Christian Brothers Automotive Reviews 65

I took my wife's SUV in for a diagnosis and repair of engine failure. As is turns out, it needed a battery which they quoted at $300. This is quite excessive for a $120 item. In addition, they charged $176 for the diagnostics and would not credit that amount toward any repairs that they recommended which totaled $2,500. Crazy. They will not perform the work and I will not be returning.

I would not recommend. Seem like nice people but the estimate I was given to simply get a state inspection was Very overinflated. If you do decide to take your chances, I would recommend getting a second opinion before getting out the checkbook.

Staff was friendly. Shop was impeccably clean inside and out. Free shuttle service. Free visual vehicle inspection. I am not in the target market that values such things at the expense of a $1412 estimate for an oil change and replacement of a Blower Motor ($93 part at O’Reilly) that a mechanic elsewhere replaced in less than 30 minutes while I waited. Service manager flat out lied and said that there was no way I could purchase the part anywhere close to $100, blathering on about prices on the internet…. When I booked the appointment I told them the blower motor had stopped working and then it sent out smoke. To their credit, The $100 diagnostic charge was reversed and I received a colorful plastic keychain containing a coupon for $5 off my next service. I saved well over $1000 NOT having the work done at Christian Brothers Automotive.

Truly disappointing experience…Christian Brothers’ work on my car was completed improperly and caused significant damage to my vehicle, resulting in their insurance company totaling it afterward. Unfortunately, Christian Brothers has refused to refund the charges for their work and has fought the insurance process every step of the way. Though the value of the vehicle was ultimately paid by Christian Brothers’ insurance company following the insurance company’s investigation, their policy only covers damages. Actual charges for the work are not covered by their insurance policy, so the customer is left to rely on the company to do the right thing and refund charges for improperly-completed work. Unfortunately, Christian Brothers has refused to refund their charges for the work that damaged my car beyond repair.

I do believe that the damages were originally an honest mistake, but the dishonesty that has followed the mistake has been truly disappointing. Christian Brothers advertises a warranty on their work and even goes as far as claiming to be a faith-based company with a particular commitment to “ethical and excellent automotive repair services” based on living out their religious beliefs. Unfortunately, I cannot verify any substance or sincerity to these claims based on my experience. Christian Brothers’ behavior has been a total let-down, particularly given the lofty claims they make about their commitment to ethics and excellence. I will be taking my future business elsewhere.