Lloyds Bank Insurance Reviews 

8,446
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,590 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that obtaining a quote is exceptionally quick, inexpensive, and very straightforward to complete through their comprehensive online platform. People also deeply appreciate the remarkably helpful staff members who provide clear policy explanations, patient guidance, and friendly support during every single interaction. However, some customers also noted technical problems with the online website functionality and overall system performance. A few reviewers experienced frustrating difficulties regarding digital services, such as unhelpful automated chat assistants or occasional obstacles when trying to manage their policies online.

What people talk about most

Price

Customers had positive experiences with price, frequently highlighting competitive rates and great overall... See more

User experience

Clients share positive opinions on user_experience, highlighting that the online system is straightforward... See more

Service

Reviewers mention positive feedback about service, highlighting a stress-free and efficient experience from... See more

Website

People report positive experiences with website navigation, noting that the online process is quick,... See more

Staff

Users describe positive interactions with staff, highlighting helpful, professional, and patient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more

Company replied

Rated 5 out of 5 stars

Purchased my contents insurance online using the LLOYD'S APP. It was very easy to do and all the way through the purchase the guidelines were easy to understand and follow. The cost was good thinking... See more

Company replied

Rated 5 out of 5 stars

First time with Lloyds and thoroughly recommend. Short easy questionnaire, quick annual price given and no extra cost for monthly payments. Couldn’t beat it.

Company replied

Rated 5 out of 5 stars

When speaking to one of your human operators the process was very easy. Your website was not functioning losing data and wasting a lot of time. When speaking to your operator she understood exactly wh... See more

Company replied



Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

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4.7

All reviews

(8,446)

3,617 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm a technophobe of 71!!!

I'm a technophobe of 71!!!! I changed and updated my home insurance online - simple and quick!! So good not to have to queue on a phone line!

August 28, 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Lesley
We are s,
o happy to hear that updating your home insurance online was a simple and quick process for you! We appreciate your kind words.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Charity for no reason

Hello, is so easy to pay some money for nothing. It is just to pay some extra money.

August 28, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Valentina,

We appreciate you sharing your perspective. We understand your concern about value and are always working to ensure our offerings meet expectations.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars

Easy to purchase online using a…

Easy to purchase online using a comparison website. £125 cheaper than renewing current policy.
Only downside is that I now can’t see my policy as no email sent!

August 21, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Lisa,

Thanks for taking the time to leave us a review.

I'm really pleased to hear you're happy with taking out the policy. I will look into the email issue further and log your feedback.

I may help to also check your junk and spam mail boxes in case the emails have went there.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

It’s easy to fill in all the…

It’s easy to fill in all the details—there aren’t too many questions—and, above all, the prices are low.

August 17, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Veronika,

Thanks for taking the time to leave us a review.

I'm really pleased to hear you're happy with your price and that the process was easy.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Simple application process and competitive pricing.

Simple application process. Really easy to use website allowing easy ability to see the impact of changes. Best of all, v competitive price.

August 20, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Doug,

We're so pleased to hear that you found our application process simple, our website easy to use, and our pricing very competitive.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars

Easy process

Easy process. Some of the information was not easily accessible so took time to see within the policy.

August 3, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi David,

We're glad to hear the process was easy overall! We appreciate your feedback about information accessibility within the policy and will work to improve clarity.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Contents insurance

I took out contents insurance but used a savings account and not my current account, details. Lloyds couldn’t take out the money unfortunately so I called the number given and changed it to my current account- the lady on the phone on a Saturday morning changed everything for me and as simple as that and she was also very friendly and easy to talk to. Very good and a feel good factor when everything goes to plan with an end result.

August 22, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Karen,
We are so pleased to hear about your positive experience with us! It's wonderful to know that our team was able to assist you efficiently and courteously with updating your payment details. We always strive to make these processes as smooth and straightforward as possible for our customers. Thank you for sharing your kind words; we truly appreciate your feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to set up and secure

Easy to set up and secure

August 27, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

Thanks for taking the time to leave a review. We're so pleased to hear that you found everything easy to set up and secure.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

The online service was easy to follow…

The online service was easy to follow with quote which was acceptable. The paperwork arrived promptly

August 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Thomas,

We're so pleased to hear that you found our online service easy to use and that the quote met your expectations. It's also great to know the paperwork arrived quickly.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Done on line very easy

Done on line very easy, and very informative

August 14, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Wendy,

We're delighted to hear that you found our online process easy and informative.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Honesty and integrity.

Seemed to be straight forward. Questions were helpful. I am not usually OK with online but it Seemed straight forward.

August 27, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi George,

We're so glad to hear that our online process felt straightforward and that our questions were helpful for you. We appreciate your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Straightforward

Straightforward and you cannot put a price on peace of mind. Lloyds have been amazing since I opened my bank account with them.

August 21, 2026
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Reply from Lloyds Bank Insurance

Hi Paul,

We're so pleased to hear that you've had such a positive experience with us since opening your account. It's wonderful to know that we've been able to provide you with peace of mind.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Smooth updates and access to my…

Smooth updates and access to my information

August 27, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Ian,

Thanks for taking the time to leave us a review.

I'm really pleased to hear you're happy with your policy and ability to access your policy too.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Having been with Lloyds for over 60 yrs…

Having been with Lloyds for over 60 yrs we have never insured with them, always seemed to expensive but this year having reached our 89th birthday and because of a claim we decided to look at Lloyds, I found it easy to follow and even a bit cheaper. Lloyds also have been good to us over many years of my Husbands working life, thank you Ann Pearce

August 27, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Ann,

We are so pleased to hear that you found our insurance process easy to follow and even a bit cheaper, especially after so many years. We truly appreciate your long-standing relationship with us and are glad we could assist you.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Very good service

Very good service

August 11, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Karen,

We are pleased to hear you received very good service and that your experience met your expectations.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Baz,

Thanks for taking the time to leave us a review.

I'm really pleased to hear that our website was easy to navigate.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Got insurance with amazing speed…

Got insurance with amazing speed without anu hastle

August 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Purushottam,

We are delighted to hear that you found getting insurance with us to be a quick and hassle-free experience.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Louise,

We're so glad to hear that you found everything quick and easy to set up. We appreciate you sharing your positive experience with us.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

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