Craig Baker Driver Training (Nationwide HGV & PCV Training) Reviews 172

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and extensive knowledge, highlighting their ability to explain complex information clearly and adapt to individual learning needs. Many people found the instructors to be supportive and encouraging, which significantly boosted their confidence and contributed to successful outcomes. The overall user experience is frequently described as excellent, with many appreciating the smooth and well-organized process from start to finish. However, some customers also noted issues with the company's service and organization. A few reviewers mentioned experiencing poor communication, unexpected changes to schedules or vehicles, and a lack of transparency regarding test wait times. There were also occasional complaints about the condition of some training vehicles and a perceived lack of care for the quality of service, with some feeling that the company was primarily focused on maximizing bookings rather than ensuring a consistently high standard for every customer.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the instructors for being... See more

Instructions

Clients share positive opinions on instructions, highlighting the helpfulness and knowledge of the... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the professional, well-organized,... See more

User experience

Customers had positive experiences with user experience. Many reviewers praised the clear, calm, and patient... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the helpfulness, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I passed my CE today in Standish. I can't recommend Craig Baker and his team enough. Everyone who I have come across in the Standish branch has been exceptional, incredibly experienced, frien... See more

Company replied

Rated 5 out of 5 stars

I hadn't had much time driving on the road since Covid. Beginning my class 2 HGV lessons with Craig Baker Training, their patient and experienced instructors taught me everything I needed to know to p... See more

Company replied

Rated 5 out of 5 stars

I just wanted to send a big thank you to Marcus for being such an outstanding instructor during my Category C+E training with Craig Baker. Your professionalism and incredible patience made the whol... See more

Company replied

Rated 5 out of 5 stars

Have just passed my class 2 licence with Craig Baker driver training. My instructor Marcus was more than helpful and full of knowledge which really helped during my 3 day intensive course and his conf... See more

Company replied


Company details

  1. Trucking School
  2. Drivers License Training School
  3. Learner Driver Training Area
  4. Vocational School

Written by the company

At Craig Baker Driver Training, we specialise in nationwide HGV and LGV training courses, offering comprehensive instruction for aspiring drivers at all levels. From car lessons to advanced certifications such as HGV Class 2 (Cat C), HGV Class 1 (Cat CE), and CPC Module 4, our expert trainers are dedicated to providing the highest quality education and support. With the current demand for HGV drivers soaring and over 80,000 vacancies across the UK, there has never been a better time to embark on a career in this field. Our courses are designed to equip you with the skills and confidence needed to succeed, with the potential to earn up to £50,000 annually. We operate out of several convenient locations, including Wigan, Chorley, Accrington, Sheffield, Coventry, Lichfield, Milton Keynes, and London ensuring accessible training no matter where you are. Our direct access courses make it easy to achieve your driving goals swiftly and efficiently. Join the many successful drivers who have trained with us and start your journey towards a rewarding and lucrative career with Craig Baker Driver Training. With our experienced instructors and state-of-the-art facilities, we are committed to your success on the road.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 58% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Craig baker driving

I had Gary as my instructor through my class 2 driving training and he was brilliant, helped me through the ropes of learning how to drive such a big vehicle kept his patience while teaching me, and overall made my experience massively easier and less stressful than what I first imagined it would be. He guided me every step of the way up to my test date which I sailed through first time, cheers Garry top bloke and trainer

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Craig…

I had a fantastic experience with Craig Baker Training! The instructors Richard were patient, professional, and really knew how to build my confidence behind the wheel. Everything was explained clearly, and they made sure I was fully prepared for the test.

I’m really happy to say I’ve now passed my Class 1 lorry driving test, and I couldn’t have done it without their support. Highly recommend them to anyone looking to get their licence!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I recently completed my Category CE 👌💪

I recently completed my Category CE training with Craig Baker Driving School and passed my driving test today. Overall, it was a very pleasant experience and everything progressed smoothly from start to finish.

My instructor, Garry, was absolutely brilliant. He is a knowledgeable professional and an exceptional mentor. His teaching style made both the theory and practical aspects of CE driving easy to understand, and I was able to learn very quickly. Garry remained calm, clear, and supportive throughout the training, and his experience really showed. I felt well prepared for the test, and the whole process moved efficiently with nothing to complain about on the training side.

The only area that could be improved is the office/customer service side. More flexibility and clearer communication would make the experience even better. It would be helpful if the full course process and steps were explained from the beginning, or if a structured email/draft was sent outlining exactly what the client needs to do at each stage. This would avoid confusion and help clients understand the journey more clearly.

Aside from that, everything else was excellent. I’ve now passed my CE and still have my CPC to complete, and overall I’m very satisfied with the training and support provided. Highly recommended. 👌👌

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Passed First Time ⭐️⭐️⭐️⭐️⭐️

I had a great experience with Craig Baker Driver Training. The course was well-organised, informative, and really helped build my confidence on the road.

