Catherines of Partick Reviews 352

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional yet friendly approach, making the shopping experience enjoyable and stress-free. Many appreciate the personalized attention, with staff members offering expert advice, listening to their needs, and helping them find the perfect outfit, often exceeding expectations. The product selection is highly regarded, with many finding a wide variety of beautiful dresses and accessories. The overall user experience is frequently described as wonderful, with people feeling comfortable, confident, and not pressured into making purchases. However, some people were dissatisfied with the limited size options for certain styles, leading to a frustrating experience when trying to find suitable garments. A few other people also felt that the company was rigid regarding exchanges or swaps, even for unworn items, and some encountered pushy or rude staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Product

Customers had positive experiences with product. Many reviewers found their dream dress and full outfits,... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe it as enjoyable,... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers express delight with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Catherine's looking for a prom dress for my daughter. Her confidence was low after an appointment at a city centre store. We were seen straight away dispite arriving without an appointmen... See more

Company replied

Rated 5 out of 5 stars

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah h... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with such lovely staff who certainly know their fashion. Jacqueline looked after me for my MOB outfit and was excellent. She helped me so much with her expertise making it a very success... See more

Company replied

Rated 5 out of 5 stars

Roma was an absolute gem. I was excited & nervous at same time as my first time experiencing this. Roma put me totally at ease explained everything to myself & my sister & included my sister throughou... See more

Company replied


Company details

  1. Dress Store

Written by the company

One of the largest selections of Mother of the Bride & Groom Dresses in the UK, with perfect outfits for all Special Occasions, Evening Wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class experience

First class experience.
Lisa helped us choose the perfect mother of the bride outfit including all lovely accessories. She was patient, honest and guided us through various styles and colours to help us secure the most gorgeous dress. Would recommend her to anyone!

January 14, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you for your kind words and 5 star review. We really appreciate you taking the time to share your experience, it’s great to hear that you enjoyed your experience with us and Lisa was able to help find the perfect dress. We wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

Such a friendly shop with a huge…

Such a friendly shop with a huge choice. Special shout out to Roma that had the patience of a saint dealing with me and my daughter being so indecisive. So happy with my outfit for the wedding later in the year.

January 20, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you for your kind words and review. We really appreciate you taking the time to share your experience and are thrilled that Roma was able to help find the perfect outfit, we will pass your lovely comments along. We wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

Amazing Service from Irene…

Just spent the afternoon in the store getting a Mother of the Bride outfit that didn’t look like a traditional “Mother of the Bride”.. Irene was amazing and would have pulled out the full store stockroom to help me find an outfit ..She was so patient and knew exactly what to suggest to help me get there .. an absolute star ⭐️

January 19, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you for your 5 star review, We appreciate you taking the time to leave us this feedback and we are happy to hear that you had such a positive experience with Irene. We will pass your comments along. We hope you have a fantastic time at the wedding.

Rated 5 out of 5 stars

We travelled from Ireland to come here!

My mum and I came here from Ireland, as we had heard such incredible things about Catherine’s of Partick. It was fabulous! From the moment we came in, we were greeted straight away with a friendly welcome from Sheleen. She showed us a huge variation of mother of the bride dresses in different colours and styles and giving great advice on what would suit my mum’s figure. It was a wonderful experience all around, and we went home with the dress that day!!! Sheleen gave us advice on different accessories and was extremely patient throughout the entire appointment and she made us feel very calm and relaxed, we found the perfect dress - beautiful, elegant and so different, we love it! Thank you so much for making such a great memory for us!

January 18, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you for your 5 star review, We appreciate you taking the time to visit us in Glasgow and leaving us this great feedback .We are happy to hear that you had such a positive experience. We are thrilled that Shaleen was able to help find the perfect outfit, we will pass your lovely comments along. We wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

Excellent service

Excellent service, really enjoyed my experience with Irene, such a lovely, patient and knowledgable lady who put me at ease and really helped me narrow down my favourite dresses to two choices. Finally picked the one with her help and left feeling very happy with my decision.

January 18, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you for your kind words and 5 star review. We really appreciate you taking the time to share your experience and are thrilled that Irene was able to help find the perfect outfit, we will pass your lovely comments along. We wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

Roma you were absolutely amazing

Roma you were absolutely amazing. I am a plus size lady and was VERY anxious about going for an outfit. Roma immediately knew how anxious I was and put me to ease. She has a knack for knowing what could/couldn’t suit me and brought me a variety of dresses to try and I knew the one for me as soon as she zipped me up. Thank you Roma and everyone in the store for being so, so kind

January 17, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your lovely words and 5 star review! We know that finding the perfect outfit for such a special occasion can be challenging so we are very happy to hear that you enjoyed your shopping experience with us. We are thrilled that you were able to find the perfect outfit with the help of Roma and we will pass on your wonderful comments to her. We wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

Mother of the Groom

This was my first experience of looking for a dress for my son’s wedding. Tanya was my server and she had a great knowledge of all the different styles of dresses and between us managed to pick plenty for me to try on. One of the first dresses I tried I decided was the one for me. Tanya produced matching hat, shoes and bag to allow me to get the full effect. Thanks for making it such a wonderful experience.

