Catherines of Partick Reviews 352

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional attentiveness, patience, and expertise, making the shopping experience enjoyable and stress-free. Many people highlight the personalized service, where staff members listen to their needs, offer valuable advice on styles and accessories, and create a comfortable atmosphere without any pressure to buy. The product selection is also highly regarded, with a wide variety of beautiful dresses and outfits available, often leading customers to find their perfect attire. However, some customers expressed dissatisfaction with the limited options for certain sizes, particularly for those above a size 16. A few reviewers also reported feeling pressured by some staff members, describing instances of pushiness and a lack of understanding when customers were not ready to make a purchase or wished to explore other options. There were also isolated concerns about the company's rigidity regarding exchanges or returns, even for unworn items.

What people talk about most

Staff

Users describe overwhelmingly positive interactions with staff. Customers frequently praise individual staff... See more

Product

Consumers generally express high satisfaction with the product selection and quality. Many reviewers found... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers describe their... See more

Service

Customers had positive experiences with service, praising the professional and friendly assistance from staff... See more

Quality

Clients share positive opinions on quality. Many customers expressed delight with their purchases, describing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Catherine's looking for a prom dress for my daughter. Her confidence was low after an appointment at a city centre store. We were seen straight away dispite arriving without an appointmen... See more

Company replied

Rated 5 out of 5 stars

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah h... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with such lovely staff who certainly know their fashion. Jacqueline looked after me for my MOB outfit and was excellent. She helped me so much with her expertise making it a very success... See more

Company replied

Rated 5 out of 5 stars

Roma was an absolute gem. I was excited & nervous at same time as my first time experiencing this. Roma put me totally at ease explained everything to myself & my sister & included my sister throughou... See more

Company replied


Company details

  1. Dress Store

Written by the company

One of the largest selections of Mother of the Bride & Groom Dresses in the UK, with perfect outfits for all Special Occasions, Evening Wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lisa

Lisa was lovely and so patient, she listened to what I wanted and brought several dresses for me to try. I chose one which I’m so happy with.

October 24, 2024
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your 5 star review!
It's fantastic to hear that you're thrilled with your dress, Lisa will be so pleased with your feedback.
We hope that you have a wonderful time at the wedding when the big day arrives!

Rated 4 out of 5 stars

Katie was very attentive and helpful…

Katie was very attentive and helpful while picking my mums “Mother of the Bride” dress. She gave her opinion and was great at helping to pick the perfect colour and size of dress. The whole experience was lovely. The only downfall of the day was waiting 20 mins to be taken after designated appointment time with no seating to wait, which was difficult for my sister who has back issues. Overall though the staff in the shop were great.

November 1, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Abby, thank you very much for taking the time to send your honest feedback and for your lovely comments about Katie and the team.
However, we are so sorry to hear that were some negative aspects and we will be looking into the points that you raised, as our aim is always for customers to have the best shopping experience so anything that detracts from that we take very seriously.
Kind regards,
Lauren

Rated 5 out of 5 stars

Enjoyed my day in Catherine’s

Enjoyed my day in Catherine’s ! Getting my mother of the bride outfit, my assistant Roma was so experienced and helpful!! I cannot thank her enough so exited :) Annie x

September 27, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Annie, thank you so much for your lovely review!
It's fantastic to hear that you enjoyed shopping with us and that Roma was able to help find your perfect outfit, she'll be thrilled with your comments.
We wish you a wonderful time at the wedding when the day arrives!

Rated 5 out of 5 stars

Thank you so much to Ailsa from …

Thank you so much to Ailsa from Catherine’s of Patrick for making my mother of the bride experience so relaxed and enjoyable! 5* ++++

October 5, 2024
Unprompted review
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Reply from Catherines of Partick

Hi, thank you very much for your 5 star review!
We really appreciate you taking the time to send your feedback and it's great to hear that you enjoyed your experience in store.
We will pass your lovely comments onto Ailsa who will be thrilled!

Rated 5 out of 5 stars

Lisa was fantastic

Lisa was fantastic. All the staff were and even Gail had time to take interest in me selecting my mother of the bride outfit. So pleased and grateful #teamCoP thank you

Karen Waterson x

October 4, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Karen, you are very welcome!
It's wonderful to hear that you had a great experience instore and I'll pass your lovely comments onto Lisa, Gail and the team.
Thank you very much for your great review!

Rated 5 out of 5 stars

Great experience.

Had a lovely experience at Catherine's of Partick, nothing was too much trouble for Roma who served me, she was very helpful. Purchased a lovely dress , hat, shoes and bag. Would recommend to friends and family.

September 25, 2024
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your 5 star review and recommendation!
We're thrilled to hear that you had a lovely experience with us and that you found the perfect outfit with the help of our wonderful Roma.

