Direct365 Reviews 11,102

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as efficient and excellent, with many people appreciating the prompt communication and quick response times from the customer service team. However, some customers reported dissatisfaction with the service, citing issues such as missed collections. A few people also mentioned difficulties with contract changes, receiving rebates, and issues with billing, expressing concerns about the company's handling of these situations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Consumers generally express satisfaction with the service, highlighting efficiency, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and efficiency... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently highlight prompt, efficient,... See more

Customer communications

Customers generally report positive experiences with contact, highlighting prompt and helpful communication... See more

Based on these reviews

Rated 5 out of 5 stars

I would like to express my pleasure to work with this company. Always a prompt and straightforward communication with all team members. Service delivered as expected. One special thank you goes to... See more

Company replied

Rated 5 out of 5 stars

A great experience throughout, Ive always found Direct 365 provides an efficient service and good value. When I need assistance with some issues I had, I spoke to Nicole who very efficiently sorted e... See more

Company replied

Rated 5 out of 5 stars

I had a great experience dealing with Siobhan O'Leary. She was incredibly helpful when we needed to change our small skip to a larger one, and she handled everything without any issues at all.... See more

Company replied

Rated 5 out of 5 stars

Happy with customer service and how things move forward when adding a new item to my contract Very knowledgeable staff very helpful Had to renew this month and the link wouldn’t work but Roxa... See more

Company replied


Company details

  1. Office Supply Store
  2. Bathroom Supply Store
  3. Business to Business Service
  4. Garbage Collection Service
  5. Office Supplies Store
  6. Waste Management Service

About Direct365

Written by the company

Here at Direct365, our aim is to provide UK businesses with a service that allows them to concentrate on what they do best and leave the rest to us. This includes services such as waste collection, washroom servicing, PAT testing and legionella testing to a range of products such as toilet roll, paper towels, defibrillators and hand dryers.

We ensure our customers stay compliant by maintaining a large network of suppliers. We compare the prices of hundreds of suppliers to make sure we can offer the best prices and the highest level of service at all times.

Take a look at our range of products and services on our website at www.direct365.co.uk.

Direct365 - Supporting you and your business

Written by the company

Most Competitive Deals on the Market
We constantly check our prices against our online competitors to ensure that wherever possible, we offer you the best deal. If you find a better price anywhere else, call us and we'll do our upmost and match it.

Free Shipping on all orders over £150

We offer next day delivery on thousands of products

Our washroom consumables are usually shipped with next working day delivery as well as our baby changers. This allows you to concentrate on what you do best!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
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1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Direct 365 are the 'go-to' company

Direct 365 are the 'go-to' company in terms of ensuring your company remains compliant. Unfortunately, we fell behind on our fire risk assessment side and I reached out via email and got a phone call within a matter of minutes to discuss further. Dealt with Jack Ball who is professional, courteous and dealt with my request from the start in terms of obtaining information, arranging the quote etc.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend the company to anyone!

I was very grateful for the fast communication from Mike Charman. Made the whole process extremely easy and is clearly very knowledgeable about the services being offered. Thanks Mike for your great customer service.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

I honestly feel like Cheryl at Direct…

I honestly feel like Cheryl at Direct 365 is one of the best colleagues I could ask for 😊
She’s always so helpful, and having her by my side genuinely makes my job easier.
Thanks, Cheryl ! you’re a superstar ⭐️

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Today I was supported by Dave Hepworth

Today I was supported by Dave Hepworth, Direct365 Sales Advisor, we have a new toilet complex coming into commission and need the lady's toilets properly supported before they go into use. Dave was quick to support and had things in order in a very short space of time, very happy.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Polite informative and super-efficient.
I had the pleasure of speaking and dealing with Sasha Deegan. A perfect example of professional customer awareness and service.
Well done Sasha!!!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had a very positive experience working with Sasha Deegan She was extremely helpful throughout the process, communicated clearly, and responded promptly to any queries.
The level of service she provided was excellent, and everything was handled efficiently from start to finish. I would be happy to work with her again in the future.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Mark was great in getting me quotes quickly and all set up for my business! Thank you so much

April 13, 2026
Unprompted review
Direct365 logo

Reply from Direct365

We’re really pleased to hear that Mark was able to get your quotes sorted quickly and help get everything set up for your business. We’ll be sure to pass your thanks on to him. If we can help with anything else in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Excellent and straightforward service.

Excellent and straightforward service.
Siobhan Oleary was very patient and explained the services to me. Thank you

April 15, 2026
Unprompted review
Direct365 logo

Reply from Direct365

We’re delighted to hear you found the service straightforward and that Siobhan took the time to patiently explain everything clearly. We’ll be sure to pass on your kind words to her. Please don’t hesitate to reach out if you need any further support in the future.

Rated 5 out of 5 stars

Very helpful with my inquiries.

Very helpful with my inquiries.
Natasha bax emailed straight back with all the help and advice I needed. Thank you very much.

April 15, 2026
Unprompted review
Direct365 logo

Reply from Direct365

e’re pleased to hear that Natasha responded promptly and was able to provide the help and advice you needed. We’ll be sure to pass on your thanks to her. If you have any further questions or need support in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

I was dealt with by Dave who was very…

I was dealt with by Dave who was very professional and friendly, all our requirements were met in a very timely manner. The whole process from sending in an enquiry to the completion of our order was very speedy. We would defiantly recommend this company and Dave in particular.

April 15, 2026
Unprompted review
Direct365 logo

Reply from Direct365

We’re delighted to hear that Dave provided a professional and friendly service and that all of your requirements were met so promptly. It’s great to know the entire process—from enquiry to completion—was quick and efficient. We’ll be sure to pass on your kind recommendation to Dave. If we can help again in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Great company to deal with

Dave in the washroom department dealt with my enquiry professionally and speedily. I placed the order same day. Highly recommend this company!

April 15, 2026
Unprompted review
Direct365 logo

Reply from Direct365

We’re delighted to hear that Dave provided a professional and friendly service and that all of your requirements were met so promptly. It’s great to know the entire process—from enquiry to completion—was quick and efficient. We’ll be sure to pass on your kind recommendation to Dave. If we can help again in the future, please don’t hesitate to get in touch.

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