My instructor, Garry, was excellent—very knowledgeable, patient, and explained everything clearly. He made the whole process feel relaxed and easy to understand, which really helped me improve quickly.

Highly recommend Craig Baker Driver Training to anyone looking for quality instruction and a supportive learning environment!

Passed first time 🤪

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

Sheffield depot training

I did my training at the Sheffield depot and test was at steeton, training was great especially with Garry. He’s a very helpful and supportive instructor and got me passed. I’ve learnt a lot from him.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Just passed my cat2 licence

Just passed my class 2 licence with Craig Baker Training, specifically Gary my instructor in Sheffield... He was really helpful, great training throughout, great communication and really helpful... My test was in an area we hadn't trained in, we went early and did few circuits before the test to get an insight into the roads which really helped. Would recommend 100%

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

I recently passed my Class 1 licence…

I recently passed my Class 1 licence with Craig Baker and had a really positive experience from start to finish.

The training was well organised and helped build my confidence quickly. A big thank you to Gemma, Paul, and Chris for the lessons — all were patient, knowledgeable, and explained everything clearly.

Special mention to Chris as well for the CPC training, which was delivered in an engaging and easy-to-understand way.

Overall, I’d highly recommend Craig Baker to anyone looking to get their Class 1 licence.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Gary made me feel very welcome on my…

Gary made me feel very welcome on my first day on monday and guided me through everything i needed in order to be prepared for my test and pleased to say passed 1st time on both 3a 3b test so would highly recomend them thank you for everything lets get rolling

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Any new drivers that have passed their…

Any new drivers that have passed their Theory, Hazard Perception & CPC Module 4 tests, Craig Baker Driver Training is the HGV driving school you need to be taught by.

They have trainers that have a combination of years and years of experience and a directional, informative approach that prepares you to pass your Module 3A & Module 3B tests.

My trainers were Richard & Ray from the Coventry depot. Each trainer has their own style of teaching. It is important that you listen to their instructions and put their teachings to practice & you should do well.

Most of my training was from Richard and Ray was able to teach me too.

I passed my Module 3A test & Module 3B test first time & I am officially a qualified and fully licensed Class 1, Heavy Goods Vehicle Driver.

Thank you Craig Baker Driver Training. Thank you Richard. Thank you Ray. Thank you DVSA.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Massive thank you to Craig Baker Driver Training. Gary was a fantastic instructor, ensuring a smooth and efficient way for me to get my HGV. Very friendly and helpful throughout.
Cheers

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Test


From start to finish, the whole experience was professional, well organised and stress-free. The training was structured perfectly and really prepared me for both the theory and practical elements of the test.

A massive thank you to Richard – he is an excellent instructor. His teaching style is calm, clear and patient, and he explains everything in a way that’s easy to understand. He builds your confidence while also making sure you’re fully prepared and up to standard. His knowledge and experience really show, and he genuinely wants you to pass.

Highly recommended!!!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend this company

Would highly recommend this company. I chose to to do my class 2 here.The instructors are all friendly and knowledgeable and made me feel confident in my driving ability. They were happy to answer any of my questions. I am now a fully qualified class 2 driver and I can’t wait to get on the road

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I can’t recommend Craig Baker Driver Training highly enough for Class 1 (C+E) training at the Coventry Training Centre. Richard was an excellent instructor — calm, patient, and extremely knowledgeable, always explaining everything clearly and adapting the training to suit my learning needs. His guidance really helped build my confidence with reversing, coupling/uncoupling, and road driving, and I felt fully prepared for my test.
A huge thank you as well to Stacey, who took my many calls and always made me feel at ease — her support and reassurance made the whole process so much less stressful. Outstanding training and support from start to finish — highly recommended.

January 15, 2026
Unprompted review
Rated 4 out of 5 stars

Great instructors

Passed my car to class 1 and CPC Mod 4 with Craig Baker at the Sheffield depot. All 3 instructors (Andy, John and Sab) are absolutely fantastic, had the pleasure of being taught by all 3 over the 3 days I was there. The instructors alone deserve 5 stars but due to the office staff they have lost a star.

On the week before my training was due to start my start times we’re constantly getting changed right up until the Friday before I was meant to start training (the following Monday). The office staff informed me that the T&C’s do require flexibility which is understandable but when you’re using annual leave and you have to give notice on annual leave it’s not ideal, also the fact that flexibility might mean your times change by an hour not 6 hours or even a full day!

If you like things set in stone I wouldn’t recommend Craig Baker, however, if you want to be taught by 3 VERY GOOD instructors who have very good knowledge and are patient and can have a good laugh with you then I’d fully recommend the 3 lads at Sheffield.

December 27, 2025
Unprompted review

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