Cavalry Healthcare Reviews 

53
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the training sessions, noting that the instructors are exceptionally engaging, highly supportive, and truly skilled at making the learning process both fun and incredibly informative. People also appreciate the warm, welcoming atmosphere created during classes, along with the thorough and detailed guidance provided throughout all the instructional modules. Reviewers often mention how wonderful the entire recruitment process is, pointing out that helpful staff members are always there to guide new applicants smoothly into their employment. Consumers feel genuinely valued as team members, expressing deep satisfaction and genuine excitement about starting their careers with such a caring organization.

What people talk about most

Staff

Customers expressed great satisfaction with the staff, frequently highlighting the exceptional recruitment... See more

User experience

Clients share positive opinions on user experience, describing the sessions as lovely, informative, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The trainers were fantastic. They explained everything thoroughly and also well detailed. They were very engaging and made everyday of training the best for everyone. Sarah was absolutely amazing an... See more

Rated 5 out of 5 stars

I have just finished my first day at Cavalry heath care. My first day was extremely welcoming and the induction training delivered from Sarah Street was fun, interactive and engaging. Can’t wait for t... See more

Rated 5 out of 5 stars

I have worked at Cavalry for a little over 18 months and think there is something really special about the work they are doing. Seeing first hand the standard of support staff and the positive impact... See more

Rated 5 out of 5 stars

As an employee of Cavalry, its fantastic to work with a team that prioritises compassionate, inclusive care across the board. From day one the message has been that we're to champion trust, respect, a... See more


Company details

  1. Nursing Agency

Written by the company

We are a nurse-led, family-owned company, on a mission to change care for the better. We support adults and children with highly complex clinical needs, individuals with learning disabilities, autism and acquired brain injuries and provide our partners with high-quality temporary healthcare staff. - CQC rated Good -


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(53)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Changing Care for the Better

I have worked at Cavalry for a little over 18 months and think there is something really special about the work they are doing. Seeing first hand the standard of support staff and the positive impact it has in the people they support sets Cavalry apart from other health and social care companies I have worked for and I look forward to many more years supporting their work in any way I can

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Racism and discrimination in their…

Racism and discrimination in their recruitment, l was told their recruitment are just for citizens and it doesn’t matter if l have right to work in UK with no restrictions, in as much as am on visa l can’t work with them shame.
Hi Cavalry Healthcare is your lost because am that staff fully with my all to my residence.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

My Experience with this Company

CEO Rory McDonnell Email

Hi Howard,

It has been escalated to me that you’ve had a poor experience of onboarding with Cavalry. I just wanted to take this opportunity to apologise to you. It’s frustrating to me that your whole opinion of Cavalry has been coloured by the actions of one junior recruitment administrator within it, and unfortunately I have to admit that your 1 star review seems to be a fair reflection of your experience with us


Update : have finally received a very patronising response making reference to my accurate review of Cavalry . Have messaged a number of times had many reassurances .The out come of my review is as follows . They are no longer looking to employ me , so much for freedom of speech . That decision was was already made by me but just wanted to hear them say it . They have destroyed my belief in the care service as these company’s should be ashamed of themselves.

Everything written is true and accurate.
I hope no one else has to experience this lack of care towards me from Cavalry .

Please make the effort to read other reviews and make your own judgement .
But mine is a true reflection of the lack of support in the recruitment process of this Company.
Hope this helps in your decision if and when you think of working for Cavelry I am reluctant to use there full name .

Reluctant Review but had to be done from a verified user unlike other reviews this is upto date
What should have been a new experience turned out to be completely the opposite.an absolute nightmare
When you are offered a job signed a contract on the company premises even supplied everything including ID badge you expect to start the job . After 8 weeks this was still not the case communication none existent . Especially if
Said job applied is said local to your address and service user needs support as soon as possible . Offering availability where necessary . I do hope the service user is being supported although I question if said service user even existed .
Numerous emails not responded to .
Would like to thank H….y name protected due to data protection trying to help clearly working and I really wish him well .

Giving up hope became unemployed due to there constant references compliance
I understand the need but asking for over 40hrs of employment history due purely so you get a higher CQC rating . Upon reflection this policy also I feel is designed to discourage people of a certain age from being given the opportunity let’s be honest what’s the likelihood of a 57 yr old person providing such useless information . Having eventually getting a patronising response after this review saying employment history is necessary for the protection of service users . The fact my enhanced DBS check £50 paid by me clearly not fit for purpose .This process clearly
Shows absolutely no regard to the stress this causes people shameful .

Had to find other sources of income
Now a Delivery Driver
Having been offered the job based on my many years of experience in the job role done all the necessary 3 day training in Chester ( yet to be paid ) which I would say was good . Video interview met who I thought were going to be my colleagues building a good team spirit . ( I hope they did not have the same experience ) they were good people ) The gentleman doing the training was exceptional.Done all the online training provided my own DBS.signed a contract provided numerous references been a law abiding citizen for 57 years. Having worked my notice of 4 weeks as that’s the right thing to Do .Now 7 weeks have passed still no start date very little the communication when I did manage to get someone I was assured employment would be forth coming and not to worry There has been one person trying to help the person who got me interested in the role But as yet still nothing . Have been given no firm contact details . Having convinced me that the role would start well before my notice period .
What seemed to be a good thing has turned into a nightmare . I now have a period of unemployment for the first time .
Trying to get paid for my 3 day training course .

Thanks to Calvary

If someone would like to contact me about my negative recruitment experience please Do so
Unlike most of these reviews mine is verified

CEO Rory would like to contact me it would be appreciated . Harry who got me interested in the role is a credit to you and I would like to thank him .
The Gentleman in Chester provided training also . Everything else is a disaster

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Cavalry to the rescue!!

I recently gained employment with Cavalry and participated in there training plan.
Jo was my tutor and was exceptional!! extremely professional and made learning engaging.I wished the training programme would have been longer as I enjoyed it that much.
The recruitment team are extremely helpful, I dealt with a lady called Olivia Flaherty, she helped me obtain all the relevant documents.
I wouldalso like to thank Gayner from the Crosby office for the informative interview!!
I look forward to commencing and progressing with the company soon.

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Cavalry is a great company to work for

Cavalry is a great company to work for, the support you get from management is amazing I work mainly with the Chester branch and Karen and Liz go above and beyond to help with any concerns you have, it really is like chatting to a friend.

April 5, 2023
Unprompted review

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