Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
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We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
Asks customers to review
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Fantastic service
Carl was fantastic when he came to our store.
It was his first visit to our new company and he was nothing but helpful and professional
June 29, 2026
Carl who is one of the Customer Service…
Carl who is one of the Customer Service Representative in Birmingham has been coming to us since our store opened.
Super friendly and helpful.Always willing to go the extra mile for us
July 6, 2026
Unprompted review
Colin
Colin has made our experience great. Have been seeing him at my workplace for around 6/7 years now and he’s made me smile every morning that I’ve seen him. He does a perfect job every time he comes too
July 2, 2026
These guys are excellent
Spirit of Springburn Stamp of Approval.
These guys are efficient, the service is excellent and we were pleased when one of our Trustees set up the first meeting. I thought they'd charge a fortune but very reasonable and we're well chuffed with our branded mats. Our rep, William Andrews, is a lovely, cheery guy too. Pleased he's 'ours!' Thanks guys. Helen x
July 3, 2026
Unprompted review
Colin is amazing !
July 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Initial Washroom Hygiene UK
We are so glad to hear that our service consistently meets your expectations. We appreciate your kind words!
Reply from Initial Washroom Hygiene UK
We are so happy to hear that our team provided you with such a positive experience. Thank you for your kind words!
Colin who comes and takes care of our…
Colin who comes and takes care of our nappy and sanity is a great guy, he's polite and well mannered and we have a great laugh together, he one of a kind who is always happy.
July 2, 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear such wonderful feedback! It's fantastic to know that our team member is polite, well-mannered, and brings such a positive and happy energy to your visits. We truly appreciate you sharing your experience.
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you are consistently happy with our service! Thank you for taking the time to share your positive feedback.
Great washroom services
Great service! Always reliable, hygienic, and well-maintained, Excellent service!
July 2, 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear that you consistently receive reliable, hygienic, and well-maintained service from our team. We appreciate your kind words!
Great experience
Great experience. Chris is always chearful and polite and the service is excellent
July 2, 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear that you had a great experience and that our service was excellent. Thank you for your kind words!
Karl has always been very professional
Karl has always been very professional, and polite when I have seen him, always has 5 minutes to ask how I am, which means a lot as I sole work during the night .
Asset to your company
July 2, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive interactions. It's wonderful to know that our team member's professionalism and politeness, and their genuine care, have made such a meaningful difference to you. We truly value your kind words.
A Credit to Initial
Carl consistently provides an excellent service. He is always professional, friendly, and approachable, making every visit a positive experience. He is reliable, efficient, and clearly takes pride in his work, ensuring everything is completed to a high standard.
Nothing ever seems to be too much trouble for him, and he is always willing to go the extra mile to help. His attention to detail, positive attitude, and commitment to providing great customer service really stand out. It's refreshing to deal with someone who is both knowledgeable and genuinely cares about doing a great job. I would highly recommend Carl and truly appreciate the excellent service he provides.
July 2, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your exceptional experience. It's wonderful to know that our team member consistently provides such professional, friendly, and efficient service, always going the extra mile. We truly value your kind words and appreciate you highlighting their dedication to high standards and positive attitude. Thank you for your recommendation and for sharing your positive feedback with us.
Reply from Initial Washroom Hygiene UK
We are so happy to hear you loved your experience! Your kind words mean a lot to us.
Colin always comes in and helps with…
Colin always comes in and helps with any enquiries, he goes out of his way to deliver the best customer service. if we need anything before he is due he will offer a solution. really happy with the service colin and initial offer us
July 2, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. It's wonderful to hear that our team consistently provides excellent customer service and proactive solutions. Thank you for your kind words!
consistent standards each collection…
consistent standards each collection with the best professionalism from our service driver,Colin.
July 2, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're happy to hear that you consistently receive professional service. Thank you for your kind words!
Reply from Initial Washroom Hygiene UK
We're so happy to hear you consistently have a great experience with us! We appreciate you taking the time to leave us this positive feedback.
Service is highly recommended
Service is highly recommended, Our regular serviceman Carl comes fortnightly, very early in the morning, while we are on a night shift, he is reliable and always courteous given the time of day. As a large store cleanliness is extremely important so having a reliable service is essential.
June 30, 2026
Reply from Initial Washroom Hygiene UK
We truly appreciate your kind words! It's wonderful to hear that the service provided is highly recommended and that the regular visits are reliable and courteous, especially given the early morning schedule. We understand how crucial cleanliness is for a large store, and we're glad to know our service is essential to you.
Reply from Initial Washroom Hygiene UK
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our staff and service.
Always a friendly welcome and smile…
Always a friendly welcome and smile along with providing a very efficient and professional service.
June 29, 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear that you always receive a friendly welcome and smile, along with efficient and professional service. Thank you for your kind words!
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