I sent an information request via a form and was contact by the lovely Liam, he was really helpful. We managed to get exactly what we needed plus he sold us some new Air Freshener units. Liam was thor... See more
Company replied
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Review summary
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Based on these reviews
Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
Company replied
We are so pleased to have made the change to Cathedral as previously we could never talk to anyone but had to submit a ticket and then wait for an impersonal and often unhelpful reply. We now have Ash... See more
Company replied
I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.
Company replied
Company details
Written by the company
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Contact info
4.4
Excellent
370 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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Personable and professional
Very easy to set up the service agreement and the member of staff I dealt with was very helpful. I can't comment yet on the service they provide as it has not yet started.
October 29, 2024
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review. We're glad that you found the process easy and efficient.
We are very grateful that you have chosen Cathedral Hygiene as your hygiene supplier. We will aim to provide you with an exceptional service.
Please do feel free to get in touch if you require any assistance going forward.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
We are very pleased to hear that you have had a positive experience with our company.
Thank you so much for taking the time to leave us a review.
The Cathedral Hygiene Team
Second to none service
The level of service is second to none. Lauren the Field Sales Executive is very professional and nothing is too much trouble. The service has always been very prompt and the people are always efficient, respectful and friendly when visiting. Highly recommend this company.
October 25, 2024
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review, Elaine. We're very happy that you would recommend us.
We always aim to provide a reliable and efficient service, so it is excellent to hear that we've been able to achieve this for you. We will be sure to pass your kind words to Lauren.
The Cathedral Hygiene Team
I'd recommend Cathedral Hygiene
Kristine, my collection lady, has always been friendly and polite.
She lets me know the day before she is coming, and also texts me when she is nearby.
Any dealings I have had with the Office, have always been easy.
October 24, 2024
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review. We are very grateful to hear that you would recommend our company.
We always aim to provide the best service to our customers, so it's great that you've had a positive experience with Kristine. We will ensure to pass along your feedback.
The Cathedral Hygiene Team
Great Company to deal with
Sarah is very friendly and helpful, sorted out our requirements without any issues.
October 1, 2024
Reply from Cathedral Hygiene
Thanks for the 5* review Rhona.
It's great to see positive feedback. We will be sure to let Sarah know about your comments, she will be delighted.
The Cathedral Hygiene Team
Kate and Donna
Kate and Donna
Marvellous girls, lovely and chatty and friendly and so helpful
October 9, 2024
Reply from Cathedral Hygiene
Thank you for the lovely review, Marie.
Kate and Donna will be very happy with your feedback. We will make sure to pass the message along to them.
The Cathedral Hygiene Team
We've used Cathedral for a few years…
We've used Cathedral for a few years now, and their service has always been efficient and reliable unlike some I've used in the past.
I only marked them down a start, because for our most recent review, we asked for 12 month extension, for fortnightly service. However when the contract arrived, it was a 36 month agreement for a monthly service- Not what we asked for, and frustrating that was pushed through.
October 18, 2024
Reply from Cathedral Hygiene
Thank you for your review and feedback, James.
We are delighted that you are happy with our company and the service that we provide.
We apologise for any inconvenience caused by the initial error on the contract. We're really pleased that we were able to resolve the issue and look forward to providing you with a great service going forward.
The Cathedral Hygiene Team
quick response
October 2, 2024
Reply from Cathedral Hygiene
Thank you for the positive review.
We always aim to provide the best customer service, so we are very pleased that we could help.
The Cathedral Hygiene Team
Cathedral Hygiene Customer Review
We have worked with Cathedral Hygiene since 2018 and have found them to be an excellent Company to deal with. They go above and beyond to ensure all our needs are met and are extremely accommodating and helpful. Our Sales Rep, Linda Bell, is always available and happy to assist.
October 16, 2024
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a 5* review.
Your praise for Linda and our company is very much appreciated. We pride ourselves on offering a dedicated account manager and excellent customer service, so it is wonderful to hear that we've been able to achieve this for you.
The Cathedral Hygiene Team
Excellent service and extremely polite…
Excellent service and extremely polite staff.
October 15, 2024
Reply from Cathedral Hygiene
Thank you for your kind words about our company.
It is great to hear that you've had a positive experience using our service.
The Cathedral Hygiene Team
Just renewed for another 3 years
Just renewed for another 3 years, reliable, fair prices and very responsive to queries.
September 30, 2024
Reply from Cathedral Hygiene
Thank you for leaving a review of our company. Your positive feedback is very much appreciated.
We are very grateful that you've chosen to continue using us as your hygiene supplier going forward.
The Cathedral Hygiene Team
Very professional service
October 10, 2024
Reply from Cathedral Hygiene
Thank you for your positive review, Ruth.
We will endeavour to retain the highest standards moving forward.
The Cathedral Hygiene Team
Definitely Recommend
Great service from this company that we have been using for several years. Very competitive prices. Big thanks to Linda and to Wilma for their ongoing service to us.
Would have no hesitation in recommending Cathedral Hygiene.
October 11, 2024
Reply from Cathedral Hygiene
Thank you for your excellent review. We are very grateful to hear to your would recommend our company.
Our goal is to ensure you receive an exceptional service for a competitive price. We look forward to continuing to provide this to you for many years to come.
We will be sure to pass your kind words on to Linda and Wilma.
The Cathedral Hygiene Team
Quick and easy to deal with.
Quick and easy to deal with.
Very supportive of all our requirements
October 9, 2024
Reply from Cathedral Hygiene
Thank you for the great review.
We are very grateful for your custom and we're glad that you've had a positive experience with our company.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review, Patrick.
Your words are very much appreciated and Sandra will be delighted to hear that you were pleased with her customer service - we will make sure to let her know.
The Cathedral Hygiene Team
Very swift response to emails following…
Very swift response to emails following phone call
October 9, 2024
Reply from Cathedral Hygiene
We appreciate you leaving us a 5 star review.
It is fantastic to hear that you were happy with our customer service.
The Cathedral Hygiene Team
Professional, Easy and quick
Liam, handled my issue professionally, friendly and quickly.
He made the change very easy for me to understand. Excellent service.
October 9, 2024
Reply from Cathedral Hygiene
Thank you for taking the time to leave a review, Tracie.
We will be sure to pass your positive comments on to Liam, he will be delighted with your feedback.
The Cathedral Hygiene Team
Brilliant company
We have been using Cathedral Hygiene on all our sites since 2021, they are very professional, excellent customer service and the prices are very reasonable, any issues are dealt with promptly. I highly recommend this company.
October 9, 2024
Reply from Cathedral Hygiene
Thank you very much for your fantastic review.
It is wonderful to hear about your positive experience with our company as we pride ourselves on an excellent service, along with competitive pricing.
We are very grateful that you would recommend our services, and look forward to continuing as your hygiene supplier for many years to come.
The Cathedral Hygiene Team
the renewal processes was quick and…
the renewal processes was quick and easy. Price increases are never welcome but in this instance were modest!
October 7, 2024
Reply from Cathedral Hygiene
Thank you for leaving us a positive review.
We're glad to hear that you found the process quick and easy, and we look forward to continuing as your hygiene supplier going forward.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your positive review, Laura.
It is great to hear that you are happy with the service we're providing.
The Cathedral Hygiene Team
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