Fantastic pet insurance. When my dog needed dental surgery and multiple teeth removed, we were worried about the cost as many insurers don't cover this. The claim was easy to submit, communica... See more
Company replied
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Review summary
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Got a renewal letter from my previous insurance company (Tesco) and it was more expensive than the current year. Looked on a comparison site and found that Lloyds Gold Level was nearly £200 cheaper. W... See more
Company replied
Having been treated with disinterest by another company who had provided insurance for us over two decades I shopped around. Lloyds were one of six companies approached. They listened and provided cle... See more
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Very competitive rates , my previous insurer pushed my renewal price up by over £160 even tho I hadn’t even made a claim. So I decided to look around and found Lloyds car insurance who had better cov... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Trying to stop my Halifax car insurance from auto-renewing without success
Trying to stop my Halifax car insurance auto-renewing in early November, Halifax won't help as say the insurer underwriter will be changing and to phone 0333 188 2243 Lloyds/AXA number instead. They say they can't help me because they cannot see my renewal details yet (even though it's now only 3 weeks away). Awful customer service experience. Only changing after years as their last premium was not competitive.
October 13, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I want a bank statement with my name and address on it…
im trying to get a bank statement with my name and address
October 13, 2026
Reply from Lloyds Bank Insurance
Hi,
Thank you for your review. Please note that this platform is for insurance reviews. For assistance obtaining a bank statement showing your name and address, please contact Lloyds Banking on 0345 300 0000.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
all information was clear
all information was clear
The person who dealt with the policy was very understanding of my needs
September 18, 2026
Reply from Lloyds Bank Insurance
Hi Margaret,
We are so pleased to hear that all the details were explained clearly and that our representative took the time to truly understand your specific requirements. Thank you for sharing your wonderful feedback.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
It was quick and simple to order and…
It was quick and simple to order and has given me what I needed swiftly.26
September 26, 2026
Reply from Lloyds Bank Insurance
Hi Linda,
We are thrilled to hear that your experience was so smooth and that you received everything you required in a timely manner.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hi Ken,
We are so glad to hear that you found our online platform straightforward to navigate and were pleased with the great value of our rates.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
Renewal of my house insurance
Lloyd's make it easy to renew my house insurance,very happy with the service
October 2, 2026
Reply from Lloyds Bank Insurance
Hi Christine,
Thank you for taking the time to share your feedback. We are delighted to hear that you found the home insurance renewal process so straightforward and that you are satisfied with our service.
Kind regards,
Tracy – Lloyds Bank Insurance.
Can relax knowing you have excellent cover.
I have been with Lloyd's Insurance for 15 years and each time I have moved it has just been a few clicks on my tablet to change my address so I am permenantly covered.
October 4, 2026
Reply from Lloyds Bank Insurance
Hi Michael,
Thank you for your 15 years of loyalty. We're happy to hear that updating your location details through your device has been such a quick and seamless process for you over the years. We appreciate your positive feedback and look forward to continuing to protect your home.
Kind regards,
Tracy – Lloyds Bank Insurance.
Excellent member of staff explained…
Excellent member of staff explained everything very well.
October 5, 2026
Reply from Lloyds Bank Insurance
Hi Dave,
We are so glad to hear that a member of our team was able to provide you with such a clear and thorough explanation. Thank you for taking the time to share your positive feedback with us.
Kind regards,
Tracy – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hi Stephen,
We are glad you enjoyed your experience insuring your home on our site.
Kind regards,
Tracy – Lloyds Bank Insurance.
I was waiting a long time in order to…
I was waiting a long time in order to pay. I appreciate that there is some waiting time re answering questions. But to be put on hold whilst waiting to simply pay is not acceptable.
September 30, 2026
Reply from Lloyds Bank Insurance
Hi Beryl,
Thank you for sharing your feedback with us. We recognise that being kept on hold just to complete a payment is frustrating, and we sincerely apologise for the delay you experienced.
Kind regards,
Tracy – Lloyds Bank Insurance.
Rang through all my accounts and gave…
Rang through all my accounts and gave good advice.
October 6, 2026
Reply from Lloyds Bank Insurance
Hi Robert,
Thank you for taking the time to share your feedback with us. It is wonderful to hear that our team member thoroughly reviewed all of your accounts and provided you with helpful guidance. We appreciate your positive review and are glad we could assist you.
Kind regards,
Tracy – Lloyds Bank Insurance.
Applying for the home insurance was hassle free.
I thought applying for the home insurance was quite easy and straightforward the questions they asked where easy to understand the whole process was straightforward.
Thank you.
October 1, 2026
Reply from Lloyds Bank Insurance
Hi Alan,
It is wonderful to hear that your experience setting up your policy was so smooth. We aim to keep our application clear and simple to complete, so we are delighted that everything went seamlessly for you.
Kind regards,
Tracy – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hello Steve,
We love to see feedback like yours - thanks for letting us know.
Have a great day!
Jasmin
Lloyds Bank Insurance
Its so easy and helpful
October 1, 2026
Reply from Lloyds Bank Insurance
Hi Faisal,
Thank you for taking the time to leave such a wonderful 5-star review. We are thrilled to hear that you found the process so straightforward and beneficial to use.
Kind regards,
Tracy – Lloyds Bank Insurance.
I arranged my cover on-line it was…
I arranged my cover on-line it was quick straightforward.
October 8, 2026
Reply from Lloyds Bank Insurance
Hi June,
Thank you for taking the time to share your feedback. We are delighted to hear that setting up your policy online was such a smooth, fast, and effortless experience for you.
Kind regards,
Tracy – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hi Peter,
We appreciate your feedback and are glad you found our pricing reasonable and our process simple to use.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hello Gail,
We love to see feedback like yours - thanks for letting us know.
Have a great day!
Jasmin
Lloyds Bank Insurance
Reply from Lloyds Bank Insurance
Hi Christopher,
Thank you for your feedback. We’re delighted to hear you received good customer service.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
Great bank
Very good mobile banking app and also great service in branches.
September 11, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Victor,
We are happy to hear that our digital features and in-person assistance met your financial needs well. Thank you for your review.
Kind regards,
Tracy – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hi Carol,
We are delighted to hear that you found our website straightforward to navigate and appreciated the helpful information provided throughout the process.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
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