I would like to express my pleasure to work with this company. Always a prompt and straightforward communication with all team members. Service delivered as expected. One special thank you goes to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Written by the company
Written by the company

We offer next day delivery on thousands of products
Oasis Business Park, WN8 9RD, Skelmersdale, United Kingdom
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kyle Richardson was very helpful and responsive when setting up my account.
Excellent service from Sales Advisor Lewis Kennedy. Super helpful and friendly.
Hello everyone I so please with the information that i was given by Stephanie Jones she very helpful and giving me advice on what we required.
Direct 365 are the 'go-to' company in terms of ensuring your company remains compliant. Unfortunately, we fell behind on our fire risk assessment side and I reached out via email and got a phone call within a matter of minutes to discuss further. Dealt with Jack Ball who is professional, courteous and dealt with my request from the start in terms of obtaining information, arranging the quote etc.
I was very grateful for the fast communication from Mike Charman. Made the whole process extremely easy and is clearly very knowledgeable about the services being offered. Thanks Mike for your great customer service.
I honestly feel like Cheryl at Direct 365 is one of the best colleagues I could ask for 😊
She’s always so helpful, and having her by my side genuinely makes my job easier.
Thanks, Cheryl ! you’re a superstar ⭐️
easy and snooth process from start to finish and the agent i delt with STEPH JONES was more than helpful so a big thanks...
Set up my clinical waste collection, on line and via email which was easy. The person who helped me was great, Kyle Richardson. Very efficient and helpful
This company has been excellent to deal with. There prices are very reasonable and they are very responsive to any questions. Would definitely recommend
Today I was supported by Dave Hepworth, Direct365 Sales Advisor, we have a new toilet complex coming into commission and need the lady's toilets properly supported before they go into use. Dave was quick to support and had things in order in a very short space of time, very happy.
Excellent customer service. Polite informative and super-efficient.
I had the pleasure of speaking and dealing with Sasha Deegan. A perfect example of professional customer awareness and service.
Well done Sasha!!!
I had a very positive experience working with Sasha Deegan She was extremely helpful throughout the process, communicated clearly, and responded promptly to any queries.
The level of service she provided was excellent, and everything was handled efficiently from start to finish. I would be happy to work with her again in the future.
Great company been with them a few years now . Always on hand to answer any queries Mike chapman was a great help a credit to the company .
Mark was great in getting me quotes quickly and all set up for my business! Thank you so much

Reply from Direct365
Excellent and straightforward service.
Siobhan Oleary was very patient and explained the services to me. Thank you

Reply from Direct365
Very helpful with my inquiries.
Natasha bax emailed straight back with all the help and advice I needed. Thank you very much.

Reply from Direct365
I was dealt with by Dave who was very professional and friendly, all our requirements were met in a very timely manner. The whole process from sending in an enquiry to the completion of our order was very speedy. We would defiantly recommend this company and Dave in particular.

Reply from Direct365
Dave in the washroom department dealt with my enquiry professionally and speedily. I placed the order same day. Highly recommend this company!

Reply from Direct365
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.