As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have taken out two home insurance policies. The first was for my son, as a first time buyer. His property was underpinned 10 years ago and so I wanted to discuss insurance implications with a Lloyds... See more
Company replied
I was looking for an alternative cover as John Lewis and their new panel sytem had let me down badly. I'd tried a couple of comparison sites, but was given very few choices on these so tried Lloyds In... See more
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Obviously my main driver for choosing Lloyds was cost, I use Money Supermarket every year to get competitive car insurance quotes, and Lloyds was the best value for money. I saved £35/month based on... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Ease of application
Ease of application, great price ( for this year at least ) far cheaper than renewal quote from previous insurer.
June 26, 2026
Reply from Lloyds Bank Insurance
Hello
We're delighted to hear that you found the application process easy and that our pricing was competitive compared to your previous insurer's renewal quote.
Take care.
Richard.
Very easy to navigate the website.
Very easy to navigate the website.
Straight forward transaction.
July 1, 2026
Reply from Lloyds Bank Insurance
Hello
We are so pleased to hear that you found our website easy to navigate and your transaction straightforward. Thank you for your positive feedback!
Take care.
Richard.
Easy to deal with happy with out come
June 26, 2026
Reply from Lloyds Bank Insurance
Hello
It's wonderful to hear that you found the process straightforward and that you're pleased with the result. We truly appreciate your positive feedback!
Take care.
Richard.
Reply from Lloyds Bank Insurance
Hi Patrica,
We're so pleased to hear you're happy with our service and find us reliable and efficient. Thank you for sharing your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
It was easy to do online
It was easy to do online, everything was explained so you could understand all the areas.
It was what we wanted strait forward thank you
June 26, 2026
Reply from Lloyds Bank Insurance
Hi Margaret,
We're so pleased to hear that you found the online process straightforward and easy to understand. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
I noticed that my Saga policy was…
I noticed that my Saga policy was underwritten by Lloyds, and their price increased 50%.
Being a private banking a/c holder I decided on a competitive quotation, which was much better
June 26, 2026
Reply from Lloyds Bank Insurance
Hi Kenneth,
We appreciate you sharing your experience and feedback regarding your policy and the competitive quotation you received. We understand the importance of finding the right coverage at a suitable price.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello
We're so glad you found it easy to get a quote and that you were happy with the price we offered. We appreciate your feedback!
Take care.
Richard.
Easy to sort out
So easy to get a quote and set up
Very fast response to any questions you may have
June 25, 2026
Reply from Lloyds Bank Insurance
Hi Shelley,
Thanks for taking the time to leave us a review.
We're really pleased to hear that getting a quote and setting up was easy for you, and that you received a fast response to your questions.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Irene,
We're so pleased to hear that you found our online process straightforward and had no complaints. Thank you for sharing your positive experience with us!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Leddy,
We're so glad to hear that you had a positive experience with our communication and service. Your feedback is greatly appreciated!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
A thorough investigation
A thorough investigation. If I was a fraudster I would feel uneasy as the interviewer did not laugh when I laughed. Rather stern and dour. This is good for dissuading criminals and can put them on the back-foot.
My blythe and cavalier response was a direct reflection of me standing in the secure position of being in the right.
I think I may have been at fault for triggering the fraud investigation, however, as I told the Lloyds worker that this was a one-off. It was indeed a one-off but in retrospect that could appear in itself to be dodgy. I told the Lloyds worker that it was a one-off because I do not want a clogged up list of random payees attached to my card.
In conclusion I was pleased with the whole process.
July 5, 2026
Reply from Lloyds Bank Insurance
Hi John,
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our fraud investigation process. We are glad to hear that you were pleased with the overall process and found it to be thorough. We understand your perspective on the seriousness of such investigations and how our team's approach can be effective in deterring fraudulent activities. Your insights into how certain statements, even when innocent, might be perceived are valuable, and we acknowledge your candid reflection on the situation. We are always working to ensure our procedures are both secure and clear for our customers.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Been with this company for several…
Been with this company for several years never had a claim never even had to contact them, premium always paid by regular DD suddenly had an email saying they are not able to continue insuring me no reason given
We regularly review our rules on what we can and can’t cover based on factors like age, postcode, vehicle type, or claims. On this occasion, because of these rules we can’t provide you with insurance.
Won’t deal with this bank again totally poor customer service
July 4, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Good afternoon,
Thanks for getting in touch, we're sorry to hear that you're unhappy with our service relating to a renewal. We've sent a private request for some information so that we can try to help further so if you could respond to our request that would be great.
Take care,
Caroline
Lloyds Help Team
Reply from Lloyds Bank Insurance
Hi Cynthia,
We're happy to hear that you found our site easy to navigate. We appreciate your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
Simple online tool and so easy and…
Simple online tool and so easy and clear to review and update my policy
July 4, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Gosha,
We are so glad to hear that you found our online tool simple and easy to use for reviewing and updating your policy. Thank you for your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Insurance.
Good price for a good product easy to…
Good price for a good product easy to set up just what I was looking for well done Lloyds
July 3, 2026
Reply from Lloyds Bank Insurance
Hi Patricia,
We're so pleased to hear you found our product to be a good price and easy to set up. Thank you for your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Cheaper on comparison site than through renewal
Had to cancel my renewal to get the lower price from comparison website rather than just been able to get the price directly from Lloyds. Strange that a new customer gets a lower cost than an existing customer. Shame there's no reward for customer loyalty.
Other than that, I really like the website as everything is accessible and easily laid out. Great price compared to other companies.
June 18, 2026
Reply from Lloyds Bank Insurance
Hello Ryan,
Thanks for taking the time to leave us a review.
I'm sorry it was cheaper to buy a new policy that renew your policy. Please be aware that your renewal was migrated from BISL Limited to AXA Insurance UK and the criteria used to check premiums may have been different to what the previous underwriter used.
I'm happy to see that you still chose us, take care!
Kennedy,
Lloyds Bank Motor Insurance
Happy customer
Searched around for ages trying get a good quote for my insurance.
I was with 1st central but my renewal £750 last year it had been £550 there was no way of negotiating with them and was not able to speak to a human being!🤬
Got through to Lloyds spoke to a lovely young lady who was so helpful! Job done! Very pleased with the service!
I bank with Lloyds and have always found them to be excellent!
June 16, 2026
Reply from Lloyds Bank Insurance
Hello Veronica,
We love to see feedback like yours - thank you.
It's great to hear you had such a positive experience with us and our team was able to provide helpful assistance.
Thanks for choosing us!
Nicola
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hello Douglas,
Thanks for taking the time to leave us a review.
It's great to hear that you had such a fast and user-friendly experience with us.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
Shocking poor experience with Lloyds /…
Shockingly poor experience with Lloyds / MBNA/Halifax/BoS when it comes to claims. As a customer of BoS for almost 40 years this experience has led us to change bank and we will be changing insurer once we get the current situation settled ( probably at court). They are failing in their own complaints’ process and in accessing the subject access requests I have made ( now progressing to the Information Commissioner). Do not bank or insure with this group.
June 8, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Edited 03.07.26 10:04
Hi,
Thank you for replying back with your details, I have passed on your details along with your review to our Complaints and Claims team to look at this further.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
............................................................................................................
Hi,
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you've experienced with your claim and your subject access request. We will be contacting you for more details, where possible, please include your policy number as the reference number. (Please note the email you receive will be from Trustpilot and not Lloyds Bank).
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello Mick,
Thanks for taking the time to leave us a review.
We're really pleased to hear that you found our site easy to use and that you received a good quote with good cover.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
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