Catherines of Partick Reviews 353

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional attentiveness, patience, and expertise, making the shopping experience enjoyable and stress-free. Many people highlight the personalized service, where staff members listen to their needs, offer valuable advice on styles and accessories, and create a comfortable atmosphere without any pressure to buy. The product selection is also highly regarded, with a wide variety of beautiful dresses and outfits available, often leading customers to find their perfect attire. However, some customers expressed dissatisfaction with the limited options for certain sizes, particularly for those above a size 16. A few reviewers also reported feeling pressured by some staff members, describing instances of pushiness and a lack of understanding when customers were not ready to make a purchase or wished to explore other options. There were also isolated concerns about the company's rigidity regarding exchanges or returns, even for unworn items.

What people talk about most

Staff

Users describe overwhelmingly positive interactions with staff. Customers frequently praise individual staff... See more

Product

Consumers generally express high satisfaction with the product selection and quality. Many reviewers found... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers describe their... See more

Service

Customers had positive experiences with service, praising the professional and friendly assistance from staff... See more

Quality

Clients share positive opinions on quality. Many customers expressed delight with their purchases, describing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Catherine's looking for a prom dress for my daughter. Her confidence was low after an appointment at a city centre store. We were seen straight away dispite arriving without an appointmen... See more

Company replied

Rated 5 out of 5 stars

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah h... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with such lovely staff who certainly know their fashion. Jacqueline looked after me for my MOB outfit and was excellent. She helped me so much with her expertise making it a very success... See more

Company replied

Rated 5 out of 5 stars

Roma was an absolute gem. I was excited & nervous at same time as my first time experiencing this. Roma put me totally at ease explained everything to myself & my sister & included my sister throughou... See more

Company replied


Company details

  1. Dress Store

Written by the company

One of the largest selections of Mother of the Bride & Groom Dresses in the UK, with perfect outfits for all Special Occasions, Evening Wear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was looking for a mother of the bride…

I was looking for a mother of the bride dress and booked a 1 and 1/2 hour slot (visiting is appointment only. There is a £25 fee to hold your appointment which is refunded on the day). I am a small size but there was a good selection of beautiful dresses in many different styles and Catherine’s offers an alterations service. Of the dresses that I tried, prices started at around £300 plus and some were considerably more expensive.
I was assisted by Ailsa who was friendly, knowledgable and helpful and nothing was too much trouble for her. I did find a dress that I liked and I would recommend Catherine’s for beautiful good quality outfits and excellent customer service.

June 12, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Belinda, thank you so much for your 5 star review and recommendation.
We really appreciate you taking the time to send your feedback of your experience and Ailsa will be thrilled with your lovely comments. It's great to hear that you found a dress a we hope that you have a wonderful time at the wedding.

Rated 5 out of 5 stars

Mother of the groom outfit

Thank you to Catherine’s of Partick and Lisa in particular for helping my mother in law find the most beautiful outfit for our wedding. Despite initially dreading the process she left feeling and looking a million dollars.

June 20, 2024
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your review! We know that choosing an outfit for such a special occasion can sometimes be daunting so we're thrilled and Lisa will be too, to hear that your mother in law enjoyed the experience and found the perfect outfit.
We wish you all the best for your wedding and hope you have a wonderful time.

Rated 5 out of 5 stars

Great customer service x

Roma, who served me, was very attentive and found at least 5 outfits for me to try on to start with. Roma was also very patient and helpful and made me feel relaxed. I would recommend this shop to anyone who is not sure what they are looking for or what suits them as there is an abundance of choice. Xx

June 18, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Barbara, thank you so much for your 5 star review! We really appreciate your feedback and recommendation. It's great to hear that you enjoyed your shopping experience with us and will pass your lovely comments onto Roma.

Rated 5 out of 5 stars

Ask for Roma!

We booked slots with Catherine's of Partick for mother of the bride outfits after a recommendation from a friend. Roma was our stylist, she was lovely. She made us all feel so at ease and was very knowledgeable about all their dresses. My mum and mum in law both got their outfits today, they look beautiful and I can't wait for the big day!

Thankyou Roma!!

June 15, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Amy, thank you very much for this lovely review! Roma will be absolutey thrilled with your feedback and we're so happy to hear that your mum and mum in law found their perfect outfits.
We wish you all the best and a wonderful time when the big day comes!

Rated 5 out of 5 stars

I can’t praise this shop enough

I can’t praise this shop enough, The service is first class. I live over 200 miles away from the shop premises and I couldn’t go in to try the outfits on however I knew exactly what I wanted and explain to the staff what it was and they found the perfect outfit. Mark provided me with photos trying to match an appropriate fascinator for the dress. I told him exactly what I wanted and they went round the store taking photos of different Facinators with the dress to send me until they found the perfect one for me, Mark arranged for it to be sent with FedEx and I received it by lunchtime the next day I couldn’t believe it. What a service. Everything was perfect, thank you, Mark and all the other staff that were Involved xx

June 5, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Nicola, you are very welcome and thank you so much for your great review we really appreciate you taking the time to send your feedback of your experience.
We understand that it's not always possible to visit the store so finding the perfect outfit can sometimes be difficult. We try to make the process as efficient and enjoyable as possible so Mark and the team will be thrilled with your feedback!