Rated 5 out of 5 stars

catherine's of Partick were very…

Catherine's of Partick were very helpful, obliging and knowledgeable about the dress I had chosen. Having travelled over to Glasgow from the North of Ireland it was important that I got dress correct. The seamstress was excellent and the dress was the perfect length on the day. A great many compliments were received on the day regarding the dress and where it was purchased - I was happy the dress pleased my daughter too as it was her very special day, Dr. Aisling Farren. Thank you Catherine's of Partick and I certainly will be keeping your shop in mind for future special occasion outfit...

September 6, 2024
Unprompted review
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Reply from Catherines of Partick

Thank you very much for your wonderful 5 star review.
We're thrilled to hear that it was worth the trip and that you found your perfect dress, which received many compliments, fabulous!
We will pass you lovely comments onto the team and look forward to seeing you in the future.

Rated 5 out of 5 stars

Excellent friendly service.

Excellent friendly service. I am delighted with my purchases.I was assisted by a very helpful knowledgeable and friendly woman called Lisa who made my daunting wedding outfit hunting experience very pleasant and enjoyable... she even helped me out with using the subway for my return journey.

September 9, 2024
Unprompted review
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Reply from Catherines of Partick

Thank you very much for your lovely review! We will pass your kind comments to Lisa.
We're thrilled to hear that you had a great experience with us and that Lisa was able to help find your perfect outfit.
We wish you a wonderful time at the wedding when the day arrives!

Rated 5 out of 5 stars

Great experience and staff!

Thanks to Katie at Catherine’s of Partick who was so helpful and encouraging in helping me find my ‘Mother of the Bride’ dress and hat! She couldn’t have done more to help me find the right outfit. 😄

September 2, 2024
Unprompted review
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Reply from Catherines of Partick

Hello, thank you very much for your lovely review!
We're thrilled to hear that you had a great experience with us and that Katie was able to help find your perfect outfit, we will pass your kind comments to Katie.
We wish you a wonderful time at the wedding when the day arrives!

Rated 2 out of 5 stars

I purchased a dress from catherine of…

I purchased a dress from catherine of patrick march 2024, the dress was very large which I got altered in the shop and was not cheap and cost just over £200. My son's wedding took 2 years planning, the day of the wedding all was going to plan. The vintage cars arrived at our home and we all went to get ready, I put my dress on and then all of a sudden the zip burst open. I was panicking and didn't know what to do, I got so very upset crying ruined my make that just got professionally done, my family had a closer look. We were horrified the zip was completely broken and unfixable. I didn't have a backup dress, it was absolutely awful 😢. I missed going in the car with my son because I wasn't going to let him be late for his own wedding 😔 I had to get someone to help saw the dress on me. Unfortunately the zip only got stiched up less than half way as there was no time and I had no option to go to my sons wedding with half the dress open at the back which caused the dress to be to loose at the shoulders and front. This disaster ruined 2 years of planning and caused my family especially myself great stress and disappointment as this should never have happened. I was and still am devastated as I can't ever get that special day that was meant to be memorable back. Very upset the the zip on the dress was faulty and broke 💔 completely utterly devastated 💔 😢

August 17, 2024
Unprompted review
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Reply from Catherines of Partick

Dear Marie,
I really appreciate you taking the time to speak with me and for your understanding.
We are truly sorry about what happened on you and your family’s special day as we know how important these occasions are to everyone. I understand how upsetting this would have been and how much stress this would have caused you all.
Kind Regards
Candice

Rated 5 out of 5 stars

We travelled from Carlisle for our…

We travelled from Carlisle for our appointment with Irene to get a mother of the bride dress for my daughters wedding and the experience was wonderful! From the minute we walked in we felt relaxed and everyone was very professional. I walked away with the dress of my dreams and wouldn’t hesitate to go back for another event. Thank you again for all your help.

July 6, 2024
Unprompted review
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Reply from Catherines of Partick

Thank you for your lovely review.
We really appreciate you taking the time to send your feedback and share about your experience in store. We're so happy that you were able to find your perfect mother of the bride dress and we hope that you have a wonderful time at the wedding when the big day arrives!

Rated 5 out of 5 stars

Katie and Roma were very helpful and…

Katie and Roma were very helpful and very friendly. It made my shopping experience really enjoyable.

July 23, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Moira, we really appreciate you taking the time to send your feedback. Thank you very much for the 5 star review!

Rated 5 out of 5 stars

Top notch experience

Top notch experience. Catherines of Partick saw us at short notice and found me the perfect dress for my pre wedding shoot! Even when I asked to come back another day so I can think about it, they were super patient, kept my dresses aside for me and let me try them on as many times as I wanted to make a final decision. Super professional but more importantly so, so friendly that you feel compelled to buy your dress from them . Would happily go back any day for dresses and 100% recommend them if you’re looking for something for your special day!

July 22, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Ekjot, thank you so much for your lovely review and recommendation.
It's great to get your feedback and we're thrilled to hear that you enjoyed your shopping experience instore!

