It didn't start out the best! The wrong items arrived in the order! However, the customer service to return my items and swap it out was exceptional. I reside at an offshore address, which makes it... See more
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Excellent service and quick delivery! Ordered 13 x nose edgings which found on their site with perfect matching laminate colour and the cheapest I could find online on 23.7.24 midday and arrived next... See more
Absolutely useless. They use FedEx, who apparently keep randomly delivering without asking or allowing you to choose a date. They insist on a signature, which can be provided by a neighbour, but appar... See more
Stumbled across this site looking for specific carpet trim,it was nearly half the price of the quickstep trim I was about to order, placed order on a Friday, goods delivered by fed ex on Tuesday, well... See more
Company details
Written by the company
We're the UK’s flooring profiles expert, supply a wide range of solutions for commercial and domestic use. From simple, door stops, skirting boards, door thresholds and stair nosings to special flexible profiles; we tailor our services, design and specifications to meet individual needs at competitive prices. We're always here and happy to help with any aspect of your requirement, just give us a call or drop us an email
Contact info
Vincients Road Unit 5 Glenmore Business Centre, Bumpers Farm, SN14 6BB, Chippenham, United Kingdom
- 01249 588599
- web@cayurs.co.uk
- cayrus.co.uk
4.2
Great
116 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Great efficient dispatch
Great efficient dispatch, not used product yet but looks easy to install
May 2, 2022
The goods were shipped correctly
The goods were shipped correctly, unfortunately they were damaged by the carrier. I contacted Cayrus and they shipped a replacement order the same day. Great customer service
April 26, 2022
Reply from Cayrus World Of Finishing Ltd
I'm so pleased we could sort this out for you and thank you for sharing your experience
Reply from Cayrus World Of Finishing Ltd
Great to hear, thank you
special shout out to Lisa Kent
special shout out to Lisa Kent. super helpful. i bought stair nosing. good value for money
April 14, 2022
Reply from Cayrus World Of Finishing Ltd
Thank you for your comments, I will pass them on to Lisa
Excellent service
Just to let you know that the replacement package arrived today undamaged and that I am delighted with the way the matter was dealt with.
I would like to say, "Thank you" for your excellent communication whlist rectyfing the issue. You are a credit to your company.
April 12, 2022
Unprompted review
Reply from Cayrus World Of Finishing Ltd
Thank you very much for your review, we're really pleased with your feedback and glad we could resolve this for you
after over a week still not received
after over a week still not received, have now ordered elsewhere and came the next day, therefore we won't be needing your delivery
April 8, 2022
Reply from Cayrus World Of Finishing Ltd
I'm sorry to hear that your order has not been delivered yet. I've checked on this and can see the courier has had an issue with routing. Can you reach out to us on office@cayrus.co.uk so we can share the update from the courier and resolve this with you
Excellent service just how retailers…
Excellent service just how retailers used to be "go that bit extra" for a customer that spends small amounts as well as large!!! I will have no problem buying from this company again as the item was excellent and the service brilliant.
April 6, 2022
Unprompted review
Reply from Cayrus World Of Finishing Ltd
This is great to hear, thanks for taking the time to review us
Excellent service
Excellent service and good prices, plus very quick delivery. Thank you. Recommended this company.
April 5, 2022
Unprompted review
Reply from Cayrus World Of Finishing Ltd
Thanks for the recommendation, we really appreciate it
very disappointed
very disappointed. Express delivery was offered but I received an email to say it was not available in my area. I spoke to someone on the phone 2 days later who was very rude to me and spoke to me as if I were an idiot. I did not get the email straight away because I was at work and I do 36-hour shifts because I am a nurse. The woman on the phone was rude because I did not pick up the email immediately. I had to cancel the order and the workman who had taken 6 months to come out to me because of a backlog in business and covid. it they offered a service they could not guarantee.
April 4, 2022
Reply from Cayrus World Of Finishing Ltd
I'm really sorry to hear about your experience with us. I've contacted our warehouse and received a chronology of all communications from the point of order. Let me explain what has happened here. On rare occasions we get notified by our couriers that they can no longer deliver to a postcode within our agreed terms. This happened with your order and as soon as we were aware we attempted to contact you by email and telephone to arrange an alternative delivery method. We then attempted the same the next day but heard nothing until the afternoon at which point the standard delivery would not have reached you on time for your deadline. We're really sorry we couldn't get this order to you but we tried as best we could to get in touch. We value your custom.
Please contact me directly on web@cayrus.co.uk should you wish to discuss this matter further.
Reply from Cayrus World Of Finishing Ltd
Thank you
Great range and fast delivery
Great range of products and rapid delivery. Will use again!
March 21, 2022
Reply from Cayrus World Of Finishing Ltd
Thank you for your review, we really appreciate the feedback
Looks good but not convinced about the quality
The product looks great when in situ.
The metal however, is very thin. Not sure it will last. The fixing screws however are terrible. The cheapest possible it looks like. Use your own !
March 13, 2022
Reply from Cayrus World Of Finishing Ltd
Thank you for taking the time to send in your comments. I will be speaking with our quality team to check this one. Feel free to reach out to me directly on web@cayrus.co.uk if you would like to discuss this matter further
Reply from Cayrus World Of Finishing Ltd
Great to hear, thanks for taking the time to let us know
Reply from Cayrus World Of Finishing Ltd
Thank you for the kind review
Order was swiftly delivered and…
Order was swiftly delivered and packaged well. Goods were protected and nice quality. Excellent would use this company again
March 7, 2022
Reply from Cayrus World Of Finishing Ltd
Thank you for spending the time to review our service, we appreciate it
Reply from Cayrus World Of Finishing Ltd
Thank you, really good to hear
Still hasn't arrived!
February 26, 2022
Reply from Cayrus World Of Finishing Ltd
I'm really sorry to hear that. I have checked your order and can see it has been delivered. Can you please reach out to me directly if this is not the case? You can email me on web@cayrus.co.uk, thank you
I ordered 3 panels and when I recieved…
I ordered 3 panels and when I recieved them, they were well wrapped round but the protection films on perspex were already scratch allover but lucky I managed to clear them off.
February 22, 2022
Reply from Cayrus World Of Finishing Ltd
Hello, I'm really sorry to hear that happened. I have forwarded this to our warehouse team. In the unlikely event this happens again please get in touch and we will arrange for a prompt replacement
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