Caunce O'Hara Reviews 31

Very good experience for many years.
Recommended to many friends and colleagues over the years.

Very simple and straightforward experience.

I have found all the staff i have spoken to have extensive knowledge and help in everyway they can to ensure we have the correct cover for our business.

Reasonable uplift and lucky not had to use it

I’m very impressed with Caunce O’Hara. They are very professional and offer a great product (and service).

Unresponsive to emails regarding an existing policy, rude when finally reached via phone, promised clarification on policy question and never sent it. Offered inflexible addition to policy that was more expensive than a comprehensive policy elsewhere. The only thing that arrived promptly was an automated email with a request for a review- so I obliged…

I cancelled a policy with the company. No fault of theirs, only due to retiring. Despite my cancelling in good time it was renewed and the amount taken from my bank. I contacted the company to discuss and was given an apology and assured that the amount would be reimbursed. A week later and it hasn’t happened. There is no need for it to take this long and I hope it is rectified very soon.

No one ever answers the phone despite countless calls and no option to leave a message!

I held insurance through Caunce O'Hara for many years, on a recent renewal I update my card details and then was asked if we undertook any calculations. When I confirmed so, I was told that these would need to be checked by third parties or cover was unavailable. When challenged on what the PI for design engineers actually covered I was told that this was a daily conversation, that I was rude, and the phone was hung up on me when I asked to speak to someone more senior. Appalling......

What an incredible company this is.
I called them a couple of weeks ago to explain that I was really, really struggling with my business (for obvious reasons, this account is a pseudonym)....

And they were WONDERFUL.

I have been off sick with c-PTSD, depression and anxiety for several months and unable to work. I had ignored reminders about my insurance renewal as it made me feel panicky.

On the day that it renewed, I knew the payment (annual) would almost put me out of business.

I rang them and they were so compassionate and understanding. They IMMEDIATELY reversed the payment request so that I wouldn’t go into my business overdraft - and changed it to a monthly payment to help me budget and have a chance of business survival.

I wrote to thank them for their amazing customer service and compassion.

Then - the case was escalated upwards and the senior people in the business went even further and hugely reduced my premium, in recognition of my situation and in solidarity with my mental health.

I was completely overwhelmed (in a good way) by their compassion and kindness. Huge empathy and understanding.

Also - even before I was ill - they really listened carefully and tailored my insurance exactly to my (micro) business and what I need to serve my customers.

I cannot tell you how life-changing it is when how have a mental health problem to have an individual care. For a company to care - and to got out of their way to help is HUGE and has helped to speed up my recovery.

I went back to work on Monday - and I owe a large part of that to Caunce O’Hara and their humanity,

An extraordinary company that truly walks its values is rare. Caunce O’Hara truly walks its talk. I can not recommend them highly enough. Exceptional.