Had an appointment with my bank advisor (Sandra) who, among other things, help me sort this insurance. Both the browser version on the computer, and the app version on the phone were easy to use, and... See more
Company replied
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Review summary
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What people talk about most
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Once put into the correct place I was finally able to get all issues resolved satisfactory and quickly by a helpful professional person. Problem was initially caused by the lack of updated informati... See more
Company replied
I recently posted a poor review of Lloyd's bank regarding duplicate home insurance policies .I am pleased to say the matter has now been resolved by Charlotte who was very friendly and efficient Than... See more
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So far, a really good experience. Price was significantly cheaper than my incumbent insurer who I have been with for over 5 years. Arrangement and payment setup was seamless.
Company replied
Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
7K reviews
Asks customers to review
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The member of staff was very pleasant…
The member of staff was very pleasant and helped us through the process efficiently.
May 8, 2026
The worst insurance company ever
The worst insurance company ever! I bought travel+ phone insurance via Lloyds bank app for £12.50/ month + additional club lloyds fee. I missed my flight and had to book a new flight from Paris to London. Even after providing all the information about missing flight the reps at Allianz global assistance kept delaying the claim asking for same information again and again and literally taking ages to reply. Im still dealing with my travel insurance claim from last year September 2025 and still Allianz global assistance is just not replying or if they reply they ask the same questions that were already answered in previous emails. I bought travel insurance for peace of mind but turned out viseversa. Avoid buying this insurance at all costs. I got so frustrated with the insurance company that I even closed all my savings accounts from Lloyds bank, downgraded my account type too.
May 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Massive price hike if changing car
Change your car, you get well and truly ripped off. Minimal return if you cancel your insurance, huge hike in price if you keep it. Ridiculous administration fees, 😒. Lloyds is fine until you need to make changes. So...don't change your car. Don't phone them as that's another excuse for charging ridiculous prices. Doing it over the phone cost £200 more than online, yet you cannot make changes online when you change your car.
May 20, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Mandy,
I'm really sorry to hear about the price increase when changing vehicle, I've sent you a request for more information so we can look into this further for you.
Speak soon
Zach
Lloyds Car Insurance Team
Reply from Lloyds Bank Insurance
Hello Mr Wade,
Thanks for taking the time to leave us a review.
We're glad you found our website easy to use.
Have a great day!
Jasmin
Lloyds Bank Motor Insurance
It was cheaper than last years price
May 22, 2026
Reply from Lloyds Bank Insurance
Hi Doris,
We're glad to hear your policy is more competitive this year than the previous year.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Feedback for house insurance advice
Catherine was very helpful and ensured we got the cover we needed
May 9, 2026
Reply from Lloyds Bank Insurance
Hi Richard,
We're so glad to hear our team provided excellent assistance and ensured you received the coverage you needed.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Good service
Had an appointment with my bank advisor (Sandra) who, among other things, help me sort this insurance. Both the browser version on the computer, and the app version on the phone were easy to use, and the insurance very easy to set up. There were good options available with relevant details to help me decide on my choices, so generally a pleasant and fruitful experience.
May 8, 2026
Reply from Lloyds Bank Insurance
Hi Indy,
We are delighted to hear you had such a positive and productive experience with our team. It's wonderful that our digital tools and options were helpful in setting up your insurance.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Great value
May 21, 2026
Reply from Lloyds Bank Insurance
Hi Mark,
Thank you for your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
I have taken Lloyds Home Insurance for…
I have taken Lloyds Home Insurance for years.
The reminders come in timely fashion so I can choose if it’s still what I need
May 1, 2026
Reply from Lloyds Bank Insurance
Hi Essie,
We appreciate your loyalty and are pleased our timely reminders are helpful.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Easy to understand
May 14, 2026
Reply from Lloyds Bank Insurance
Hello Moira.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Reply from Lloyds Bank Insurance
Hi Belinda,
We're glad hear the process was quick and easy for you.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
It was a very straightforward…
It was a very straightforward experience from getting the initial quote to buying the policy. There was plenty of information to help me make my choice and I felt sufficiently informed to make my choice.
May 7, 2026
Reply from Lloyds Bank Insurance
Hi Hazel,
We're so glad to hear that your experience, from quote to policy purchase, was straightforward. We appreciate you letting us know that you felt well-informed throughout the process.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Good online experience at a reasonable cost
Good online experience at a reasonable competitive cost
May 19, 2026
Reply from Lloyds Bank Insurance
Hello,
Thanks for taking the time to leave us a review.
We're glad you found our online experience good and our cost reasonable.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
Good value insurance
Easy to set up.. Wording was simple to understand. Very competitive savings additionally, better cover for less money...insured by a brand I trust ..
May 10, 2026
Reply from Lloyds Bank Insurance
Hi Paul,
We love to see feedback like yours - thanks for letting us know.
It's great to hear that setting up your policy was easy and that our wording was simple to understand.
Thanks for choosing us!
Nicola
Lloyds Bank Motor Insurance
Good price with simple options
Good price with simple options. Easy to navigate online. Can't comment on customer services, hopefully will not need them.
May 16, 2026
Reply from Lloyds Bank Insurance
Hello,
We love to see feedback like yours - thank you.
We're so glad you found our options and online navigation easy to use.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
easy great service
May 9, 2026
Reply from Lloyds Bank Insurance
Hello Paul,
Thanks for taking the time to leave us a review.
It's great to hear you found everything nice and easy.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
Easy to use online experience
Easy to use online, it’s a policy that covered most things I needed eg pedal cycles up to £2,000.
May 11, 2026
Reply from Lloyds Bank Insurance
Hi Margaret,
We're delighted you found our online process easy and that our policy covered your needs, including pedal cycles. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
So easy to use the web site.
May 8, 2026
Reply from Lloyds Bank Insurance
Hello,
Thanks for taking the time to leave us a review.
It's great to hear you found our website was easy to use.
Thanks for choosing us!
Nicola
Lloyds Bank Motor Insurance
The price was over £150 more expensive…
The price was over £150 more expensive than the same cover with another provider
May 9, 2026
Reply from Lloyds Bank Insurance
Hi Daren,
We appreciate your feedback. Sorry that we wasn't competitive at this time.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello Kirstin,
Thanks for taking the time to leave us a review.
It's great to hear you found our service easy to use and well-priced.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
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