Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more
Company replied
Hi, Thank you for the opportunity to provide feedback. I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the... See more
Company replied
Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Call back straight away and told…
Call back straight away and told information on the car would be sent the next day, however I am still waiting on it.
April 21, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’re still waiting for the information 😔 We know how frustrating that can be. We’d recommend following up with the dealer directly, as it’s often the quickest way to get an update 📞
great communication
great communication, great price would absolutely recommend
April 20, 2026
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! 😊 Great communication and a great price – sounds like a winning combo. Thanks for the recommendation 🚗🙌
Do not buy a vehicle from a dealer…
Do not buy a vehicle from a dealer through Cazoo, they let dodgy car dealers sell on their site. I bought a van from Southeast Van Sales, the clutch started slipping about 2 months after buying it, i contacted them and they refused to deal with the issue, they said the private sale invoice they posted to me 2 weeks after buying the van means they are not responsible as it was a private sale so not covered under consumer rights act. Turns out one of the people involved in the company is now in prison for selling £1.8m worth of cocaine.
April 17, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
Great 👍
East and straightforward to use the site, I found my new car using cazoo!
April 17, 2026
Unprompted review
Reply from Cazoo UK
Woohoo! We’re thrilled to hear you found the site super simple to use 🎉 Making things easy is what we’re all about – thanks for the kind words!
Still awaiting a price for my p/exchange
April 17, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
Highly disappointed
I’m so so disappointed that Cazoo will allow an incompetent company wicked company that does not value customer service to trade with them. I’m talking about Maya motors in Stockport. I bought a car from them a day before I noticed a fault I took the car there did nearly beat me and take my life. Police have to come in for my life now the car is under warranty. The car is sitting there doing nothing. They have done nothing about my warranty. I keep on pushing them all that I’ve got a silence and this is not Cazoo that I know 2022 about a car fantastic service at this time. Highly disappointed.
January 10, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
Messaged to enquire
Messaged to enquire, I got an email saying someone would be back in touch, still waiting!!!!
April 13, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 Sometimes delays happen due to busy times in the Dealership, but we recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like, you can also email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll log your complaint and follow up to ensure your message gets through. 🙏
Thanks for letting us know, and good luck with your search! 🚗
1st time using Cazoo so far so good I…
1st time using Cazoo so far so good I think it’s better than other online car dealers
April 11, 2026
Unprompted review
Reply from Cazoo UK
Great to hear your first experience has been positive 😊 We’re really glad you’re finding it easy to use and that it compares well with other online car dealers 🚗
Great selection of cars
Great selection of cars, easy to find what I was looking for. Fab app.
April 11, 2026
Unprompted review
Reply from Cazoo UK
Amazing to hear the site was easy to use! 😊 We’re always working to make things even better, so your feedback means a lot.
Very easy to navigate
Very easy to navigate, fingers crossed we’ve found our new car!
April 7, 2026
Unprompted review
Reply from Cazoo UK
Yay! Simple and easy is the goal, so it’s awesome to hear your feedback. Thanks for letting us know! 🙌
I requested more information on 3 cars
I requested more information on 3 cars, as yet no reply. Whats the point
April 5, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
I had no reply to my question regarding…
I had no reply to my question regarding the vehicle I was interested in also the I phoned the dealer and got a very rude response and a promise of a phone call back within half an hour as they where with a customer over a day later and still no call back.
April 7, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear about your experience – that’s not what we want for anyone using Cazoo 😔 We understand how frustrating it is not to receive a response, especially after following up.
We’d recommend trying to contact the dealer again, but if you’re still having issues, please contact our support team at consumer.support@cazoo.co.uk
with the details and we’ll be happy to look into this further.
Buyer Beware Motor Barn Commercial, Bradford BD4
Had a very bad experience with the dealership below, on Cazoo.
Motor Barn Commercial Ltd
Unit m recta mills, Factory street, Bradford, BD4 9NW
Purchased vehicle with new 12 month MOT 2 months ago. Low mileage, 100 point check and 3 month warranty etc
Sump rotted out, chassis nearly rusted through, door doesn't fit properly so leaks in the rain, completely unsafe to drive on the road.
I am still waiting for V5, the vehicle to be collected and my money to be refunded! I can't even SORN vehicle to get road tax back as still trying to get V5.
Abbas talks a good game but appears incapable of following through on any promise! 1 star was for the delivery, it arrived.
February 6, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
The site and the search engine was…
The site and the search engine was great.
April 7, 2026
Unprompted review
Reply from Cazoo UK
Great to hear you enjoyed the site and search experience! 😊 We’re all about making things simple and effective, so this is lovely to hear. Thanks for sharing 🚗🙌
Fine by me no problems so far !!!
April 5, 2026
Unprompted review
Reply from Cazoo UK
Great to hear everything’s been smooth so far! 😊 Thanks for sharing your experience – we hope it continues just as positively 🚗🙌
We had a great experience from the…
We had a great experience from the dealer in Luton.
He went out of his way to help us.
March 10, 2026
Unprompted review
Reply from Cazoo UK
That’s great to hear! 😊 We’re so glad you had a positive experience with the dealer and that they went the extra mile to help. Thanks for sharing! 🚗🙌
I purchased a vehicle from Car Galaxy
I purchased a vehicle from Car Galaxy, and at the time of sale, I was provided with a 3-month warranty for peace of mind.
However, within just one month of purchasing the car, the engine developed a serious fault and ultimately failed. Given that the issue occurred well within the warranty period, I contacted the dealership to request repairs or support as per the agreement.
Unfortunately, my experience after reporting the issue was extremely disappointing. The seller refused to take responsibility for the repair despite the valid warranty. Communication quickly broke down, and I was met with rude and unprofessional behaviour. Eventually, my calls were blocked, leaving me completely unable to resolve the issue directly with the business.
This situation has caused significant inconvenience, stress, and unexpected financial burden, as I am now left with a faulty vehicle and no support from the dealer.
Overall, this has been a very negative experience. I would strongly advise others to exercise caution when dealing with this business, particularly regarding warranty promises and after-sales support.
March 30, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
the information was helpful.
April 1, 2026
Unprompted review
Reply from Cazoo UK
Great to hear the information was helpful! 😊 We’re all about making things clear and useful, so thanks for letting us know 🚗🙌
2014 MG3 1.5 Manual
Hi,
Thank you for the opportunity to provide feedback.
I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the car was easy and helpful, and I’m satisfied with the process.
However, I was disappointed to find that the car did not come with a spare tyre or the essential tools, including the jack, which I believe should have been included. This was not made clear at the time of purchase.
Aside from that issue, everything else was good.
Kind regards,
March 31, 2026
Unprompted review
Reply from Cazoo UK
Thank you for taking the time to share your feedback 😊 We’re really glad to hear the search and viewing process was easy and that you had a positive overall experience.
We’re sorry to hear about the issue with the spare tyre and tools not being made clear at the time of purchase 😔
If you’d like to log a complaint or have this looked into further, please feel free to contact us at consumer.support@cazoo.co.uk and we’ll be happy to help.
Thanks again for choosing Cazoo and for sharing your experience 🚗🙌
tried to ask for details on a car I…
tried to ask for details on a car I wanted to buy got no reply from dealer at all
March 31, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
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