CBD Bud Shop Reviews 225

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

First time using them and so glad I tried. I think I’ve purchase cbd bud from every online UK store and apart from one other it’s all been poor quality or just OK. But I’ve been pleasantly surprise... See more

Rated 5 out of 5 stars

This place has the absolute best of the best Type 3 available in the UK to date. I've tried CBD from four different dispenseries before, and this place is miles ahead; exquisite products, and so far... See more

Company replied

Rated 5 out of 5 stars

Absolutely phenomenal quality. I have only ordered twice so far, but the quality was so good, i didnt leave much time between ordering a new batch at all. I think i will be staying with these guys, be... See more

Company replied

Rated 5 out of 5 stars

I tested 5 different strains and I was genuinely impressed. The flavour is amazing, the taste is clean and smooth, and the scent is on point. Each one had its own character, but the quality was c... See more

Company replied

Company details

  1. Hobby Store

Written by the company

Fast delivery form the UK's original CBD bud shop since 2018. Premium hemp tea flower, natural CBD products and cannabinoid extracts from established, certified, UK legal European sources. Organically cultivated and UK lab tested, with 24 hour Tracked postage free. Premium UK CBD hemp flower and CBD flowers, extracts, dabs, shatters, CBD hash, and more. Gummies and other edibles, CBD Oils, capsules and drinks!


Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

5-star
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1-star

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Rated 5 out of 5 stars

10/10 speedy delivery close to perfect quality

10/10 speedy delivery got it the next day
Quality was close to perfect I say this because I got a few stalks but nothing to bad prices are just right I tried like 5 different flavours an the gorilla glue was good and the zkittlez was good #11377

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Products and Customer Service

Have been using the company since April 2019. The products have always been top quality.
Very quick postage. Fantastic Customer Service. I wouldn’t buy from any other company. I have trust in the Company and they are always really helpful.

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great company

Top company used them a good few times. Products are always top quality and the pricing is great. Wouldn't hesitate to use them again

October 22, 2022
Unprompted review
Rated 1 out of 5 stars

Placed an Order on August 8th and…

Placed an Order on August 8th and according to there website if you order before 2pm it’s Shipped the Same Day, got an Email Notification saying the Order was placed then No notification since, so contacted them Yesterday and they told me it should have been with me either Yesterday or Today but that was a Lie because I just got a notification that it had just been posted today although was charged for 1-2 day delivery, here’s 4 days later and still haven’t gotten product, so if you don’t want to be scammed avoid this company as they lie through their teeth to there customers, that’s some customer service that, absolutely pathetic and will be warning people to avoid this company!!!!!

August 12, 2022
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Daz,

I’m very sorry you feel that way, I understand you are frustrated but please remain calm there is really no need for trying to damage the reputation of our business, accusing us of scamming you and lying about our shipping costs.

Any reasonable person reading this will understand that delays can happen all the time with online orders from any website due to a number of reasons, please be mindful of the fact we are a small team and we work hard to provide a first class service for each and everyone of our customers.

You were not charged anything for shipping, we offer Free Shipping on all orders over £20 and then we pay those shipping costs ourselves in order to save our customers money. We also charge a discounted rate of only £1.99 for all order of any value below £20, and the service we pay for is ‘first class royal mail signed for post’ which aims for delivery within 1-3 working days. Here is your royal mail tracking number WD673333819GB.

I’m very sorry again that we were unable to ship the order immediately and I hope you enjoy your order of 10g Skywalker OG Hemp hash once it does arrive.

I’d really appreciate if you could remove or edit this review once your order arrive as I’m sure you will agree that one star as well calling us liars is very harsh and unnecessary.

Rated 1 out of 5 stars

Liers

I want my free samples you promised twice have a screenshot it's your promise. Shove your free samples. They phoned and gave abuse yesterday. I'm not going to leave any stars. You lied twice to me. and I hate liers.

May 12, 2022
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi James, this is getting silly now. We’ve already spoke on the phone about this and we are waiting for our new hash to arrive with us and as I previously explained your order was already shipped when I tried to arrange the samples. I offered the samples as a goodwill gesture, you are not entitled to them, they were offered for free because I enjoyed speaking with you on the phone and its nice to be nice. Now I regret ever mentioning anything about samples as you wont stop harrassing me and my partner and leaving us nasty threatening voice notes which we have saved and ready to send to trustpilot. Your constant abuse over not yet receiving free samples shows our customers a lot more about you as a person then it does about us. We look after our customers.

