I’ve ordered four packs of large candles which arrived promptly. When unpacking the lot, it turned out that the contents of one pack where mostly damaged (this wasn’t visible from the outside as the... See more
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I paid approximately £5 per bag for 2 bags of cat litter. When I received them they had £1.79 printed onto the design graphic. Not the deal I thought it is. Update. After communicating with the com... See more
Shocking - waited for my order , nothing emailed them to be told stock issues order cancelled Item still showing as available on their web site aswell Crap customer service
Good: Correct goods, promptly delivered, emailed queries answered promptly. Not so good: Invoice supposed to be sent with acknowledgement email - never found it; delivery was in two halves on two d... See more
Company details
Written by the company
All of your favourites in bulk sizes
Contact info
Unit 7 The Hermitage Business Park, sn138dt, Box, United Kingdom
- 03330 905617
- sales@cateringpacks.co.uk
- cateringpacks.co.uk
3.4
Average
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered quickly and intact even…
Delivered quickly and intact even during the chaotic void times
July 16, 2020
Unprompted review
Great service
July 16, 2020
Unprompted review
Sold products for around £3000 and…
Sold products for around £3000 and never sent. Asked for refund and has been told to wait for around a week to get my money back. Only got my refund with Paypal involved.
June 29, 2020
Unprompted review
Shambolic
If I could give a negative rating I would. A shambolic operation with the worst customer service I have ever experienced. Sandra hides behind a follow up system that has a contact phone number that asks you to send an e mail and an e mail response of 3-5 days. Her answers do not address the questions asked and have few details forcing you to repeat the question cycle multiple times. Everything is designed to buy time. It took 6 weeks to secure delivery. I only secured action when the credit card payment was placed in dispute. If you need something to fill your time and provide something for you to chew on over several weeks Catering packs are the company for you. Good luck you will need it.
June 27, 2020
Unprompted review
fantastic service!
Fast dispatch and delivery. 100% recommend to everyone!
May 20, 2020
Unprompted review
Overall pleased
Product good price not so good. Delivered on time. Overall pleased
May 16, 2020
Unprompted review
Cost double the price as at local shop…
Cost double the price as at local shop plus the extra expense of postage too.
May 16, 2020
Unprompted review
Terrible service
Terrible service
I am trying to cancel an order of flour they said was in stock when I ordered in March then changed it to stock arriving soon so I managed to get some from elsewhere and have been trying to cancel order no reply to emails no one on the phone
April 22, 2020
Unprompted review
It was really good value for money
April 21, 2020
Unprompted review
Receive with thanks would recomend
April 20, 2020
Unprompted review
Excellent service in hard times
Excellent service in hard times!
Tom Edmondson
April 16, 2020
Unprompted review
Excellent service
April 15, 2020
Unprompted review
A perfect experience!
Easy to navigate through the website, arrived safely and perfect as described! Thank you!
April 15, 2020
Unprompted review
Catering Packs
Parcel arrived ahead of time. Would order from this company again
April 13, 2020
Unprompted review
Excellent Service !
Arrived on time in excellent condition. Perfect service, I'm delighted thanks.
April 13, 2020
Unprompted review
Didn't get the right items until I…
Didn't get the right items until I complained. No email from them, had to go to PayPal to make complaint.
April 13, 2020
Unprompted review
Not receive the item yet
February 9, 2020
Unprompted review
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