Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee Rose is a credit to the Initial team. He's an incredibly friendly, helpful and professional man. He's patient when having to wait for our medical room to be clear of children to go in. He goes abo... See more
Company replied
I am with initial medical for a few months now. So far so good, great communication, unproblematic service and good price. Peter, person who collects waste, always let me know day before when he’s go... See more
Company replied
Linz at Initial Medical is absolutely fantastic! From the very first contact, she’s been friendly, professional, and so knowledgeable. She really takes the time to understand what you need and goes ab... See more
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Company details
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4K reviews
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The new collection operator is…
The new collection operator is outstanding always calls before arrival ensuring I’m available really polite and efficient
May 21, 2026
Reply from Initial Medical
We're so glad to hear about your positive experience with our collection operator. We appreciate you sharing this wonderful feedback!
I have found tbe service to be…
I have found tbe service to be reliable, efficient and friendly, thanks to our regular operative, Jude
May 7, 2026
Reply from Initial Medical
Thank you for your wonderful five-star review. We are delighted to hear that our service is consistently reliable, efficient, and friendly.
As always a great service by Jude
As always a great service by Jude, always does the job with a smile on her face, credit to the company
May 13, 2026
Reply from Initial Medical
We're delighted to hear you consistently receive great service. We appreciate your kind words and positive feedback.
Great service to have
Scott is always on time and professional. This is a great service and company to have for clinical waste disposal. It is also very easy and convenient way of paying every quarter. Customer service are always helpful too if you have queries.
May 13, 2026
Reply from Initial Medical
We are so pleased to hear such positive feedback about our service and team. We appreciate you taking the time to share your experience.
Great service A+
May 15, 2026
Reply from Initial Medical
Thank you for the fantastic 5-star review! We strive for straight A's in everything we do!
Very satisfied
We are extremely satisfied with Initial's service- down to staff, customer service and general service.
We have been loyal customers for many years now and are receiving the best service we ever have over the last few years.
May 13, 2026
Unprompted review
Reply from Initial Medical
We are so happy to hear that you are satisfied with our service and staff. We truly appreciate your loyalty and positive feedback over the years.
Scott is fantastic!!
Scott is fantastic. Comes every week ensuring we have all the stuff we need and prompt collections. Very professional and helpful at all times.
May 13, 2026
Unprompted review
Reply from Initial Medical
We're happy to hear that you had a positive experience! It's great to know that the weekly service and collections meet your needs, and that our team is helpful and professional. Thanks for your feedback.
Peter always sends a wee text to say…
Peter always sends a wee text to say when he will be collecting.
He is very quick, efficient and pleasant.
I have always been so happy with the service I have received.
May 5, 2026
Reply from Initial Medical
We appreciate you taking the time to share your positive experience. We are so happy to hear that you are pleased with the promptness and quality of service provided.
Reply from Initial Medical
We are so glad you had a great experience with our friendly and reliable driver! Thank you for the positive feedback and high rating.
The driver does a good job
April 28, 2026
Reply from Initial Medical
We're glad to hear that the driver provided you with great service. Thank you for your positive feedback; we appreciate it.
Reply from Initial Medical
We're happy to hear that you had a fantastic experience! We appreciate your kind words and are grateful for your 10/10 rating. Thank you!
Stan is amazing
Stan is amazing, always a smile on his face and nothing is ever a problem for him. An asset to your company
April 22, 2026
Reply from Initial Medical
We're happy to hear about the positive experience you had. It's great to know that his helpfulness and positive attitude made such a difference. We appreciate your feedback!
THE GENTLEMAN THAT VISITS US IS ALWAYS…
THE GENTLEMAN THAT VISITS US IS ALWAYS FRIENDLY AND HELPFUL ~ A LITTLE RAY OF SUNSHINE ON A MONDAY MORNING!
April 20, 2026
Reply from Initial Medical
We are so happy to hear that our team member's friendliness and helpfulness made your Monday morning better. Thank you for sharing your positive experience!
Great service
We never have any issues with the service from Initial.
Jude is always very efficient, friendly and polite.
April 8, 2026
Reply from Initial Medical
Hello Margo,
Thank you for the excellent five star review. We're happy to hear that you consistently receive efficient, friendly, and polite service from our team.
Totally amazing driver
Our driver who collects the waste is totally lovely, He is always smiley, happy and always has the time to stop and say hello. Never change our driver please. He is always willing to help when needed as well with the bins
April 9, 2026
Reply from Initial Medical
Hello Happy Days Nursery,
We're happy to hear that our driver is providing such excellent service! Thank you for taking time to review our services, we will ensure to share your review with our team.
Lovely staff
It is always a pleasure to see Richard! He is professional, kind and always smiling.
March 30, 2026
Reply from Initial Medical
Thank you for your excellent review Sandra, we appreciate you taking the time to share your positive experience with us. We will ensure to share with our colleague Richard and the rest of the team.
The contractors that attend site are…
The contractors that attend site are always professional, polite and courteous.
They are friendly, approachable and helpful and perform the collections of our offensive and hygiene waste to a high standard.
April 1, 2026
Reply from Initial Medical
We appreciate you taking the time to share your positive experience. We're happy to hear that the team is professional, polite, and performs their duties to a high standard. Thank you for your feedback.
Another year of excellent service from…
Another year of excellent service from Jude, who always goes above and beyond in her work. Thank you.
April 2, 2026
Reply from Initial Medical
We appreciate you taking the time to share your wonderful experience. We are happy to hear that you are pleased with the dedicated service you received. Thank you!
Totally reliable
Totally reliable - Always on time, always helpful, always friendly. John is the best! He’s taken our waste for nearly 5 years now!
March 30, 2026
Reply from Initial Medical
We appreciate your long-term patronage and are so glad that you've consistently had a reliable, helpful, and friendly experience with our service. Thanks for sharing!
Reply from Initial Medical
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff was helpful and friendly!
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