Lloyds Bank Insurance Reviews 

7,941
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,404 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive and affordable pricing, often finding policies significantly cheaper than previous insurers or alternatives. People consistently highlight the ease of use and straightforwardness of the website and application process, describing it as intuitive and smooth to navigate. Many also commend the helpful, knowledgeable, and friendly staff for their excellent service and clear explanations. However, some customers also noted concerns regarding renewal pricing, with existing policies sometimes increasing significantly compared to new customer offers. A few other people also felt that the service was unsatisfactory, mentioning staff who lacked a full grasp of details or expressing a dislike for online-only communication.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many finding the car insurance to be very affordable and... See more

User experience

Customers had positive experiences with user experience, consistently finding the process easy and... See more

Service

Consumers find service to be positive, with many reviewers describing it as efficient, quick, and... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Website

Customers consistently note positive experiences with the website, finding it very easy to navigate and use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions... See more

Company replied

Rated 5 out of 5 stars

I have taken out two home insurance policies. The first was for my son, as a first time buyer. His property was underpinned 10 years ago and so I wanted to discuss insurance implications with a Lloyds... See more

Company replied

Rated 5 out of 5 stars

I was looking for an alternative cover as John Lewis and their new panel sytem had let me down badly. I'd tried a couple of comparison sites, but was given very few choices on these so tried Lloyds In... See more

Company replied

Rated 5 out of 5 stars

Obviously my main driver for choosing Lloyds was cost, I use Money Supermarket every year to get competitive car insurance quotes, and Lloyds was the best value for money. I saved £35/month based on... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

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4.7

All reviews

(7,941)

3,314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Talking to a human is top of my list…

Talking to a human is top of my list when I talk to someone in India who I can't understand makes me put the phone down please don't go down that route

July 7, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Brian,

We appreciate your feedback regarding your recent experience. We understand your preference for clear communication and are committed to ensuring our support meets your expectations.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to get quote and arrange cover

Had already gauged the price range from comparison sites, then looked at Lloyds having had a leaflet about the insurance in the post a few months ago. Was pleasantly surprised at how competitive it was. Easy to sign up online and place the cover.

June 26, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Jennie,

We're so glad to hear that our insurance was competitively priced and that you found the online sign-up process easy and straightforward. Thank you for choosing us!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 1 out of 5 stars

Wasn’t insured and didn’t know!

You made a clerical error and all my personal details went to a complete stranger AND it turns out I wasn’t insured and wasn’t even informed by you??
Ive complained and heard nothing from you!
Not great is it…

July 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Karen,

We are very concerned to hear about these serious issues regarding your personal details and insurance status. We understand your frustration and the lack of communication you've experienced. We are actively investigating this matter to understand what happened and will then contact you to discuss this further.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

All questions were laid out

All questions were laid out, easy to understand

June 29, 2026
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Reply from Lloyds Bank Insurance

Hi Stephen Jones

Thank you for your review and positive feedback.

Regards
Kerry – Lloyds Pet Insurance

Rated 5 out of 5 stars

Straightforward

I made a call to check cover for Solar panels.l was quickly helped and felt very reassured.

July 7, 2026
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Reply from Lloyds Bank Insurance

Hi Gillian,

We're delighted to hear that you received quick and reassuring assistance when inquiring about cover for your solar panels. Thank you for sharing your positive experience.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

It was so easy to use and such a great…

It was so easy to use and such a great experience thanks

June 20, 2026
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Reply from Lloyds Bank Insurance

Hello Peter

Thank you for your positive review!

We're really pleased to hear that it was such a straightforward process.

We hope you have a lovely day!

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

I’m all my questions laid out the…

I’m all my questions laid out the policy so I could understand it

July 2, 2026
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Reply from Lloyds Bank Insurance

Hello there

Thank you for taking the time to leave us a review.

We're really pleased to hear about your positive experience and we hope you have a great day!

Katie
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

The gentleman o

The gentleman o. The phone was very helpful

June 29, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Jenny

Thanks for taking the time to leave us a review.

We're really pleased to hear that the service you received was helpful!

We hope you have a lovely day!

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Very easy process

July 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Joga,

We are pleased to her you found the process very easy.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to set up the policy and the price…

Easy to set up the policy and the price was correct

July 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Richard

Thank you for your positive review!

We're really pleased to hear that it was an easy process and that we were able to offer a great price.

We hope you have a great day!

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

AMy Experience at Lloyds. Great experience.Very friendly staff

A great experience.Very friendly staff, very polite.They didnt try and rush me.

June 30, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Keith

Thank you for taking the time to leave us a review.

We're really pleased to hear about the brilliant service that you received and that it was such a positive experience!

We hope you have a lovely day.

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easy

Easy . Clear and concise

June 26, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Paul

Thank you for leaving a review!

We're really pleased to hear about your positive experience and we hope you have a lovely day!

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Very competable and I chose Lloyds home…

Very competable and I chose Lloyds home insurance as they are a trusted company

July 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Michael,

We're so pleased to hear you found our home insurance competitive and that you trust us as a company. Thank you for your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

A good renewal price and ease of doing…

A good renewal price and ease of doing it online.

July 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Patricia

Thanks for taking the time to leave us a review.

We're really pleased to hear that the online renewal process was straightforward and that we were able to offer a great price!

We hope you have a lovely day.

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easy to arrange

Easy to arrange - simple language and quick to complete

July 6, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Faye,

We're so pleased to hear that you found the process easy to arrange and quick to complete. Thank you for your positive feedback!


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 3 out of 5 stars

Since buying House and Emergency…

Since buying Home Insurance Cover and Emergency Assistant cover from this firm, I am yet to receive documentation in post despite the 14 day promise!

July 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We are sorry to hear you have not received your policy documents, I have checked your details and your paperwork was sent out the day you set up your policy. I have requested a new set of documents, these will be with you shortly.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.



Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Satisfied customer

Found the information and advice provided was extremely helpful. Customer Advisor Paramjit Dheshi, very professional and knowledgeable no question I had was a trouble and I felt listened to and valued as a customer. Paramjit talked me through each step and stage of the product.

June 30, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're delighted to hear that the information and advice provided were extremely helpful. It's wonderful to know that our advisor was professional, knowledgeable, and made you feel listened to and valued as a customer. We appreciate you sharing your positive experience.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Contents Insurance

I find sorting out insurance a bit stressful but the process was simple, logical and easy to do with Lloyds especially using the app.

July 3, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Alison.

We're glad to hear that using our app made the insurance process straightforward for you. We understand that sorting out insurance can be stressful.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Smooth transaction

Smooth transaction. Good communication.

July 13, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Robert,

We're so glad to hear that your transaction was smooth and our communication was helpful.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

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