Michel visits twice per week. He undertakes his work quietly, efficiently & without intrusion. Michael is always obliging & happy to assist in any way he can. Michael is always cheery, with a posit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Gary
Gary, always come before we open to the public which is good as have to go through main exhibition to one of the toilets. Always helpful and cheery.
June 22, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear you appreciate our team's helpfulness and cheerfulness. We value your kind words!
excellent service
John is always polite and very proffesional ,cleans products everytime always aware of his surroundings excellent service.
June 17, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear our team member is polite, professional, and provides excellent service. Thank you for your kind words!
Review of service given
Gary is efficient and always has a smile on his face when doing his job, he provides a great service around the school.
June 22, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We're so glad to hear that our team member consistently provides excellent service with a smile.
We have recently added serviced mats
We have recently added serviced mats, nappy bins and sanitary bins to our church and hall. They are regularly replaced and are helping us to create a cleaner welcome to our congregation and community users.
June 22, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear our services are helping you create a cleaner, more welcoming environment for your congregation and community. Thank you for sharing your positive experience!
Mr Reliable
Michael is always reliable and cheerful, he also asks if there is anything he can help us with
June 17, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear our team member's reliability and cheerfulness made your experience better. We appreciate your positive feedback.
Reply from Initial Washroom Hygiene UK
We're so glad you enjoyed your experience. We appreciate your kind words.
The service provided by the company is…
The service provided by the company is excellent! More specifically by Carl, who was extremely down to earth and friendly. He did a great and efficient job!
June 8, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are happy to hear that our team member was friendly and efficient. Thank you for your feedback.
Fantastic service
John is always friendly and professional and always does an excellent job! Highly recommended!
June 17, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear you received friendly, professional service and an excellent job! Thank you for your high recommendation.
The gentleman that visits our property…
The gentleman that visits our property is professional, courteous and a pleasure to see on a weekly basis
June 15, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear that our team member is professional, courteous, and a pleasure to see. Thank you for your kind words!
Gary Smart comes to Loudoun Montgomery…
Gary Smart comes to Loudoun Montgomery 2 times a week he does a top Job and hes friendly
June 17, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear you're pleased with the service and our team member's friendly approach! Thank you for your kind words.
Super service from initial
Super service from initial. Always a smile when John services.
June 17, 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear you received super service! We appreciate your kind words and positive feedback.
Nick is always professional and…
Nick is always professional and friendly when visiting our site.
June 17, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! We're glad you consistently receive professional and friendly service.
Reply from Initial Washroom Hygiene UK
We appreciate your kind words. We're glad you consistently receive pleasant and helpful service.
Reply from Initial Washroom Hygiene UK
We are so pleased you enjoyed our service. Thank you for your kind words.
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback. We're glad to hear you had a great experience.
The initial employee (Gary) was…
The initial employee (Gary) was pleasant and very efficient in his work. He always made sure that we knew he was signed in and made sure we signed his PDA before he left the school premises,
June 17, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. It's wonderful to hear that our employee was pleasant and efficient, ensuring clear communication.
Great service from Carl Yarranton
May 25, 2026
Reply from Initial Washroom Hygiene UK
We are glad you had a great experience. Thank you for your feedback; we appreciate it.
Fantastic friendly service. Always comes every week, does the job and takes care when entering toilets to empty bins
Fantastic friendly service
June 12, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience! We appreciate you sharing this wonderful feedback with us.
Reply from Initial Washroom Hygiene UK
Hello, thank you for taking the time to leave a review. Your feedback means a lot to us as we are always looking for ways to improve.
Micheal is very helpful at all times
Micheal is very helpful at all times. 1 of the few contractors that provides information required.
June 12, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience! We appreciate you sharing this wonderful feedback with us.
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