Cathedral Products logo
Visit website

Cathedral Products Reviews 

438
•
TrustScore 5 out of 5

4.8

Stationery Manufacturer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the ordering process straightforward and easy, often praising the quick and prompt delivery of their products. Many people were satisfied with the product quality, noting that items were correct, well-packed, and worked as expected. The company's service was frequently highlighted for its efficiency and helpfulness, with many appreciating the smooth overall experience and competitive pricing. However, some customers occasionally received an incorrect item initially, though these issues were promptly and efficiently resolved by the company. A few people also noted concerns regarding delivery, including issues with packaging quality, tracking, or slower delivery times than expected, even when faster service was paid for.

What people talk about most

Product

People report positive experiences with product, often praising the ease of ordering and the quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of ordering and quick delivery... See more

Service

Customers had positive experiences with service, often highlighting its efficiency and speed. Many reviewers... See more

Price

Users describe positive interactions with price, frequently highlighting that products are reasonably priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company are most professional & helpful. I ordered the wrong product & sent an email to explain. I received a prompt reply & return address which I paid return postage. The correct part was... See more

Rated 5 out of 5 stars

Cathedral Products have restored my faith in providing excellent Customer Service from a UK Brand. I would happily buy again from this company as they went above and beyond my expectations when I reac... See more

Rated 5 out of 5 stars

Absolutely excellent. Their website was clear and easy to navigate. Found the solution to my problem and ordered what I needed to fix it. Goods arrived really quickly. Highly recommend.

Rated 5 out of 5 stars

I was talked through the whole process of getting a new key and understanding the payment system by a very patient and helpful man on the phone line. Well done and thank you.

Company details

  1. Stationery Manufacturer

Written by the company

Cathedral Products started back in 1997 with just one item — our original Home Office File Box, which we’re proud to say is still made in our South Staffordshire factory today. Since then, we’ve grown a lot. Our range now covers over 40 different product categories, including everything from home office essentials to crafting must-haves. With a 30,000 sq. ft. warehouse, factory and showroom all under one roof, we’re set up to deliver great value and dependable products to our customers across the UK. We’re all about designing and sourcing items that strike the right balance between innovation, reliability and affordability. Our team travels far and wide to bring new ideas to life, creating practical solutions for use at home, at work or in the classroom. While we work with trusted partners overseas, we’re proud of our British roots. Our in-house manufacturing is a big part of who we are, and products like the Home File Box and Steel Hobby Box are officially certified ‘Made in Britain’. We’re here to make everyday organisation simpler, smarter and more affordable — and we’ve been doing just that for over 25 years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(438)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Customer service

Cathedral Products have restored my faith in providing excellent Customer Service from a UK Brand. I would happily buy again from this company as they went above and beyond my expectations when I reached out to them. Ellie was a shining beacon of friendliness and professionalism and would like to thank both her and Cathedral for delivering not just a File Box but resolving my issue without fuss. Thank you again.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Send the wrong product

Send the wrong product

August 25, 2025
Cathedral Products logo

Reply from Cathedral Products

Hi Farhat, we haven’t received any direct contact from you regarding an issue with your order, so unfortunately we haven’t had the chance to resolve this for you. If you could get in touch with us at admin@cathedralproducts.co.uk, we’ll be more than happy to help put things right.

Rated 5 out of 5 stars

Excellent Product.

I’ve had one of these before. Used it many times in prep for classes. Lasted years. Have bought a second one and spare blade as I donated mine. Light weight, so easy to transport. All you would need unless you have a commercial turnover. Fast delivery. Well packaged. Cannot fault.

July 26, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look