Since our branch opened we have had the same woman coming every week, Jackie, she comes and is so friendly always chats with everyone and get her jobs done. She makes the morning she is there better w... See more
Company replied
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
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Carl was fantastic. Great service really efficient. Needed our air fresheners changing as the person before him hadn’t done them he had no problems doing this. Really friendly guy. Thank you Carl,
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A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Jackie dose a brilliant job gose above…
Jackie dose a brilliant job gose above and beyond
August 20, 2026
Colin is a cheeky chap and always makes…
Colin is a cheeky chap and always makes us amile. Service is great
August 13, 2026
Great Quality Service each time
Great Quality Service each time
Driver very Friendly and professional A great Asset to your company5 Star Review
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really reliable service
Colin is very reliable he empties our nappy bin every week at room to play in Bulwell genuinely a nice man
August 19, 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear such positive feedback about our team member's reliability and pleasant demeanor. Thank you for sharing your experience!
The service provided is reliable and professional
The service provided is reliable, professional, and of high quality. The staff is always friendly and cordial. Thank you for your hard work.
August 17, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so glad to hear you find our service reliable, professional, and high-quality. It's great to know our staff is always friendly and cordial. Thank you for your kind words!
Lorraine who came and covered for…
Lorraine who came and covered for Hockley Day Centre today 19.8.26, came with a smile, is always friendly and gets the job done to the highest standard. I have known Lorraine for 5 years in a working capacity, Lorraine always has the friendliest approach, is very efficient and is a pleasure to work with.
August 19, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're delighted to hear that our service consistently meets your expectations and that you find our team member to be so friendly and efficient.
Proper disposing off ,punctuality…
Proper disposing off ,punctuality overall good service
August 18, 2026
Reply from Initial Washroom Hygiene UK
We are happy to hear that our service met your expectations regarding proper disposal and punctuality. We appreciate your positive feedback.
Colin is always chatty and friendly…
Colin is always chatty and friendly when he visits. Always a pleasure! Good service :)
August 18, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member is always friendly and provides good service.
Positive review for Initial washroom…
We have been using Initial washroom hygiene ltd for several years.
Colin is our regular attendant. Over that period of time Colin is always polite, friendly, respectful and professional.
He leaves our washroom sanitary bin clean, smelling nice and ready for the next user.
Many thanks to both Colin and Initial for looking after us!
August 18, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience with our service. It is wonderful to know that our team member consistently provides polite, friendly, respectful, and professional service. We appreciate you acknowledging our efforts in maintaining a clean and pleasant washroom environment for you. Thank you for your kind words!
Excellent Service from Initial Washroom Hygiene
Really happy with the service from Initial Washroom Hygiene. The gentleman who comes to us is always friendly, polite and professional, and does a great job. It’s clear that he takes pride in his work and is always happy to help. Would definitely recommend Initial Washroom Hygiene and their service.
August 18, 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear such positive feedback about our service! It's wonderful to know that our team member consistently provides a friendly, polite, and professional experience, and that their dedication shines through. Thank you for your recommendation!
Very polite and friendly.
August 17, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you found our team to be polite and friendly. Your kind words mean a lot to us!
mindful & respectful
during collection craig is very mindful and respectful of our patients . but alwasy has enough time for a quick hello with the staff . he is also quick and neat at his job . we are very happy with his service
August 17, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience. It's wonderful to know that our team member is both mindful and efficient, and we appreciate you recognizing their friendly demeanor.
Carl is very polite and on time every…
Carl is very polite and on time every fortnight,
August 18, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so glad to hear that our team member is polite and always on time.
Carl was fantastic
Carl was fantastic. Great service really efficient. Needed our air fresheners changing as the person before him hadn’t done them he had no problems doing this. Really friendly guy. Thank you Carl,
August 17, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your fantastic experience! It's wonderful to know our team member provided such efficient and friendly service, and was able to assist with the air fresheners. Thank you for your kind words.
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so happy to hear that our team member provided you with such amazing and professional service.
The attendant was really respectful and…
The attendant was really respectful and professional. He came in, introduced himself well and stated his purpose. After his work he let us know he was done. He communicated well with us in all. He does his job well on the whole.
August 17, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience with our attendant! It's wonderful to know that their professionalism and clear communication made a difference. We truly appreciate you sharing your feedback.
Reply from Initial Washroom Hygiene UK
We're so happy to hear that our service consistently meets your expectations. We truly appreciate your kind words and positive feedback!
Reply from Initial Washroom Hygiene UK
We're so pleased to hear that you found our team reliable, helpful, and friendly. Thank you for taking the time to share your positive experience with us; we truly appreciate it.
Reply from Initial Washroom Hygiene UK
We are so happy to hear that you consistently receive professional service during your visits. Thank you for sharing your positive feedback!
Friendly service with a smile every…
Friendly service with a smile every time thank you
August 17, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear that you always receive friendly service with a smile. Thank you for your kind words; we truly appreciate your positive feedback.
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