Initial Washroom Hygiene UK Reviews 

17,146
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 718 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the local staff for being exceptionally friendly, very polite, reliable, and always ready to help during regular maintenance visits. Consumers deeply appreciate the efficient service and high-quality products that consistently keep washrooms clean, fresh, and well stocked. Reviewers regularly note how professional technicians go above and beyond expectations to ensure complete and lasting customer satisfaction. However, some customers also noted occasional communication difficulties, mentioning frustrating challenges getting timely responses from customer support representatives and having to repeatedly chase staff to carry out their scheduled waste collections.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their polite, friendly, and... See more

Service

People report positive experiences with service, frequently praising friendly and professional staff members... See more

Customer service

Consumers find customer service to be exceptionally positive, frequently praising the friendly, helpful, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting great and efficient service provided... See more

Product

Reviewers highlight high satisfaction with the product range, noting that items like toilet blocks last... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more

Company replied

Rated 5 out of 5 stars

Lovely guy called colin I think his name is i forget hes very friendly polite and a pleasure to see every time he comes in store (the range castle park radford Nottingham)always smiling never complain... See more

Company replied

Rated 5 out of 5 stars

I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more

Company replied

Rated 5 out of 5 stars

Raymond always gives a fantastic service and goes above and beyond the call of duty to help us. He notices issues with initial products and either fixes or replaces them before it becomes a major issu... See more

Company replied


Company details

  1. Hygiene Service
  2. also in
  3. Business to Business Service
  4. Garbage Collection Service
  5. Hygiene Station
  6. Waste Management Service

About Initial Washroom Hygiene UK

Written by the company

We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.

Contact Us

Setting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903

Local and Expert Response
Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
Innovative Solutions
Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
Technology
Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
Health & Safety
A company with a ‘World Class’ Health & Safety record.
Sustainability
A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales

Contact info

4.9

Excellent

TrustScore 5 out of 5

17K reviews

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4.9

All reviews

(17,146)

687 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would like to provide positive…

I would like to provide positive feedback for John Carr from Initial, who recently attended BAE Samlesbury to replace two hand dryer units.

John carried out the work in a highly professional manner from start to finish. He arrived prepared, worked efficiently, and completed the installation to a high standard while maintaining a safe and tidy working area throughout. His communication was excellent, keeping us informed on the progress of the work and ensuring minimal disruption to the site.

Overall, John demonstrated a professional attitude, strong workmanship, and a commitment to delivering quality service. I would be happy to recommend him for future works.

October 9, 2026
Rated 5 out of 5 stars

Highly Professional!

My interactions with Initial Hygiene have always been professional. Our service is always attended by staff member CJ. He arrives promptly at the same time on each visit, which is helpful in maintaining our daily schedules on site. He is very polite and always smiling. The visit is very swift and he always asks how we are doing, which is a nice personal touch. Never had any issues with CJ or Initial Hygiene.

October 9, 2026
Rated 5 out of 5 stars

When I've been at work and Intial have arrived…

When I've been at work and Intial have come in to empty all our Sani bins and also emptied the nappy bins, in the babychanging rooms, they have also taken great care of what they do.
Their service is always a happy one as they make conversation with you while doing their job but will make conversation with the customers they come across.

October 9, 2026
Rated 5 out of 5 stars

Always top notch service. Total pleasure always

It's always so good. Absolute professionals and always so pleasant. They've got a rough job sometimes but always carried with so much grace and patience. Especially when it's 7am, I haven't had a coffee and I'm angry at the world. You're team is absolutely banging. If they ever want a hospitality job send them my way. Please.

September 10, 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share such kind and generous feedback. We completely understand how difficult early mornings can be before that first cup of coffee, and we are happy to know that our staff's patience, grace, and professionalism helped make those moments a little brighter for you. We will certainly pass along your wonderful compliments and your fun job offer to everyone here. Knowing that our daily efforts make a positive difference in your morning routine brings us immense joy. We truly appreciate your support and look forward to serving you again soon.

Initial Washroom Hygiene

Rated 5 out of 5 stars

Excellent Service!!!!!

Hi There
I'm Simon Scott from Blackpool pleasure beach and just want to say what great service John Carr gives every time he comes when he does he's service in our toilets.

October 6, 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are glad you enjoyed your experience with our team's regular visit to your site. Thank you for taking the time to share your positive feedback about our reliable service. We appreciate your support and look forward to continuing our work with you.

Initial Washroom Hygiene

Rated 5 out of 5 stars
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so glad to hear about your wonderful experience! Thank you for taking the time to leave such a kind review and share your positive feedback with us.

Initial Washroom Hygiene

Rated 5 out of 5 stars

Good Experience

Colin comes in and empties our bins everytime with a smile on his face, top service and banter from him. Facilitie are always left spotless.

October 2, 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to receive your fantastic feedback! It is wonderful to hear that our team member brings such a cheerful attitude to the job while keeping your facilities impeccably clean and well maintained.

Initial Washroom Hygiene

Rated 5 out of 5 stars

Carl

Carl, the Initial representative we have is amazing, he works so hard and completes the visit efficiently. Thank you

October 6, 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so glad to hear that you are having such a positive experience with our service. We truly appreciate you recognising our team member's hard work, dedication, and efficiency. Thank you so much for taking the time to share your kind feedback!

Initial Washroom Hygiene

Rated 5 out of 5 stars

Colin is polite and respectful when he…

Colin is polite and respectful when he visits.

October 5, 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear that our team member is consistently polite and respectful during their visits. Thank you so much for taking the time to share your wonderful feedback with us!

Initial Washroom Hygiene

Rated 5 out of 5 stars

Colin comes to The Cadland and always…

Colin comes to The Cadland and always provides an excellent service with every visit and nothings too much of an ask. Very friendly and overall a lovely person.

October 5, 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear about your wonderful experience! It is fantastic to know that our team member consistently delivers excellent service with a friendly attitude and is always happy to help. Thank you for taking the time to share your kind feedback.

Initial Washroom Hygiene

Rated 5 out of 5 stars

Initial

Tammy from Maidstone branch had been coming for a number of months to our office, always shows amazing customer service and great work ethic. We went to keep her

October 6, 2026
Unprompted review
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

Fiona Ironside, We are glad you enjoyed your experience with our team member's dedicated visits to your workplace. We appreciate your kind feedback regarding their strong work ethic and excellent service.

Initial Washroom Hygiene

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