Rated 5 out of 5 stars

Review

From the moment I contacted Catherines of Partick to the time I picked up my chosen outfit, everyone was helpful and put you at your ease. When I arrived for my initial appointment, Jacqueline listened to my requirements, made helpful suggestions and ultimately helped me find the ideal outfit. Her calm.and kind approach made the experience much less daunting.

March 7, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review! We really appreciate it.
We're so pleased to hear that we were able to help find your ideal outfit. We know that it can sometimes be daunting shopping for clothes for such a special occasion so always try to make the experience as enjoyable and stress free as possible. Jacqueline will be thrilled to hear your feedback!

Rated 5 out of 5 stars

Styled by Roma

If I could give this shop a 10 star rating I would. What a fabulous experience from start to finish. I was so nervous about having to try outfits on in front of strangers until I was greeted by Roma! Roma Instantly put me at ease the minute I walked through the door. I tried some fabulous dresses on and Roma styled them all brilliantly! I left the shop with my beautiful Mother of the groom outfit with all accessories needed. I honestley could not have asked for a better experience. We all need a Roma to make us feel special!

July 5, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Dawn, thank you very much for your 5 star review.
We really appreciate getting feedback and are thrilled to hear that you had a great experience instore and with the help of our lovely Roma were able to find an outfit that you love.
We hope that you have a fantastic time at the wedding!

Rated 5 out of 5 stars

I really enjoyed my experience in store…

I really enjoyed my experience in store with Irene one of the staff who assisted me. I had an open mind and wanted to be flexible in my approach. Irene selected a number of dresses that she felt would suit my style and shape. I’m really happy with the outfit I selected for my sons wedding and would highly recommend a visit if you are looking for something special to wear for an occasion.

June 22, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thanks so much for your 5 star review and recommendation!
We really appreciate you taking the time to share your feedback and are thrilled to hear that you enjoyed your experience in store and found your perfect outfit for your sons's wedding.
We hope you have a wonderful time at the wedding when the big day arrives!

Rated 5 out of 5 stars

Roma was amazing

Roma was amazing from the minute we entered the shop until we left and she even took photographs of us outside too. I felt so comfortable and thoroughly enjoyed selecting my outfit for my son’s wedding. I usually hate shopping for myself but Roma was so helpful and made it fun, she gave great advice and made me feel fantastic about myself in the outfit. I feel she added to what was already going to be a special day for me and I am so glad she was the person working with me to find that special outfit.

June 22, 2024
Unprompted review
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Reply from Catherines of Partick

Hi Paula, thank you very much for your great review.
We know that clothes shopping can sometimes be daunting, especially when it's for such a special occasion, so it's fantastic to hear that you enjoyed your shopping experience with us and found the perfect outfit with the help of our wonderful Roma!
She'll be so pleased to hear your lovely comments!

Rated 5 out of 5 stars

Great service perdonal to me

Great service perdonal to me. Ailsa was very helpful and made this a great experience. Catherine's has a great choice for anyone looking for something special.

June 28, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Tania, thank you very much for your 5 star review!
We really appreciate you taking the time to send your feedback and it's lovely to hear that you had a great experience in store.

Rated 5 out of 5 stars

Wonderful ROMA

What a fabulous shop. We came up from Blackpool to Glasgow with the specific purpose of going to this shop. It was certainly worth the journey. Every conceivable style , colour and size - and at great prices. But what really made it was the wonderful ROMA. A lovely cheery lady who made my wife feel so special. We had a great laugh with her. Her expertise was obvious and in just one visit we were able to get the full outfit.
Thank you ROMA. You made our day

June 22, 2024
Unprompted review
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Reply from Catherines of Partick

Thank you very much for this great review!
We're thrilled to hear that it was worth your journey and that we were able to help your wife find her perfect outfit for such a special occassion.
Roma will be so pleased with your lovely comments. We wish you and your family a wonderful time when the big day arrives!

Rated 5 out of 5 stars

I was looking for a mother of the bride…

I was looking for a mother of the bride dress and booked a 1 and 1/2 hour slot (visiting is appointment only. There is a £25 fee to hold your appointment which is refunded on the day). I am a small size but there was a good selection of beautiful dresses in many different styles and Catherine’s offers an alterations service. Of the dresses that I tried, prices started at around £300 plus and some were considerably more expensive.
I was assisted by Ailsa who was friendly, knowledgable and helpful and nothing was too much trouble for her. I did find a dress that I liked and I would recommend Catherine’s for beautiful good quality outfits and excellent customer service.

June 12, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Belinda, thank you so much for your 5 star review and recommendation.
We really appreciate you taking the time to send your feedback of your experience and Ailsa will be thrilled with your lovely comments. It's great to hear that you found a dress a we hope that you have a wonderful time at the wedding.

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