Rated 2 out of 5 stars

Tasteless Buds, Weak Effect

Ordered 28g of OG Kush and I also got some free bud.
Unfortunately, the bud is tasteless and flavourless, very dry and it's not up to my expectations.

The high this gives off is not very strong compared to some of the buds they sell in CBD Flower Shop. To be able to smell the buds, you have stick them to your nose to get even a somewhat of a whiff.

I'm not happy with my experience at all, customer service was fine and so was the delivery. £130 is way too much to spend on CBD Flower that isn't good quality at all, you might as well be throwing money down the drain.

At the end of the day, CBD isn't everyone's cup of tea, after this experience I'm thinking of switching back to THC infused bud.

Due to this, I would like to receive a refund.

April 9, 2022
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Mia,

Thank you for your order and thank you for your review, OG Kush is one of our most popular CBD strains due to its beautifully iconic old school smell and taste, we’re sorry to hear that this strain was not to your particular taste. Everyone has their own personal preference and I guess this is not the right strain for you, we have a wide range of other strains which smell and taste very different to our OG Kush so maybe one of these will be a better option for you if you decide to shop with us again in future.

Our personal favourite right now is Wedding Cake!

Thanks again for your feedback :)
CBD Bud Shop



Rated 5 out of 5 stars

Absolutely AMAZING service and…

Absolutely AMAZING service and brilliant product . If I could give 100 stars I would!

I had a problem with payment NOT due to the shop whatsoever and they were absolutely amazing at dealing with it.

Their customer service is brilliant, so friendly and they are responsive which is brilliant.

And the products are completely amazing and just as described .
If any doubts then don’t hesitate , best Cbd shop around in my opinion. I can’t fault them

March 10, 2022
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Charmaine, thank you so much for the review. It was our pleasure to help you and resolve the payment issue and we are very grateful for your support! If you need us in future we are only a call or an email away. Enjoy your weekend! Will @ CBDBudShop

Rated 5 out of 5 stars

Amazing customer support

Firstly I would like to say, if you ever have any issues or cannot get through to them through email to use the phone number provided. The customer support I received was outstanding. I unfortunately was too quick to judge when I had not received my initial order and had not received a response back from my emails and left a negative review.

Turns out this is a small business, family run. Just give them some time they do get back to you. The product I tried was the D8 gummies, unfortunately I had issues with the first ones I received. William was so quick to resolve this issue and even spoke with the supplier and let me know of their response which I really appreciated.

Even though I didn't get on with their D8 gummies it's nice to know that they work for others. Personally I will be sticking to my D8 cartridges along with the CBD paste I use to assist in managing my chronic pain. However I will certainly be keeping an eye on the CBD Bud Shop website and Instagram in case they release any new products I'd like to try.

Thank you William for doing all you could to make sure I received my order.

January 30, 2022
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Rebecca, thank you so much for your review. We really appreciate you trying our products out recently. I’m glad to hear that you have also found another alternative to help you manage your chronic pains. If you ever need anything from us in future do not hesitate to reach out again.
Enjoy your weekend! Will @ CBDBudShop

Rated 5 out of 5 stars

Received my package today!

So I received the Delta 8 Gummies today. Was skeptical because I ordered ‘Runtz’ Gummies from Herbalisttea and did not feel a thing, not even relaxed.

So, I took x2 Gummies (20MG) and honestly after 45 mins - 1 hour, I instantly started feeling a buzz in mind and body. I felt elevated, euphoric and no anxiety or paranoia what so ever. It lasted couple hours and by the end of the day- I felt so relaxed and ready for bed ^_^ Will be reviewing the Delta 8 Oil too! Thank you CBDBUDSHOP <3

December 24, 2021
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Selene, thank you for your amazing feedback. Please let us know if we can help with anything in future!

Rated 5 out of 5 stars

Broken bones

Recently, I suffered a severely fractured arm & elbow; it required 6 hours of surgery to repair the damage. As I soon as the exterior wound healed I began to use ‘CBD Freeze’ in its roll-on form.
The results were virtually instant; relieving the aching & pain caused by this traumatic event.
I’m now 12 weeks on from surgery and continuing to use ‘CBD Freeze’. It helps me actively engage in rigorous physiotherapy, truly aiding my recovery.

