Since our branch opened we have had the same woman coming every week, Jackie, she comes and is so friendly always chats with everyone and get her jobs done. She makes the morning she is there better w... See more
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
Company replied
Carl was fantastic. Great service really efficient. Needed our air fresheners changing as the person before him hadn’t done them he had no problems doing this. Really friendly guy. Thank you Carl,
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A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Great service as always
Great service as always, very kind and always seems happy to be at work.
August 17, 2026
Our Service Driver Craig
Our service driver Craig continues to provide great service to our large primary school.
Craig is always friendly and greets us with a warm smile on every visit. His proactive
approach is very much appreciated, in that before taking annual leave, he always
introduces his cover driver and ensures they know our specific site layout. Craig's
attention to detail and positive attitude make him a valued member of your team.
Thank you.
Gilmerton Primary School.
August 20, 2026
Initial
Once again, great service from Craig, always efficient and his customer service skills are excellent.
Mr S
August 18, 2026
Craig is chatty and always has a smile…
Craig is chatty and always has a smile , does his job with no inconvenience to others, I wish more contractors were like him
August 20, 2026
Great service
Great service, Carl does a great job and always happy and polite even at 6am 😊
August 13, 2026
Amazing service!!
Amazing service and everything is always completed to a high standard. The staff member that carries out the work at our center is very friendly, helpful and efficient 😊
August 18, 2026
Colin is always really helpful and…
Colin is always really helpful and friendly, and does a great job every visit.
August 18, 2026
Professional service provided
Nick is friendly and communicates well. He phoned as he was unable to gain access and returned at a convenient time. Thank you
August 18, 2026
We have no issues absolutely brilliant…
We have no issues absolutely brilliant service !
Michael has been supper, very friendly and bubbly.
August 17, 2026
Craig!
Initial would not be the same without Craig Thomson. He makes days seem a little brighter. Not only is he there to do a job but he picks us up, very friendly and initial should be very lucky to have someone so warm and friendly on their team! Thanks Craig!
August 18, 2026
Happy Customer
Colin visits us a few times each week to service our nappy bins and is always cheerful, friendly, and helpful. It's a pleasure to see him, and he provides an excellent service every time.
August 20, 2026
Colin comes in and always says hello
Colin comes in and always says hello. He is polite and manner able. He knows what he needs to do so he is quick and efficient and nothing ever troubles him.
August 20, 2026
Are usual person is very good as was…
Are usual person is very good as was the person who covered him while he was off for a period
Sometimes we don't get uplifts when holidays are taken which course us problems
August 20, 2026
Great service!
It's always a pleasant experience when Carl (Yarranton) comes and empty's our bins, he's a very friendly guy and gets the job done quickly and efficiently. Trustworthy to be let in and do what he needs to without supervision and always provides a professional approach :)
August 20, 2026
As always excellent service and always…
As always excellent service and always very friendly.
August 20, 2026
Job well done by Colin
Job well done by Colin, always professional & helpful, Colin always comes In early to cause less disruption to the school working day. Comes in and just gets on with it, no need to show him around.
August 20, 2026
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