January 14, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you for your 5 star review!
We really appreciate you taking the time to leave us your feedback and are so happy to hear that you had a wonderful experience.
We're thrilled to hear that Tanya was able to help find the perfect outfit and will pass your lovely comments along!

Rated 5 out of 5 stars

Outstanding Service and a Truly Memorable Experience

I had the absolute pleasure of working with Roma to find my mother-of-the-groom dress, and I cannot recommend her enough! From the moment we started speaking, she made me feel so comfortable and at ease. Despite my tight timeline and concerns about finding the right fit for my size, Roma reassured me with such confidence that we would find the perfect dress—and she absolutely delivered.

Roma took the time to walk me through all the available styles, colour choices, and options. Not only did she listen to my preferences, but she also made recommendations of her own that ended up being spot on. After narrowing down the selection, she asked me to choose my favourite dress to try on first. Amazingly, even after trying on 10+ other dresses, I came back to that very first one—it was simply outstanding.

The moment I stepped into that dress, Roma knew it was the one. Before I even showed my friend, she accessorized me with shoes, a bag, and a hat, creating a complete look that made me feel like a million dollars. The outfit highlighted my best bits, quieted my worries about my size, and truly made me feel fantastic. With just over seven weeks until the big day, I’m so relieved and grateful for Roma’s expertise and support.

This was such an emotional experience for me, and I feel incredibly fortunate to have had Roma by my side. If you’re looking for the perfect dress for a special occasion, I wholeheartedly recommend Catherine's of Partick. And if you have the chance to work with Roma, you’re in for an outstanding experience. She is simply amazing!

January 13, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Paula, thank you so much for your wonderful review and recommendation!
We are so happy to hear your feedback, that you had such a lovely, memorable experience in store is truly wonderful to hear.
We will pass your lovely comments onto Roma who will be thrilled!
And from all of us, we hope that you had a fabulous time at the wedding!

Rated 5 out of 5 stars

Served by Roma

Served by Roma, who couldn't have been more helpful and patient. Roma took time to get a good idea of what I was looking for and there is a great selection of dresses to choose from. Left the shop with my entire outfit, from dress to hat, shoes and accessories. Thank you.

January 13, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

You are very welcome Shirley and thank you for your 5 star review!
We really appreciate you taking the time to share your feedback from your experience and are so pleased to hear that you found your perfect outfit with us.

Rated 5 out of 5 stars

Roma was fantastic

Roma was fantastic. I was a bit anxious, and she completely put me at ease from the start. Roma completely understood exactly what I was looking for and helped me find the perfect dress for my son's wedding. I didn't think I would find a dress so quickly thought it would have been weeks of traipsing round the shops. I can't thank her enough it's a massive weight off my mind.

January 11, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much Patricia for your 5 star review!
We know that shopping for an outfit for such a special occasion can sometimes be daunting so we aim to make it as stress free and enjoyable as possible. We're thrilled to hear that with the help of our lovely Roma you found your perfect dress and will pass your lovely comments onto Roma.

Rated 5 out of 5 stars

Excellent service. Visited the shop today and I was served…

Visited the shop today and I was served by a lovely lady called Roma who was very friendly and welcoming and made choosing my Mother of the Bride dress less stressful.
She asked several questions to help her choose dresses that suited me. She also chose beautiful accessories to match the dresses. Roma went above and beyond to help me, making me feel very comfortable. Thank you so much for your help.
I would definitely recommend Catherine’s of Partick for excellent service, especially Roma, thank you.

January 10, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much Angela for your 5 star review and recommendation!
We really appreciate you taking the time to share your experience and are thrilled that Roma was able to help find the perfect outfit and will pass your lovely comments along.
We wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

Great range of outfits and very…

Great range of outfits and very attentive service from Katie

January 3, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Riona, thank you so much for your feedback and 5 star review!

Rated 5 out of 5 stars

Mother of the Groom...An amazing experience I had today…

An amazing experience I had today shopping at Catherine of Partick. Dolly was first class. I thought shopping for the mother of the groom outfit was going to be a nightmare. But it was the total opposite thanks to Dolly. From arriving in the store to payment of my outfit it was a laugh all the way. They made me feel very special. Thank you. Recommend 100%

January 6, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much Bernadette for your 5 star review and recommendation!
We really appreciate your feedback. We know that shopping for formal wear can be a bit daunting so we always aim to make the appointments as enjoyable and stress free as possible.
It's great to hear that you enjoyed your experience with us and with the help of our lovely Dolly were able to find the perfect outfit!

