I sent an information request via a form and was contact by the lovely Liam, he was really helpful. We managed to get exactly what we needed plus he sold us some new Air Freshener units. Liam was thor... See more
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Review summary
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Based on these reviews
Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
Company replied
We are so pleased to have made the change to Cathedral as previously we could never talk to anyone but had to submit a ticket and then wait for an impersonal and often unhelpful reply. We now have Ash... See more
Company replied
I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.
Company replied
Company details
Written by the company
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Contact info
4.4
Excellent
370 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review, Julie. We've very grateful for your recommendation.
We pride ourselves on providing an exceptional service, so it is great to hear that we were able to achieve this for you.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for leaving our company a 5* review.
It is great to hear that you found the process quick and simple. Liam will be very happy with your feedback.
The Cathedral Hygiene Team
A very easy experience with Carlisle Washrooms
A very easy experience with Carlisle Washrooms.
No high-pressure sales, only a pleasant manner and quick response for a quote, which was accepted.
Always easy to deal with over the phone and very helpful with any requests.
March 12, 2025
Reply from Cathedral Hygiene
Thank you for leaving us a review, Trevor.
It's great to hear that you had a good experience with us and found the process smooth. We're very happy to have you with us and look forward to working as your hygiene supplier going forward.
The Cathedral Hygiene Team
Cathedral hygiene keeping telephoning…
Cathedral hygiene keeping telephoning wanting to quote making out that they are just quoting for the renewal business but they are not our supplier and don't take no for an answer when told we do not want a quote
March 11, 2025
Unprompted review
Reply from Cathedral Hygiene
We are sorry to hear about this and for any frustration caused.
We would encourage you to get in touch with us directly with further information so that we can understand what has happened and investigate this issue further.
The Cathedral Hygiene Team
Liam was very helpful in arranging…
Liam was very helpful in arranging supplies for our new offices
March 10, 2025
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review, Angela.
It's great to hear that we've been able to arrange the service that you need for your new offices. Liam will be very pleased with your comments - we will make sure that we pass your feedback along to him.
The Cathedral Hygiene Team
Excellent Customer Service
Excellent Customer Service
Well done to Liam for explaining the process and calling back when required
March 10, 2025
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
It is excellent to hear that you were happy with Liam's customer service. We aim to continue to provide you with this level of service going forward.
The Cathedral Hygiene Team
Great, professional service
Elaine always performs an excellent service for us and is always friendly and polite on her visits. We are very happy with the service that we received.
March 7, 2025
Reply from Cathedral Hygiene
Thank you for your positive feedback about our service.
It is lovely to hear your kind words about Elaine, she will be delighted with your comments. We will make sure that we pass it along to her.
The Cathedral Hygiene Team
We've been working with Cathedral…
We've been working with Cathedral Hygiene for over 5 years now & have always found them extremely efficient. Liam Bennett is our point of contact & is always so helpful. I have no hesitation in recommending their service.
March 6, 2025
Reply from Cathedral Hygiene
Thank you for your kind review, Wendy.
Liam will be delighted with your positive feedback, and we will be sure to pass your comments on.
We look forward to working with you for many years to come.
The Cathedral Hygine Team
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review, David.
We always aim to provide the best service so it is very pleasing to hear from a happy customer.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for taking the time to complete a 5* review, it's very kind of you.
We aim for our representatives and service staff to complete their jobs to the best of their ability, to be on time and available when required. We'll definitely keep up the good work.
The Cathedral Hygiene Team
Great customer service
March 5, 2025
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
It's great to hear that you were happy with our customer service. We will endeavour to continue this level of service going forward.
The Cathedral Hygiene Team
Great company never any problems
March 4, 2025
Reply from Cathedral Hygiene
We appreciate you taking the time to leave us a review.
It's great to hear that you've had a positive experience with our company and we look forward to continuing as your hygiene provider in the future.
The Cathedral Hygiene Team
We get great service from this company
We get great service from this company. Staff are so friendly. Never in all the years dealing with them have we ever had a problem.
Great company.
March 4, 2025
Reply from Cathedral Hygiene
Thank you very much for your very positive review.
It's lovely to hear from our long-time customers, especially praising our staff and giving great positivity.
We will continue to give you the best service possible and hope to be your supplier for many years to come.
The Cathedral Hygiene Team
Positive contract renewal experience…
Positive contract renewal experience with Liam from Cathedral Hygiene today... thank you! Very happy with the service provided.
March 3, 2025
Reply from Cathedral Hygiene
Thank you for leaving us a positive review and for choosing to renew your contract with us, Charmaine.
Liam will be delighted to hear that you were happy with his customer service today. We always aim to provide a first class service for our customers. We look forward to continuing as your hygiene provider going forward.
The Cathedral Hygiene Team
Cathedral Hygiene
We would recommend Cathedral Hygiene. We have been using them for around 5 years and recently renewed our contract at very competitive prices. Linda Bell, our account manager, is approachable and efficient and Susan attends our offices regularly and does a great job. Thanks to Linda, Susan and the rest of the team!
February 28, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for a positive review and especially for mentioning Linda, your rep, and Susan, your service operative. Your kind words are very much appreciated and will be fed back to them.
It's great to hear that you are happy with the all-round work of Cathedral Hygiene, we will endeavour to continue to keep to these high standards and look forward to being your hygiene supplier for many years to come.
The Cathedral Hygiene Team
Consistent and fantastic service…
Consistent and fantastic service provided for us by the team. Liam was fantastic when dealing with the company and made everything run smoothly.
February 25, 2025
Reply from Cathedral Hygiene
Thank you for your excellent review.
We're pleased that you are satisfied with our service and have found it to be consistent. We will be sure to pass your feedback to Liam, he will be glad to know that you were happy with his customer service.
The Cathedral Hygiene Team
Very reliable service
Lovely staff who empty our bins and they are very reliable. Just had to have an adjustment to our contract and this was carried out efficiently and with no fuss.
February 25, 2025
Reply from Cathedral Hygiene
Thank you for your wonderful feedback, Jane. We appreciate you taking the time to leave us a review.
We pride ourselves on providing a reliable service and we're very happy that we are able to deliver that for you. We look forward to continuing as your hygiene supplier in the future.
The Cathedral Hygiene Team
Took out a 12 month contract but NO!
Took out a 12 month contract!
Sent email 2 months before it concluded to confirm we wish it to end at 12 months. Now informed it will go over in to secondary period as we have to give 3 months notice!
Required to pay £105 plus Vat to end it early apparently!
We haven’t even completed the first year!
We would not recommend this company at all.
February 19, 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your feedback, Clifford.
We're sorry to hear that you were disappointed by our cancellation terms, please do be assured that we take your feedback seriously.
We aim to ensure that our contracts are clear by providing the terms and conditions in writing at the point of signing, and sending a further copy to customers once the paperwork has been processed.
If you require any further guidance, please do contact our office to see if there's anything that we can do to improve our relationship.
The Cathedral Hygiene Team
Happy Customer!
Friendly, helpful service from start to finish. Hand dryers are perfect, happy customer!
February 17, 2025
Reply from Cathedral Hygiene
Thank you for your 5* review and positive feedback.
We're pleased to hear that you're happy with your hand dryers, and with our customer service. It is always lovely to hear from a happy customer!
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review.
We pride ourselves on providing an excellent service, so it is great to hear that we've been able to achieve this for you.
The Cathedral Hygiene Team
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