Since our branch opened we have had the same woman coming every week, Jackie, she comes and is so friendly always chats with everyone and get her jobs done. She makes the morning she is there better w... See more
Company replied
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Review summary
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
Company replied
Carl was fantastic. Great service really efficient. Needed our air fresheners changing as the person before him hadn’t done them he had no problems doing this. Really friendly guy. Thank you Carl,
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A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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A very efficient and professional…
A very efficient and professional service. I think the lady who attends our office is called Angela and she is very polite and provides an excellent service. Thank you!
August 13, 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear that you experienced such efficient and professional service. It's wonderful to know that our team member provided an excellent and polite service. We truly appreciate your positive feedback!
Reply from Initial Washroom Hygiene UK
We are so happy to hear that our team provided you with such a friendly, fast, and efficient experience. Thank you for your wonderful feedback!
Great reliable service
Great reliable service. Nick our service driver is punctual and on time every week. Keep this up. Great work.
June 29, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear that our service has been reliable and punctual for you. We appreciate your kind words!
Carl was very helpfull and friendly
July 2, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear that our team member provided you with such a helpful and friendly experience. We truly appreciate you sharing your positive feedback!
Professional as always @ carl
Carl was in and out and as always keeping to his usual great standard many thanks Carl
July 24, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback. We are happy to hear that our service was efficient and maintained a great standard.
Always friendly and approachable
Always friendly, reliable and approachable. As a charity with funding always being tight we appreciate the fantastic service that Carl delivers on behalf of Intial. Thank you
July 6, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your fantastic experience! It's wonderful to know our team provided such outstanding service. Thank you for your kind words.
Colin is a very polite person who goes…
Colin is a very polite person who goes above and beyond in his jobs,he takes his job very serious,he is very approachable and he has always got a smile on his.face
July 29, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We're delighted to hear that our team member is polite, dedicated, and approachable, always with a smile.
Always polite and professional...
July 29, 2026
Reply from Initial Washroom Hygiene UK
It's wonderful to hear that you consistently find our team polite and professional. We truly appreciate your kind words!
Staff very polite and always on time.
July 2, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that our team was polite and consistently on time for you. Thank you for sharing your positive experience!
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience! We're so glad to hear that you consistently receive polite, careful, and punctual service.
My dentist rock ferry.
My disabled mum was at my dentist in rock ferry today. We were leaving when your lovely young man opened door and offered to help mum down the steps. What a lovely kind person all too often people are impatient and pushing past. It made my day for someone to just allow her time. I can't thank the young man enough, he is a credit to your company.
July 31, 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We are so happy to hear about the wonderful experience your mum had at our Rock Ferry practice today. It truly warms our hearts to know that one of our team members provided such thoughtful assistance. We believe in creating a supportive environment for everyone, and we are grateful for your kind words. We will certainly pass on your appreciation to the young man.
Colin is brilliant
Colin is brilliant. Always happy and does a sterling job when he arrives. Nothing is ever too much trouble.
July 29, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear that our team member is always happy and does a sterling job. We appreciate you taking the time to share your positive experience.
Farnborough Spencer Academy
Colin who comes to Farnborough Spencer Academy is always so smiley and lovely to see in the morning. Always says morning and asks how people are. Hes just generally a really nice guy who puts smiles on people faces
July 27, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience! It's wonderful to know that our colleague consistently brings smiles to faces and makes such a positive impression every morning. Thank you for sharing your kind words.
John was super friendly and kind
John was super friendly and kind! Worked very effortlessly & was fabulously on time!
Great Man! 😊
July 29, 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear about your positive experience! We appreciate you highlighting our team member's friendly, kind, and punctual service. Thank you for your wonderful feedback!
John was very friendly and provided a…
John was very friendly and provided a sufficient service
July 29, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member was friendly and provided a sufficient service.
We have no compliants as Nick is very…
We have no compliants as Nick is very polite and an excellent worker.
July 29, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback. We are so glad to hear that you found the service to be polite and excellent.
Pleasant and helpful
John was very pleasant and asked if we had other products with Initial, he was very friendly and helpful. he advised he would get someone to call regarding some of the other products that they have which we might benefit from.
July 29, 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear about your positive experience with our team member. It's wonderful to know that their friendly and helpful approach made such a good impression, and we appreciate you sharing this feedback.
Great service from Colin at hill and…
Great service from Colin at hill and smith always brings a smile and a laugh
July 14, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member always brings a smile and a laugh.
David Fraser a credit to the company
July 10, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience. We truly appreciate your kind words and feedback.
Always pleasant and efficient.
July 23, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear that you consistently have a pleasant and efficient experience with us. Thank you for your wonderful feedback!
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