Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee Rose is a credit to the Initial team. He's an incredibly friendly, helpful and professional man. He's patient when having to wait for our medical room to be clear of children to go in. He goes abo... See more
Company replied
I am with initial medical for a few months now. So far so good, great communication, unproblematic service and good price. Peter, person who collects waste, always let me know day before when he’s go... See more
Company replied
Linz at Initial Medical is absolutely fantastic! From the very first contact, she’s been friendly, professional, and so knowledgeable. She really takes the time to understand what you need and goes ab... See more
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Company details
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4K reviews
Asks customers to review
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Jude collects my medical and sharps…
Jude collects my medical and sharps waste. She is friendly and professional.
July 17, 2026
Great friendly service
Great friendly service. Jude always goes above and beyond to make sure the service runs smoothly and we never get a missed pick up. Many thanks Jude.
July 24, 2026
always a pleasure to see Dan.
always a pleasure to see Dan.
lovley chap .
always asks how we are .
nothing ever too much.
July 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Gary Edge is a very professional…
Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs are met. Clare wood. ESS supervisor. RAF Marham.
July 21, 2026
Reply from Initial Medical
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear about the excellent experience you had with our team member. We are committed to ensuring clear communication and meeting all needs.
Gary is always helpful and friendly
Gary is always helpful and friendly. He always checks if we need any more bags and lets us know when he is next coming to us and also when he is on holiday.
July 21, 2026
Reply from Initial Medical
We are delighted to hear such positive feedback about our team member! It's wonderful to know that their helpfulness and clear communication are so appreciated. Thank you for sharing your experience.
Waste collection
Hi a really friendly guy who communicates well with us regarding sacks and ties.
Always has time to say hello to us and Kim
Excellent service
Thank you
July 6, 2026
Reply from Initial Medical
We are so happy to hear about your positive experience with us! We truly appreciate your kind words and are glad our team provided excellent service.
Thanks Noel
Just wanted to give a huge shout out to Noel Pye.
This guy is so friendly and happy when he visits our practice, always has a smile on his face.
Great customer service!
July 9, 2026
Reply from Initial Medical
We're so glad to hear about your positive experience with our team member! It's wonderful to know that their friendly demeanor and great service made a positive impression. We appreciate your kind words.
David is always very friendly and…
David is always very friendly and helpful whenever I speak with him.
July 6, 2026
Reply from Initial Medical
We are so happy to hear about your positive experience with us. Thank you for sharing your kind words!
Noel was very friendly and efficient
Noel was very friendly and efficient. He knows our team, what we need and comes on time. Thanks!
July 9, 2026
Reply from Initial Medical
We are so glad to hear that our team member provided such friendly and efficient service. We appreciate your kind words and continued trust in us.
Reply from Initial Medical
Thank you for the feedback! We are glad we were reliable and efficient for you.
pick up
Noel is very pleasent when he comes to out care stystem, alway polite, smile on his face, well mannered, bin are change each time and cleaned.
July 7, 2026
Reply from Initial Medical
We're so happy to hear about your positive experience with our service. It's wonderful to know that our team is consistently providing excellent care. Thank you for sharing your kind words!
Reply from Initial Medical
We're so glad to hear about your positive experience! We appreciate you acknowledging our team member's excellent service.
Terrible service.
Terrible service.
Good luck trying to speak to someone.
I have been chasing a service that we pay for not only there has been no resolution. I am still paying for a full service and not having my sharps container collected.
July 3, 2026
Unprompted review
Reply from Initial Medical
We are truly sorry to hear about the difficulties you've experienced with our service and the uncollected sharps container. We understand your frustration and are actively looking into this matter to ensure a prompt resolution.
John
John in one word, he is a pleasure to deal with always has a smile on his face and does a great job
July 3, 2026
Reply from Initial Medical
We're delighted to hear about your positive experience! It's wonderful to know that our team member's pleasant demeanor and excellent work made such a great impression. We truly appreciate you sharing your feedback.
Gary is always happy to help and is…
Gary is always happy to help and is polite, courteous, efficient and a credit to the company. When visiting Brooklyn House Dental Practice
July 2, 2026
Unprompted review
Reply from Initial Medical
We're so happy to hear about your positive experience with our team member. We always strive to provide excellent service, and your kind words are truly appreciated. Thank you for sharing your feedback!
Reply from Initial Medical
We are so happy to hear you had such a fantastic experience with us. We truly appreciate your kind words!
Darren who picks up our clinical waste…
Darren who picks up our clinical waste is excellent
June 24, 2026
Reply from Initial Medical
We're glad to hear about your positive experience with our team. Thank you!
Carl was brilliant as always
Carl was brilliant as always, rerouting his collection so that he could get to us when we were open. Always efficient and friendly, thanks Carl
June 24, 2026
Reply from Initial Medical
We're so glad to hear our team provided such efficient and friendly service, even rerouting to accommodate you. Thank you for your kind words!
Jude is friendly
Jude is friendly, very reliable and always listens to any concerns we might have. She provides any information and extra yellow bags when requested. She is fabulous.
June 12, 2026
Reply from Initial Medical
Thank you for sharing such positive feedback. We are so pleased to hear that our team member is friendly, reliable, and attentive to your needs, always providing helpful information.
Chris our regular driver/collector is…
Chris our regular driver/collector is very polite thorough and friendly, nothing is too much trouble, a credit to your company.
June 19, 2026
Reply from Initial Medical
We appreciate your kind words. It's wonderful to hear about the excellent service you received. We'll share your feedback with our team.
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