As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have taken out two home insurance policies. The first was for my son, as a first time buyer. His property was underpinned 10 years ago and so I wanted to discuss insurance implications with a Lloyds... See more
Company replied
I was looking for an alternative cover as John Lewis and their new panel sytem had let me down badly. I'd tried a couple of comparison sites, but was given very few choices on these so tried Lloyds In... See more
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Obviously my main driver for choosing Lloyds was cost, I use Money Supermarket every year to get competitive car insurance quotes, and Lloyds was the best value for money. I saved £35/month based on... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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It was easy to set up our home…
It was easy to set up our home insurance with you at a competitive rate
June 29, 2026
Reply from Lloyds Bank Insurance
Hi Susan,
We're so pleased to hear that setting up your home insurance was easy and that you found our rates competitive. Thank you for your feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Excellent service
Excellent easy to use system made renewing our insurance completely stress free. Would definitely recommend this service.
July 12, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Patricia,
We are delighted to hear that our system made renewing your insurance completely stress-free. Thank you for recommending our service!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Lloyds seem to misuse / abuse local suppliers
I generally like Lloyds Bank home insurance. However, I recently suffered accidental damage at home to a carpet.
The information online stated that Lloyds would appoint a supplier who would assess the damage - so I waited for this. Then Lloyds sent a message stating they needed "evidence" without specifying what. When i eventually got through on the phone they said they needed a replacement quote.
So I duly got a local supplier to quote. Then today I've been told that Lloyds are going to appoint their own "trusted supplier".
I feel that Lloyds have totally used my local carpet fitter. They've made me get a quote from them when they've had no intention of actually using them. This is really bad behaviour.
And after Lloyds replied below their claims handler (preferred supplier) spoke to me and said that I needed to call Lloyds. I've tried several times and each time have been told they are very busy and have at least a 20 minute wait - and there is no option for them to call me back!.
This is very poor service for what is a premium insurance product.
July 12, 2026
Unprompted review
Reply from Lloyds Bank Insurance
UPDATED 13/07/26 10:12am
Hi Paul,
Thank you for replying back with your details, I have forwarded them on to our Claims Team.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
---------------------------------------------------------------------------------------------------
Previous reply....
Hi Paul,
We appreciate you sharing your recent experience with us regarding your carpet damage claim. We understand your frustration with the process, especially after obtaining a quote from your local supplier. We acknowledge that the communication about needing evidence and then appointing our own supplier caused inconvenience and confusion. Your feedback is invaluable as we strive to improve our claims process and customer experience.
We have contacted you for more details so we can assist you with any further queries. Where possible, please include your policy number as the reference number.
Please note the email you receive will be from Trustpilot and not Lloyds Bank.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Mr penk i was more than satisfied …last week
Mr penk i was more than satisfied and was told something i didn't know regarding the building cover iv now sorted out i could understand a straight forward voice some company's enploy foreign people and are hard to understand great service thanks
July 12, 2026
Reply from Lloyds Bank Insurance
Hi Mr Penk,
We're so pleased to hear you were satisfied with the service and found our colleague's explanation helpful regarding your building cover.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi.
We are happy to hear that you received great service and were pleased with our help.
Thank you for taking the time to leave your thoughts.
Lindsay
Lloyds Bank Motor Insurance
Mediocre so far
So far not bad although I rang to check how the claim was progressing .. was made to feel like I was being a it of a pain. I got told not to call again, wait to hear from them. Much slower than I’ve experienced before but it has been a few years since last claim. (I will be calling again)
Have to pay separately for mobile phone insurance elsewhere, not great for that,
July 10, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi CR,
We are truly sorry to hear about your recent experience with our claims process and the communication you received. We understand your frustration regarding the speed and the separate mobile phone insurance.
We have contacted you for more details so we can assist you with any further queries. Where possible, please include your policy number as the reference number.