Rated 5 out of 5 stars

First Class Service from Katie

I recently had the pleasure of being assisted by Katie for my mother of the bride dress appointment, and I cannot recommend her highly enough. From the moment I walked in, Katie was attentive, making me feel comfortable and truly listened to my needs and preferences. Nothing was too much trouble for her.

Katie assisted me with not only finding the perfect dress but also selecting all the right accessories to complete the look. Her keen eye for detail and her warm, professional demeanour made the entire experience enjoyable and stress-free.

I’m absolutely thrilled with my dress and can’t wait to wear it in May for my daughter’s wedding in London. Thank you, Katie, for your outstanding service!

Lisa

December 27, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Lisa, thank you very much for your lovely review and recommendation, we really appreciate you taking the time to share your feedback and we will pass your lovely comments onto Katie.
It's great to hear that you enjoyed shopping with us and that Katie was able to help find your perfect dress!
We wish you a wonderful time at the wedding in May!

Rated 5 out of 5 stars

Thank you Katie!

I visited Catherine's of Partick today very unsure of what I was looking for in terms of colour, style etc as mother of the bride. The range and quality of dresses is impressive and Katie assisted me with dress after dress until I found the one for me. This was matched with a very unique hat and I left the shop very happy and relieved indeed. Thank you Katie for all your patience, kindness and attention.

December 16, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
We know that finding the perfect outfit for such a special occasion can be daunting so we are very happy to hear that you enjoyed your shopping experience with us and we will pass your kind comments onto Katie, who will be thrilled.

Rated 5 out of 5 stars

Excellent quality

I visited Catherine’s of Partick a few weeks ago not sure what I wanted. The staff seemed to know what was my style and fit they could not have been more helpful and friendly. I would like to especially thank Dolly for dressing me and her kindness shone through. I cannot wait to wear my beautiful dress and hat come April 2025. Cannot recommend this shop highly enough.

November 25, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Pauline, thank you very much for your review and recommendation!
We really appreciate you taking the time to share your feedback and we along with Dolly are thrilled that we could be part of helping you find your perfect outfit for such a special occasion.
We hope that you have a fabulous time at the wedding in April!

Rated 5 out of 5 stars

Sons wedding

Thank you to everyone who helped with my appointment for my sons wedding. Especially to Dolly, who was fabulous, nothing was a bother and brought out some lovely dresses and hats. Safe to say, I bought a dress and hat. Thank you for all your help.

December 7, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Kathleen, you are very welcome and thank you so much for your 5 star review!
We will pass your lovely comments onto Dolly, who will be thrilled and we hope you have a wonderful time at the wedding when the big day arrives.

Rated 1 out of 5 stars

Poor experience

Such a poor experience - They charge you a deposit for an appointment, yet I was made feel like a total inconvenience. Staff hand you dresses wrapped in plastic and with ribbons tied to the hangers and give you minutes to change before sticking their head in to the dressing room without checking, asking if you are ready. Felt so invasive and like a hard sell experience. Staff constantly complaining about how tired they are.

November 23, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Marie, we are so sorry to hear that you did not enjoy your appointment with us and we will be looking into the various points that you raised.
Regarding your appointment deposit this is always fully refunded at the end of an appointment regardless of purchase but if this has not happened please let us know and we will rectify this.
We appreciate all feedback as our aim is always to provide the best customer experience so we take all feedback seriously and are disappointed that you had a poor experience with us.
If you wish to discuss any of your points in more detail, we would be happy to discuss it over the phone, our number is 0141 339 1351.
Kind regards,
Candice

Rated 5 out of 5 stars

Really friendly staff very patient and…

Really friendly staff very patient and made you feel very comfortable listened to your opinion and took into consideration your budget. Many thanks to Dolly and Roma for all of their support and advice.

Karen Ritchie

November 26, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Karen, thank you so much for your 5 star review!
We really appreciate you taking the time to send your feedback and will pass your lovely comments onto Dolly and Roma who will be thrilled!

Rated 5 out of 5 stars

Great experience at Catherine's of…

Great experience at Catherine's of Partick. My daughter was in for a prom dress appointment and by far was the best shop and the best service by Katie. Katie was absolutely amazing at her job and made my daughter feel so comfortable. Can't wait for prom now and to see my daughter in this beautiful dress. Thank you so much Katie

November 9, 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Lauren, thank you very much for your great review!
We're thrilled that your daughter and yourself had a great experience instore and were able to find the perfect dress and will pass your lovely comments onto Katie.
We hope that your daughter has a fantastic time at her prom!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look