I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely guy called colin I think his name is i forget hes very friendly polite and a pleasure to see every time he comes in store (the range castle park radford Nottingham)always smiling never complain... See more
Company replied
I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more
Company replied
Raymond always gives a fantastic service and goes above and beyond the call of duty to help us. He notices issues with initial products and either fixes or replaces them before it becomes a major issu... See more
Company replied
Company details
- Hygiene Service
- also in
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carl is allways so very pleasant when…
Carl is allways so very pleasant when he comes to our store he is a lovely man
September 21, 2026
Reply from Initial Washroom Hygiene UK
Pavers,
We appreciate you sharing your positive feedback. We are so happy to hear that our service was pleasant and lovely.
Initial Washroom Hygiene UK
Colin delivers an outstanding service…
Colin delivers an outstanding service to us at Kam Servicing Stapleford
September 21, 2026
Reply from Initial Washroom Hygiene UK
Danny Southall,
We appreciate you sharing your positive experience. We're so happy to hear that our team member consistently delivers such outstanding service.
Initial Washroom Hygiene UK
Really Nice Easy Going Fella
We have a really nice gentleman that comes in, very approachable and just a really nice stand up guy.
September 15, 2026
Reply from Initial Washroom Hygiene UK
Joseph lappin centre,
We're so glad to hear that you have such a positive experience with our team member. It's wonderful to know that they are approachable and a really nice stand-up guy. Thank you for your kind words!
Initial Washroom Hygiene UK
Carl Yarranton is always so friendly
Carl Yarranton is friendly every time he comes to empty the bins even though it’s 6:30 in the morning so nice to have a happy person that time in the morning
October 7, 2025
Reply from Initial Washroom Hygiene UK
Alexandra Jeffries,
We're delighted to hear about your positive experience! It's wonderful to know that our team member is friendly and brings a happy start to your morning, even at an early hour. We appreciate your kind words.
Initial Washroom Hygiene UK
Service Agent Rory extremely helpful
The service agent Rory is always friendly and helpful and advises if he can't carryout a certain service.
September 21, 2026
Reply from Initial Washroom Hygiene UK
Reshma Patel,
We are so glad to hear that you consistently receive friendly and helpful service. It's wonderful to know that our team is transparent and communicative.
Initial Washroom Hygiene UK
Always friendly and does the job…
Always friendly and does the job properly and quickly
Professional people too
September 21, 2026
Reply from Initial Washroom Hygiene UK
Putt putt noodle telford,
We appreciate your kind words! We're so glad to hear that our team is always friendly and consistently does the job properly and quickly.
Initial Washroom Hygiene UK
Good service and on time
September 21, 2026
Reply from Initial Washroom Hygiene UK
Alex Williams,
We are so glad to hear that you had a positive experience with our service and that everything was on time. Thank you for your kind feedback!
Initial Washroom Hygiene UK
simon was very pleasant and very…
simon was very pleasant and very helpful always had a smile on his face very chatty
September 15, 2026
Reply from Initial Washroom Hygiene UK
Sandra Cluskey,
We appreciate you sharing your positive experience. We're so happy to hear that our team member was pleasant, helpful, and always had a smile.
Initial Washroom Hygiene UK
Nick is great
Nick is great, he’s friendly and gets the job done quickly and efficiently 10/10 would recommend
August 31, 2026
Reply from Initial Washroom Hygiene UK
Applegreen t/a petrogas group,
We're so glad to hear that you had such a positive experience and that our team member was friendly and efficient. Thank you for your high recommendation!
Initial Washroom Hygiene UK
Great experience as a Customer
Rory is an excellent person, he's very reliable, very friendly and efficient in his role. He makes the effort to build a rapport with the shops he services, very professional and a really good representation of his company.
September 15, 2026
Reply from Initial Washroom Hygiene UK
Jayde,
We're so pleased to hear about your positive experience! It's wonderful to know that our team member is reliable, friendly, and efficient. We truly appreciate you recognizing their professionalism and effort in building rapport.
Initial Washroom Hygiene UK
Staff and service always friendly.
September 15, 2026
Reply from Initial Washroom Hygiene UK
Granero lounge,
We are so pleased to hear that you consistently find our team to be friendly and our service excellent. Thank you for sharing your positive feedback!
Initial Washroom Hygiene UK
A quality job well done
Colin does such a brilliant job here at Lidl he’s very professional, friendly and polite and works to a high standard
Thank you very much
September 18, 2026
Reply from Initial Washroom Hygiene UK
Lidl,
We're so pleased to hear such wonderful feedback! It's fantastic to know that our team member is very professional, friendly, and polite, and consistently works to a high standard. Thank you for sharing your kind words.
Initial Washroom Hygiene UK
friendly staff good customer service
August 24, 2026
Reply from Initial Washroom Hygiene UK
Robert Pochin,
We are so pleased to hear that you had such a positive experience with our team and appreciated their excellent service. Thank you for your wonderful feedback!
Initial Washroom Hygiene UK
Amazing experience from Michael!
Amazing experience, great and efficient service! Michael is professional and friendly, and always happy to help.
September 15, 2026
Reply from Initial Washroom Hygiene UK
Southampton Sport- Jubilee,
We're so glad to hear you had such a positive experience and received great, efficient service. We appreciate you highlighting our team member's professional and friendly demeanor. Thank you for your kind words!
Initial Washroom Hygiene UK
Great service
Great service
Carl is always very friendly and does a great job
We are very happy with the job that's done
September 18, 2026
Reply from Initial Washroom Hygiene UK
Sandfield engineering,
We're so glad to hear that you consistently receive great service and are very happy with the job that's done. Thank you for your kind words!
Initial Washroom Hygiene UK
Carl was extremely friendly and always…
Carl was extremely friendly and always speaks to everyone
September 18, 2026
Reply from Initial Washroom Hygiene UK
KFC,
We appreciate you sharing your positive experience! We're so glad to hear that our team member is friendly and always engages with everyone.
Initial Washroom Hygiene UK
Very attentive
September 14, 2026
Reply from Initial Washroom Hygiene UK
Thanks for the 5 stars and the review!
Reply from Initial Washroom Hygiene UK
The range,
We're so glad to hear you had such a positive experience with our service. We appreciate your kind words!
Initial Washroom Hygiene UK
Amazing....
John Carr is a very good member of the team. Goes above and beyond to make sure we get everything we need. Credit to the company
September 14, 2026
Reply from Initial Washroom Hygiene UK
S.c.,
We're so pleased to hear such wonderful feedback! It's fantastic to know that our team member consistently goes above and beyond to ensure you receive everything you need. Thank you for sharing your kind words.
Initial Washroom Hygiene UK
staff are friendly and we receive a…
staff are friendly and we receive a great service from them
September 18, 2026
Reply from Initial Washroom Hygiene UK
Kaleidoscope childcare limited,
We appreciate your kind words! We're so glad to hear that our staff are friendly and that you received great service from them. Thank you for your positive feedback.
Initial Washroom Hygiene UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.