Please note the email you receive will be from Trustpilot and not Lloyds Bank.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
They are listening to my needs and to…a very good quality of the company
They are listening to my needs and to my desires to make sure that my needs are taken into consideration, which I believe is a very good quality of my needs being taken into consideration before my policies is confirmed.
July 10, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi there,
Thanks for taking the time to leave a review. We're happy to hear that you're satisfied with our service so far.
Regards,
Caroline
Lloyds Help Team
Car Insurance GREAT
Easy to get a quote and great customer service.
Also great price for car insurance with lots of options.
July 8, 2026
Reply from Lloyds Bank Insurance
Hello Caz,
Thanks for taking the time to leave us a review.
It's great to hear you're happy with the service we've provided and the price we were able to offer.
Thanks for choosing us!
Rachel
Lloyds Bank Motor Insurance
Great Great price and good cover very…
Great Great price and good cover very competitive
July 8, 2026
Reply from Lloyds Bank Insurance
Hello John,
Thanks for taking the time to leave us your feedback.
We're glad to hear we were able to offer a competitive price and that you're happy with the cover we provide.
Thanks for choosing us, and take care.
Rachel
Lloyds Bank Motor Insurance
Very easy to do
Very easy to do. I have received my hard of my new policy as requested. All very efficient.
June 20, 2026
Reply from Lloyds Bank Insurance
Hi Maureen,
We're so pleased to hear that you found the process easy and efficient, and that you received your policy as requested.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Carol,
We're so happy to hear that you found the process easy and the price reasonable. Thank you for your recommendation.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Yes I was very impressed with all the…
Yes I was very impressed with all the information I got of the lady who spoke to me about the insurance and very surprised how much was included for the monthly price, I would definitely recommend to family and friends, it's very affordable. Mrs Lynne carter.
July 1, 2026
Reply from Lloyds Bank Insurance
Hi,
We are so pleased to hear about your positive experience with our insurance information and the comprehensive coverage we offer. It's wonderful to know that you found our pricing affordable and would recommend us to others.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
A satisfying experience…
It was very straightforward and the cover seems excellent. I bank with Lloyds Bank and I trust them. The premium is very reasonable too.
June 29, 2026
Reply from Lloyds Bank Insurance
Hi Catherine,
We're so glad to hear that you found the process straightforward and that you're happy with the coverage and premium. It's wonderful to know you trust us.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
We have only just purchased a policy
We have only just purchased a policy, everything seems fine so far keep the good work up many thanks 😊.
July 9, 2026
Reply from Lloyds Bank Insurance
Hi Stephen,
We are so pleased to hear that everything seems fine with your new policy. Thank you for your kind words and for choosing us.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Barbara,
We're delighted to hear that our team member was so helpful and that you enjoyed your interaction with them. Thank you for sharing your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Everything was explained
Everything was explained with professionalism and friendliness.
June 26, 2026
Reply from Lloyds Bank Insurance
Hi Christine,
We are delighted to hear that everything was explained with professionalism and friendliness. Thank you for sharing your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
ease of use quick results
July 3, 2026
Reply from Lloyds Bank Insurance
Hello Anthony
Thanks for taking the time to leave us a review.
Thanks for choosing us!
Lucy
Lloyds Bank Motor Insurance
Very easy to do on line.
June 28, 2026
Reply from Lloyds Bank Insurance
Hi Peter,
We're so pleased to hear that you found our online process straightforward and easy to use. Thank you for sharing your positive experience.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
EXCELLENT TRANSACTION
Very easy to find the home insurance I needed and everything was completed smoothly. I received my insurance policy through the post a few days later and confirmation of my direct debit. I like the fact that I didn't have to pay extra for paying monthly. All in all, a very good transaction - very pleased.
June 24, 2026
Reply from Lloyds Bank Insurance
Hi Angela,
We are extremely delighted to hear that you found the process of finding your home insurance straightforward and that everything was completed smoothly. It's wonderful to know you appreciated the option to pay monthly without extra charges.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Karen,
We're so pleased to hear that you found our insurance package and price to be brilliant. Thank you for sharing your positive feedback with us!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
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