Rated 5 out of 5 stars

Mags and Roma, thank you!!!

Mags and Roma were my personal assistants and can’t thank them enough for helping me find the perfect dress for my best friends black tie wedding! I thought I knew what I wanted but left with something completely different and spectacular. I felt amazing all day in my dress and received many compliments. They co-ordinated the bag, shoes, fascinator and jewellery to perfection. Their attention to detail, professionalism, experience and knowledge put me at ease and made me feel very special. Thank you for making me feel amazing at the wedding. 🩷

April 29, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Claire, it's wonderful to hear that you felt amazing at the wedding in your outfit! We always aim to find outfits for people that they love, so that is great to hear.
Thank you so much for this review, we really appreciate it and we will pass your lovely comments onto Roma and Mags!

Rated 5 out of 5 stars

Mother of the groom

Catherine’s of Partick is a beautiful bright shop with a/c and an amazing ambiance with lots of gorgeous outfits to choose from.
I was helped choose my outfit for my son’s wedding with my sister and served by Ailsa .
Ailsa was lovely, helpful and friendly and once I chose my dress she picked a beautiful hat which complimented my dress beautifully. The only negative thing I would say is after paying over a £1,000 for my outfit I would have expected my dress in a dress/suit bag instead of a polythene shroud. My sister bought an outfit for her son’s wedding in Reeta’s and was given hers in a lovely dress covering, she also got a much cheaper dress at Catwalk as a wedding guest and was also given her outfit presented in a beautiful bag.This is the only negative about my experience. I am delighted with my dress and hat and can’t wait to wear them .
Thank you for your help and patience Ailsa . Keep doing your good work.

June 1, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Donna, thank you for your review. We appreciate your honest and frank feedback and will definitely take your points raised into consideration.
We're pleased that you enjoyed your overall experience and will pass your lovely service comments onto Ailsa who will be thrilled. Kind regards, Catherine's of Partick

Rated 5 out of 5 stars

Katie was absolutely brilliant

Katie was absolutely brilliant. I was shown styles that I wouldn’t have necessarily chosen and they were the nicest.
She was extremely patient and let me try various hats and shoes to compliment the dress perfectly.
Katie made it a really great shopping experience. Thank you so much.

June 1, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Nicola, thank you for your lovely review we really appreciate you taking the time to send your feedback. We're thrilled that you enjoyed your shopping experience and will pass your lovely comments onto Katie.

Rated 2 out of 5 stars

VERY rushed and presseurised

I felt very rushed and it spoiled what should have been a lovely experience. Mags constantly told me I only had 1.5 hours and pushed me to 'rank' the dresses. I wasn't allowed to look at dresses they didn't stock in my size (in case I found something I liked better and could source elsewhere). They wouldn't hold a dress while we went for a coffee to think about it and won't do a refund only exchange. I was told it was now 'late in the season' so stock was lower. I have spent £1000 on a dress and hat I'm not sure I'm happy with. There was no ' we want you to be sure, it's a big decision, have a think about it '. I don't live nearby so can't go for an exchange. My advice use your appointment to try but don't buy, don't be pressurised. Think about it and if you are sure you can always get the dress online.

May 18, 2024
Unprompted review
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Reply from Catherines of Partick

We are so sorry to hear you did not enjoy your experience with us and will certainly be looking into the various points you raised. We offer a 28 day exhange policy which we feel is extremley fair as many of our competitors do not. If you feel unsure of the dress then I would encourage you to contact myself and I can get you booked in for an exchange. I know you mentioned you are not nearby but surely it is worth another trip in order to find the right dress for you and I can personally look after you. Kind regards, Candice

Rated 5 out of 5 stars

Katie

Katie, our assistant was relaxed, listened well to what we were looking for and pleasant at all times. She had good knowledge of the stock and was helpful in showing us how best to complete the outfit.

April 19, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Sandra, Katie will be thrilled to see your lovely review. The staff love to read what their customers thought about their experiences and it really makes their day! We hope you enjoy wearing your dress and thank you for taking the time to do this review.

Rated 5 out of 5 stars

Fantastic service and great selection of outfits

I can’t thank Roma at Catherine’s of Partick enough for helping me say ‘Yes’ to the dress for my son’s wedding. Roma’s help and advice made it such an enjoyable, special and memorable experience. Thank you so much!

April 14, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Liz, we are so happy to hear Roma made your day! Thank you for this amazing 5 star review and we hope you and your family have the best day when it comes.

Rated 5 out of 5 stars

Incorporating Feed Back.

Katie made myself and my daughter feel very relaxed and within no time we both trusted her in guiding us through the vast selection of dresses. With the overwhelming choices in front of us it initially seemed a very daunting prospect, trying to find “The One”!

