promptly delivered, emailed queries answered promptly. Not so good: Invoice supposed to be sent with acknowledgement email - never found it; delivery was in two halves on two d... See more

Company details

  1. Online Food Ordering Service

Written by the company

All of your favourites in bulk sizes


Contact info

3.4

Average

TrustScore 3.5 out of 5

183 reviews

5-star
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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing service

amazing service, incredible packaging, no dents, scratches, etc to the box. And shocking 2 day delivery. Couldn't be happier.

May 11, 2024
Rated 1 out of 5 stars

DO NOT USE

Order placed for case of 7 pate - received one and best before date was the next day! Absolute scam

Would like a refund

September 13, 2023
Rated 1 out of 5 stars

NEGATIVE AND COSTLY MISTAKE...AVOID!!!

Bad experience. The company name ' Catering Packs' would lead you to believe you are ordering in bulk to save money which is ultimately what most people need in the current cost of living crisis.
The pricing structure is misleading too. The order took a while to arrive and ended up being individual cartons of milk rather than catering packs. Upon contacting customer service I was informed I would have to cover the cost of return. Finding a courier to carry a large amount of liquid turned into hassle too. Had to write off over £50 due to this company which misleads honest hardworking people looking to save money. I do not recommend and would never use again. I hope people read the negative reviews and steer clear of this company.

June 1, 2023
Unprompted review
Rated 2 out of 5 stars

Dreadful Customer Support

Not a scam company as some reviewers claim but delivery takes forever, emails are not answered, phones are not manned, poor poor customer support. My advice with this company is to always pay with Paypal so you have some re-dress if things go wrong, if you need something quickly, just avoid altogether
UPDATE- Catering Packs have requested more information- 8 months after this review. Lmao, you couldnt make it up !!

June 12, 2023
Rated 1 out of 5 stars

This is the best company for taking…

This is the best company for taking your money and not giving you goods and giving you a story how they sent it but it must have got lost in the post , but will send an other and still waiting , I paid on 11th March now it’s the 25th March .. please stay away from this Company .

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great service when initial delivery went awry

Ordered case of 6 wines, never having used catering packs before. Didn't arrive, but the test of a vendor is what happens when things go wrong. They behaved impeccably, took full responsibility, arranged another delivery, and personal communications, thanks Alexa!

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Swift replacement for damaged goods

I’ve ordered four packs of large candles which arrived promptly. When unpacking the lot, it turned out that the contents of one pack where mostly damaged (this wasn’t visible from the outside as the pack was sealed by the manufacturer, so the person preparing the packaging couldn’t have seen it either).
I took pictures of the damage and emailed Catering Packs. With no delay I’ve received an apology and was sent a replacement pack which again arrived promptly and the goods were all fine.

November 7, 2022
Unprompted review

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