The company are most professional & helpful. I ordered the wrong product & sent an email to explain. I received a prompt reply & return address which I paid return postage. The correct part was... See more
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Cathedral Products have restored my faith in providing excellent Customer Service from a UK Brand. I would happily buy again from this company as they went above and beyond my expectations when I reac... See more
Absolutely excellent. Their website was clear and easy to navigate. Found the solution to my problem and ordered what I needed to fix it. Goods arrived really quickly. Highly recommend.
I was talked through the whole process of getting a new key and understanding the payment system by a very patient and helpful man on the phone line. Well done and thank you.
Company details
Written by the company
Cathedral Products started back in 1997 with just one item — our original Home Office File Box, which we’re proud to say is still made in our South Staffordshire factory today. Since then, we’ve grown a lot. Our range now covers over 40 different product categories, including everything from home office essentials to crafting must-haves. With a 30,000 sq. ft. warehouse, factory and showroom all under one roof, we’re set up to deliver great value and dependable products to our customers across the UK. We’re all about designing and sourcing items that strike the right balance between innovation, reliability and affordability. Our team travels far and wide to bring new ideas to life, creating practical solutions for use at home, at work or in the classroom. While we work with trusted partners overseas, we’re proud of our British roots. Our in-house manufacturing is a big part of who we are, and products like the Home File Box and Steel Hobby Box are officially certified ‘Made in Britain’. We’re here to make everyday organisation simpler, smarter and more affordable — and we’ve been doing just that for over 25 years.
Contact info
Unit 3 Plant Lane Business Park, Plant Lane, WS7 3GN, Burntwood, Staffordshire , United Kingdom
- 01543224100
- admin@cathedralproducts.co.uk
- cathedralproducts.co.uk
4.8
Excellent
438 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Quick reliable service…
When I bought the filing boxes there were only a few folders. Happily there was a slip in with the boxes giving details of how to buy more. I ordered them and they came very quickly.
Excellent service.
December 8, 2025
The replacement key was promptly received.
The replacement key was received promptly. I was happy with the price abd the key worked. Very happy with the company.
December 7, 2025
Easy to order,Delivered on time
Easy to order,Delivered on time. All as advertised. Very impressed.
November 29, 2025
Prompt and efficient service.
November 23, 2025
Very happy
Great website. Easy to find and order what I wanted. Goods dispatched and delivered really quickly. Transparent pricing. Highly recommend.
November 7, 2025
Cathedral Products a great service
Useful and easy to use website. Speedy delivery of keys!
November 18, 2025
Item received fast and as described
Item received fast and as described, would do business again.
October 28, 2025
Handle is a bit clumsy
Handle is a bit clumsy. Would have preferred a rigid hinged handle. Otherwise a good product.
November 6, 2025
Supplied & delivered on time.
November 5, 2025
Courtesy goes a long way
Sophie reacted to my strange request to resend as the keys weren’t in the first package…correcting an accidental error so effectively and courteously is as good as a an order not fulfilled…no argument just a polite response…thank you Sophie
November 5, 2025
I didn’t know that it was possible to…
I didn’t know that it was possible to get a replacement key for my box, so glad I did my research, made my order and happy with it, thank you.
October 8, 2025
Got what I needed straight away
October 28, 2025
Easy to find and order replacement set…
Easy to find and order replacement set of keys for the file box at a reasonable price. QUick delivery.
October 27, 2025
Cutter performance
Spare blades delivered reliably at reasonable cost.
The cut is very difficult to get straight and clean compared to my previous other brand.
October 18, 2025
Easy to order and prompt delivery Thanks
October 10, 2025
Arrived on time and was the correct key…
Arrived on time and was the correct key for our cashbox
October 15, 2025
Great service
October 15, 2025
Slow delivery
Although the product arrived intact it was a whole week in coming even though I paid for 48hr delivery.
Would not use again.
Emailed the support and got no reply.
October 13, 2025
Reply from Cathedral Products
Hi Stephen,
I’m really sorry to hear you were disappointed with the delivery time. I’ve checked your order, and it was despatched the morning after it was placed, meeting our usual despatch timeframe. Unfortunately, it appears your parcel was delayed while in Royal Mail’s network, which is sadly beyond our control.
You selected our standard delivery option (Royal Mail Tracked 48), which usually arrives within two working days, though occasional delays can occur. Our support team did respond to your email to explain this, but I completely understand your frustration with the delay, and we appreciate your feedback as it helps us improve our service.
Kind regards,
Cathedral Products
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