Katie used her knowledge of the clothing, with the information she had obtained about my “wish list” / “No no’s”, to find a really good selection and variety. Even using my feed back (on the ones I tried on) to bring me more options and choices.

Instead of ever feeling hurried she took her time to discover the positives and negatives about every outfit, utilising that knowledge to bring different styles. She remained cheerful and attentative throughout and eventually found me the perfect dress, from a style I had not even considered.

Many people can find outfits, using a persons “wish list”, very few have the ability to actually listen and interpret feed back and then produce something perfect, a style they may never have considered before.

Katie was warm, welcoming, knowledgable and professional. She made me feel extremely comfortable, without ever invading my personal space or privacy. She made my visit a really enjoyable experience.

April 23, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Kim, thank you so much for this wonderful review. Katie will be over the moon with your lovely comments. It really means so much to us when customers go out of their way to tell others how much they enjoyed their eperience with us. Have a fantastic day when it comes.

Rated 5 out of 5 stars

Mother of the bride dress

As soon as I arrived Mags just put me at ease, she was great helping me choose dresses to try on. All the staff were so friendly, Roma brought me a dress I wouldn’t have chosen myself and it was perfect even had a matching hat that I loved. Overall a fantastic experience and I would highly recommend Catherine’s of Partick.

April 23, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Theresa, thank you for this amazing 5 star review. Mags and Roma will be so happy! You really do need to try the dresses on and have an open mind as they look so differnt when on. We hope you and your family have a great day.

Rated 5 out of 5 stars

ladies were lovely and very helpful

ladies were lovely and very helpful

April 22, 2024
Unprompted review
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Reply from Catherines of Partick

Thank you so much for the 5 star review we really do appreciate you taking the time to do this. We are so happy you enjoyed your time with us and we hope you have a fabulous day when it comes.

Rated 5 out of 5 stars

Total Commitment

After a couple of lukewarm experiences with other establishments. I came to Catherine's a bit despondent.
I was served by Jacqueline and her enthusiasm and commitment to finding me the perfect outfit was outstanding. She listened to what I thought I wanted and gently showed me what I would never have considered. Resulting in my perfect Mother of the Bride outfit. She changed shoes, jewellery and hats with so much patience and provided me with a numerous number of dresses to try. Perfect experience. Thank you.

March 13, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Janice, what a truely wonderful review you have done for us! Jacqueline takes great pride in her work so I know she will be blown away with your kind words. Thank you so much and we all hope you have the most amazing day when it comes.

Rated 5 out of 5 stars

Lisa was fantastic

Lisa was fantastic! She made me feel a million dollars with adding beautiful shoes, handbag, Jewellery why go anywhere else when it’s all there. For that special day visit Catherine’s of Patrick, it’s a winner.

April 20, 2024
Unprompted review
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Reply from Catherines of Partick

Lisa will be thrilled to read your review so thank you so much! It is a lovely feeling to know you have helped someone find the perfect dress and all the matching pieces to make them feel amazing on their special day.

Rated 5 out of 5 stars

Very nice experience for someone who…

Very nice experience for someone who was out of their comfort zone. Made to feel special and all requests taken into account with preferences.
Both staff made me feel relaxed and comfortable when deciding on my purchase.
Thank you so much for helping me find the dress in no time! A lovely experience.

April 20, 2024
Unprompted review
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Reply from Catherines of Partick

We are so pleased you enjoyed your day with us and we understand it can be a nerve wracking time. Not everyone loves shopping so it is so important to make our customers feel relaxed and comfortable. Thank you for taking the time to do this great review.

Rated 5 out of 5 stars

What a great establishment

What a great establishment, lots of choice of dresses, shoes and hats. Roma and Mags put me at ease straight away and were very attentive to helping me choose my outfit. They took away all the stress of trying to coordinate my dress with hat, shoes etc. Would most definitely recommend giving this store a visit.

April 17, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Heather, I am so glad to hear Roma and Mags made your visit with us so enjoyable. They will be thrilled to read your review. Thank you so much and we hope you have a wonderful day when it comes.

Rated 5 out of 5 stars

Great service

I already had an outfit but needed shoes, a bag and hat to match. The staff were helpful, patient, friendly and knowledgeable. Alison listened to what I wanted and took time to make sure I was happy with the end result.

February 28, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Celia, thank you so much for taking the time to do this great review. I am so plaesed you managed to find the perfect accessories with us to compliment your dress.

Rated 5 out of 5 stars

My Mother and I came here to have her…

My Mother and I came here to have her styled for my wedding next year, and had an absolutely fantastic experience! She was a little apprehensive making the appointment but she had a marvelous time!
Jacqueline was so attentive and kind. She listened to my Mom so well, and was a genius in what she pulled for her.
We're both so thrilled with what my Mom will be wearing.
Highly recommend this place for any and all wedding party styling!

April 17, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Anne, thank you so much for this fantastic review! Jacqueline will be so pleased you and your mum enjoyed your experience with us. We all hope you and your family have an amazing day when it comes.

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