I used Cavendish Online to set up my life insurance and critical illness cover 2 years ago on recommendation from mse. I was offered a review and due to changed circumstances took them up on it. The h... See more
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Review summary
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We wanted life insurance so approached Cavendish Marc , from Cavendish, contacted us . He was extremely professional and friendly. He gave us some options that we were deliberating over and quick... See more
The ease of getting through on the telephone to discuss my needs with someone who knew what I wanted , and how to help me. Whilst the call lasted just under 50 minutes, everything was explained in... See more
I found the service at Cavendish to be very helpful when going through options for life and critical illness cover. Mark was very helpful in coming up with various options to help us choose t... See more
Company details
About Cavendish Online
Written by the company
About Cavendish Online
At Cavendish Online, we make life insurance, critical illness cover, and income protection simple, affordable, and stress-free. We know that thinking about the future can feel a bit daunting, so our friendly team is here to help you protect the people and things you care about — without the jargon or hidden costs.
Since we began in 2000, thousands of families across the UK have chosen Cavendish Online because we explain options clearly and help people find the right cover for their life and budget. You can get everything done quickly online, or book a relaxed chat with one of our advisers — whatever suits you best.
Why customers like us
- Clear, easy-to-understand guidance — no confusing insurance speak.
- Flexible options: manage online or talk to a friendly adviser.
- Competitive prices and straightforward policies.
In 2022, we joined Lloyds Banking Group, giving us extra strength and resources while keeping our independent, customer-first approach. We’re fully authorised and regulated by the FCA — so you can be confident you’re in safe hands.
Ultimately, protection is about peace of mind. With Cavendish Online, you’ll get honest advice and practical support so you can make the right decisions for your family — and get back to enjoying today.
Need help? Our team is ready to chat — friendly, no-pressure advice whenever you need it.
Contact info
234 High Street, EX4 3NL, Exeter, United Kingdom
- 03456442544
- info@cavendishonline.co.uk
- cavendishonline.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product good
Product good, administration of policy truly awful.
Feb2026 update: now part of a Financial Ombudsman Complaint.
January 8, 2025
Reply from Cavendish Online
Thank you for your review.
We can confirm that your case is under active review, and we are treating the matter with the utmost seriousness.
Relevant teams are currently discussing the details, and we will provide an update as soon as further information becomes available.
Kind regards,
Cavendish Online
Not sure who this company are
Not sure who this company are or why they want a review, as I don't recall any dealings with them ?
December 12, 2025
Reply from Cavendish Online
Hi Martin,
We understand why these emails were concerning. They were sent in error due to an internal system issue and were not intended as a sales prompt. Your details have now been removed from all future communications.
If you have any questions, please contact info@cavendishonline.co.uk or 01392 439 437 (9am–5.30pm, Mon–Fri). We sincerely apologise for the confusion caused.
No idea who this company is???
Got an email thanking me for my business, then got another email with my "policy details" then got another email apologising because they didn't mean to send me emails.
I was going to email them and ask how they got my details but I think it's a ploy, that once they get you replying then they try to sell something
December 12, 2025
Reply from Cavendish Online
Hi Celine,
We understand why these emails were concerning. They were sent in error due to an internal system issue and were not intended as a sales prompt. Your details have now been removed from all future communications.
If you have any questions, please contact info@cavendishonline.co.uk or 01392 439 437 (9am–5.30pm, Mon–Fri). We sincerely apologise for the confusion caused.
Didn't buy life insurance from these…
Didn't buy life insurance from these cowboys. Who would trust their personal details with an outfit that can't manage their mailing list appropriately
December 12, 2025
Reply from Cavendish Online
Hi Chris,
We’re sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. We’ve corrected the issue and removed your details from future communications.
If you’d like to confirm or share any concerns, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9am–5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Cavendish helped to find life insurance…
Cavendish helped to find life insurance in very easy way.
December 12, 2025
total scam false email claims you…
total scam false email claims you already have a pilicy then try to sell you more
December 12, 2025
Reply from Cavendish Online
Hi Neal,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologize for the confusion caused by our recent communication. This was an internal error, and we’ve taken steps to ensure it doesn’t happen again.
If you’d like to discuss this further, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9am–5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Sent email to me saying thank you for…
Sent email to me saying thank you for taking out life insurance with us, even though I never did. Why are you still holding on to my personal data? Surely this is a GDPR issue?
