Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
Company replied
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We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Always an efficient and great service ! Carl is an asset to the company and is consistently friendly and engages in conversation ! Never have an issue or any problems with initial, and we have... See more
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Kevin is always friendly and approachable when he visits us and if we have questions regarding the products. He speaks and says hello to all staff and is polite to our customers if they are present wh... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Reply from Initial Washroom Hygiene UK
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; it means a lot to us.
CARL IS A TOP BLOKE ALWAYS POLITE WHEN…
CARL IS A TOP BLOKE ALWAYS POLITE WHEN COMING IN OUR SHOP
April 20, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad to hear that our team member was polite during your visits!
Always top class and friendly service…
Always top class and friendly service from Carl. Very quick, honest and funny. Thanks Carl! You’re the best!!
April 20, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to leave us this fantastic review. We are so happy to hear that you consistently receive top-class and friendly service.
Karl is always super friendly and kind.
April 14, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you found our team member to be friendly and kind. We appreciate your positive feedback!
Our nappy bin man does a great job
Our nappy bin man does a great job. Always efficient and service with a smile.
April 14, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're happy to hear that you find our service efficient and appreciate the positive attitude of our team.
Consistent and Reliable
Inital have been providing a service to my work place for some time now. There’s never an issue with the service they provide. Our driver Craig is consistant and. very reliable. Good service.
April 13, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience with our services. We're happy to hear that the consistency and reliability of our team member are valued. Thank you!
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had such a positive experience with our friendly service. Thank you for your awesome feedback!
Excellent Service
We’ve been really impressed with the service provided for our bin collections. Michael is always reliable, punctual, and professional. The bins are emptied regularly and kept to a high standard of cleanliness, which makes a huge difference to our day‑to‑day environment.
Communication has also been great, any queries are dealt with quickly and politely. It’s clear they take pride in what they do, and it shows in the quality of the service.
March 12, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you're impressed with our bin collection service! We appreciate your positive feedback regarding the reliability, punctuality, and professionalism of our team, as well as the cleanliness of our bins. It's great to know our communication has been effective and that you recognize the pride we take in providing a high-quality service.
Tomo professional as always when he…
Tomo professional as always when he comes in, friendly and always eager to help with any questions. Asked about air freshener to have this replaced and done with no hesitation, toilets now smelling a lot freshers. Thanks again!
April 14, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the service was professional and helpful. It's great to know the air freshener replacement addressed the restroom's scent effectively. Thank you for your positive feedback!
Raymond always gives a fantastic…
Raymond always gives a fantastic service and goes above and beyond the call of duty to help us. He notices issues with initial products and either fixes or replaces them before it becomes a major issue. Cannot recommend him enough.
April 7, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are happy to hear that you received fantastic support and that issues were resolved proactively. Thank you for your recommendation!
Satisfied consumer
The agent was polite and insured we were satisfied with the service.
April 9, 2026
Reply from Initial Washroom Hygiene UK
We're happy to learn that you were satisfied with the agent's politeness and the service provided to you. Thank you for your positive feedback!
Craig does an excellent job when he…
Craig does an excellent job when he comes in to my work place, always happy in his job, service with a smile every time.
April 10, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive feedback! We are happy to hear that our team member is consistently providing excellent service with a smile.
Five-star service
Five-star service! The man who comes to do our waste bag collection is brilliant—always friendly and does a great job. We couldn't ask for a better experience.
April 7, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that our waste bag collection service meets your expectations. It's great to know that our team member is friendly and efficient. Thank you for your positive feedback!
Excellent service by Carl Yenton.
Excellent service by Carl Yenton.
Amazing first class service.
Always friendly and professional. Keep it up!
April 9, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had an amazing first-class experience! We appreciate your recognition of the friendly and professional service. Thank you for your positive feedback!
Polite and professional service
Excellent communication, nothing was an issue and very polite and professional service.
April 9, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback. We are so happy to hear that you experienced excellent communication and polite, professional service where nothing was an issue.
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience with our team; we are so glad to hear it!
Kind and Caring.
Initial Provide a good service for our buildings, Polite, friendly and very helpful. Our driver Craig is a very good worker and looks after us. Recommended 10/10
April 9, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're happy to hear that the service met your needs and that the team member's helpfulness is recommended.
Reply from Initial Washroom Hygiene UK
We're happy to hear that our service was efficient and punctual for you. We appreciate your positive feedback!
The guy who visits Mayflower Halls is…
The guy who visits Mayflower Halls is always exceptionally friendly, creating a welcoming and reassuring first impression. They consistently carry out their work with a high level of professionalism. Each visit is handled efficiently and with care, ensuring that everything is completed to an excellent standard.
April 8, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the visits are welcoming and reassuring! We appreciate your highlighting the high level of professionalism and care taken to ensure excellent standards are met. Thank you for your positive feedback.
Excellent service
The service is always great, always so helpful and a cheerful visit. A very professional service who we love getting to catch up with every week.
April 7, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your kind words! We're so glad to hear you find our team helpful and enjoy our visits. Thank you for your continued support.
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