Cavendish French Reviews 150

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Wonderful local shop that we are so fortunate to have in our village. Excellent value and range. Friendly, professional, caring and personal customer service. Helen is brilliant and helped us today an... See more

Company replied

Rated 5 out of 5 stars

I order the Silver Cubic Ring, having previously bought some other rings from this brand. It's a lovely ring, very unusual which was what I'd been looking for. I ordered the wrong size, so I took it t... See more

Company replied

Rated 5 out of 5 stars

Ordered pendant only, arrived promptly but packaging torn & partly open, on closer inspection found no pendant in jewellery box which had obviously been stolen! Emailed sales department, just for the... See more

Rated 5 out of 5 stars

I saw at a stockists some earrings didn’t get them got home then decided too and ordered on line when they came I had ordered the wrong size they were smaller Lizzie kindly said I could return them an... See more

Company details

  1. Jewelry Store

Written by the company

Handmade sterling silver and stone set jewellery collections.


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

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Rated 5 out of 5 stars

Lizzie was excellent

Lizzie was excellent - I needed to exchange an item, and she explained the different sizes of pearls, so we got it right. She was friendly and helpful, an asset to Cavendish French. Thank you

February 2, 2023
Rated 5 out of 5 stars

Beautiful earrings

The earrings I have recently bought as a gift look beautiful. They haven’t been worn yet and I’m assuming the fastenings are good. Beautifully packaged. Look expensive.

January 15, 2023
Rated 5 out of 5 stars

Superb customer service.

I recently ordered a lovely bracelet as a Christmas present, which was warmly received. Unfortunately just a couple of weeks after Christmas the bracelet decided it needed a life of its own and slipped off the wearer's wrist. I asked CF if they might look toward that unfortunate outcome and maybe offer a solution to stop other purchasers from suffering the same fate. Not only did I receive a considerate reply, where CF said they'd look at that issue, they also offered to replace the lost item at a significant discount and with a new style clasp.
Now that's customer service and deserves a 5* review.

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

Due to general bad postal service my…

Due to general bad postal service my god daughters ear rings looked unlikely to turn up in time for xmas....Lizzie kindly sent a replacement pair by special delivery that arrived just in time. Really great service and if and when the original order turns up I will be sending them straight back. So as well as the ear rings being lovely.....the service really made this purchase experience great

December 20, 2022
Rated 5 out of 5 stars

US Repeat Customer

The jewelry is unique and gorgeous! The price is affordable! The service is amazing! They do a great job with shipping to the US! I love this place and will definitely order here again! Merry Christmas and Happy New Year!

December 16, 2022
Rated 5 out of 5 stars

Lovely item & great customer service

Ordered pendant only, arrived promptly but packaging torn & partly open, on closer inspection found no pendant in jewellery box which had obviously been stolen! Emailed sales department, just for their info,and got a prompt reply saying they would send a replacement! New pendant received a couple of days later & couldn’t be happier with it, good quality, very pretty, sparkly& looks great on

October 17, 2022
Rated 5 out of 5 stars

White Averturine Pendant

After searching for a particular item for many years I found it through a google search on your website. unfortunately no sizes were listed but I called and got through to real person and got a very helpful response. I ordered my item was so happy with it ordered another in a different colour. Thank you so much they are just perfect.

September 15, 2022

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