December 12, 2025
Reply from Cavendish Online
Hi Daniel,
We’re sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. We’ve corrected the issue and removed your details from future communications.
We understand your concern regarding GDPR. We have escalated your details to our Data Protection team for review, and they will be in touch if any further action is required.
If you’d like to speak to us directly, you can contact us at info@cavendishonline.co.uk or call 01392 439 437 (Monday to Friday, 9am–5.30pm).
Thank you for highlighting this, and we sincerely apologise for any confusion caused.
Reply from Cavendish Online
Hi David,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologize for the confusion caused by our recent communication. This was an internal error, and we’ve taken steps to ensure it doesn’t happen again.
If you’d like to discuss this further, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9am–5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Invasive
You took all my very personal health details quoted a ridiculously high price then refused to delete any of my information. I didn't take a policy out !!
December 12, 2025
Reply from Cavendish Online
Good afternoon,
We’re sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. We’ve corrected the issue and removed your details from future communications.
We understand your concern regarding your data. We have escalated your details to our Data Protection team for review, and they will be in touch if any further action is required.
If you’d like to confirm or share any other concerns, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9am–5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Rang to say it was a hoax application…
Rang to say it was a hoax application but you are now harrassing me by email.
Dont please
December 12, 2025
Reply from Cavendish Online
Hi Jane,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Failed to ask even basic questions
My wife had a small presymptomatic lung cancer discovered by accident on a scan , then removed with high expectation of cure
All Disclosed in preliminary discussions with cavendish
Yet nick failed to ask even basic questions on type that he later stated rendered her uninsurable , and yet gave the false expectation she would be insurable at2 years .
Not only wasted our time but as a result forced me to say to wife she was uninsurable for 5 years . Do you know how negative that is for her ?
First time ever refused insurance !we would not have applied if nick told us the truth to start with.
Utterly useless .
Do your job next time .
December 13, 2025
Reply from Cavendish Online
Dear Mike,
Thank you for your review.
We understand you have now spoken to the team about your specific feedback on your application as per the above and provided feedback on the process.
We're very sorry that you had a negative experience whilst trying to obtain cover via our telephony service.
If you still have further questions please let us know.
Kind regards,
Cavendish Online
Scammers
Randomly received an email thanking me for taking out life insurance with them but I’ve never done that and so I assume this is a scam company.
December 13, 2025
Unprompted review
Reply from Cavendish Online
Hi Hayley,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Received an email to say I have bought…
Received an email to say I have bought a product from them - I have not!
December 12, 2025
Reply from Cavendish Online
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Scammers..
Scammers... never took insurance with them, yet they tell me I have... they Highjacked my card
December 12, 2025
Reply from Cavendish Online
Hi Marc,
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Randomly got an email out of the blue…
Randomly got an email out of the blue saying that I actually toook out some sort of life insurance which I’ve never done so I presume this is just a scam. I can’t even contact anyone so, definitely a scam
December 12, 2025
Reply from Cavendish Online
Hi Mark,
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Very simple process that reduces your…
Very simple process that reduces your monthly premiums compared to traditional methods.
December 12, 2025
Harrassment of a Widow
You claimed my husband who died 6 years ago has just taken out life insurance with you. How do I go about claiming on this?
What a nice surprise on a Saturday morning.
EDIT AFTER CAVENDISH RESPONSE
Cut and paste auto responses don't count Cavendish.
if I could give a 0 star I would
EDIT 2
Received response from Cavendish - human error and apology. Obviously this doesn't change what happened and still have the opinion of DO NOT USE.
December 12, 2025
Reply from Cavendish Online
EDIT
Hi Tina,
I can see we emailed you yesterday with a response after investigating this issue.
Perhaps it went in to your junk folder? If you can't see anything could I ask you email anthony@cavendishonline.co.uk and I can re-send to you.
Kind regards,
Anthony
Hi Tina,
We apologise for any distress this has caused.
We will contact you directly once we have completed a full investigation of how this email was sent in error.
In the meantime, again, we do apologise for this issue and we will be in touch as soon as we have the full details.
Kind regards,
Cavendish Online
Scam message from Cavendish Online
Scam message from Cavendish Online. Email received from these chancers stating,
"Important message regarding critical illness cover. Thank you for taking out life insurance cover."
They must be desperate for business. Never have asked for life cover. Disgusting practice.
December 12, 2025
Reply from Cavendish Online
Hi Scott,
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Reply from Cavendish Online
Hi Patrick,
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
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