October 23, 2021
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Lesley, thank you so much for your review! I’m really sorry to hear about your injury and it’s amazing to see how our CBD Freeze has been helping you after your surgery. Thanks again for sharing this with us! Will @ CBDBudShop

Rated 5 out of 5 stars

Excellent service, excellent products.

Honestly, I can't say enough good things about these guys. Not only are the products they sell well sourced and great quality, they're also dispatched incredibly quickly, and their customer service is far above and beyond others in the same market. Definitely can't recommend cbdbudshop enough!

October 2, 2021
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Chris, thank you so much for your review. It is our pleasure to serve you and we are always a call or an email away if you need any help. Will @ CBDBudShop

Rated 5 out of 5 stars

Great service and a fantastic product

Fantastic, arrived on time and legit. A great way to cut down on the THC consumption.
Would definitely buy again and recommend to others.

August 24, 2021
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Aide, thank you so much for your review. We love to see our customers happy and it’s great to hear how our products are helping to reduce your THC consumption. Thank you for sharing this with us and our community. Will @ CBDBudShop

Rated 1 out of 5 stars

Very unhappy

Ordered and paid for an order 30/4/21 £29.99 for the order and £10 for delivery as Jersey is classed as overseas. I received an email on the 4/5/21 saying my order had been shipped. I sent emails on the 10/5/21 and on the 12/5/21 as I had not received it and received no reply to either email.
After sending an email threatening to take the matter further I received an email on the 17/5/21 apologizing that I had not received my order telling me it had been sent with Royal Mail signed for post and blamed COVID and Brexit for delays and stated there will be no more deliveries internationally until things change.
The email very kindly stated that as the situation was unacceptable by their usual standards a full refund of my shipping cost and a 50% refund of the order cost would be credited back to my payment method and that my order should arrive by the end of May.
That sounds great customer service but I have never received any refund of any amount on my credit card and have still not received my order.
I have had to wait until today to check my credit card paper statement and there is no record of any refund of any amount whatsoever from this company.
I have paid £39.99 for a product I have never received and intend to take this matter further and would advise anyone else to think carefully as to who they deal with, there are plenty of companies out there who will probably deal with things in a better way.
I have waited until today to post an update as to my review.
First things first, the email I sent on the 12/6/21 stated that if I did not receive a reply by the 17/6/21 I would take the matter further.
Contrary to the reply to my review, I received no reply whatsoever from cbdbudshop.co.Uk. on the 12/6/21
I spoke with my card provider yesterday and they confirmed no refund whatsoever had been refunded from cbdbudshop.co.uk at any time to my account, so still £39.99 paid out, no order received and no refund.
As said in the reply to my review, I phoned the telephone number provided just after 5pm yesterday and guess what? No reply 24 hours later.
From reading cbdbudshop.co.uk’s speedy reply to previous negative reviews, pointing out where reviewers were wrong or in fact were leaving false reviews, I look forward to their response to this update
*Update to the above and to CBD bud shops reply*
I see your previous reply was removed and your previous reply stating the quickest way to resolve issues is to phone you has been replaced with advice to check my emails, which I always have done throughout this whole shambles of a process.
The last part of my review stated I had phoned you ( the 8th of July) and 24 hours later had received no reply, contrary to what you had said would happen. The only reply I received was an email on the 10th, stating you would have phoned me back 24 hours later on the Saturday, which in my understanding of time was 48 hours later not 24.
I have today received the statement from my card company which shows a refund from your company had been received on the 10/7/21.
You have stated from the beginning that I have left false
information throughout my review so please explain which parts are false?
The facts as I am concerned are as follows,
I never received any order whatsoever.
I never received any partial refund as you first stated
I never received any remaining refund after that as you stated you had made
I followed your advice in your first response to PHONE you, which I did and received no call back to the message I left on your answer phone
It took until the 10th of July to receive my refund and then you state it was a technical issue but insistI am leaving false reviews.
I have written nothing but the truth as regards my experience of dealing with cbdbudshop.co.uk and it’s a pity that the business being reviewed is apparently able to remove previous replies to the customer reviews, which actually does not show a full picture of what has occurred during the process.
* My Final word on the matter*
Strange that you flagged the review to trustpilot to investigate this as a malicious review and yet here it still is on their website. I stand by my review as being an honest reflection of my experience with your company.

June 30, 2021
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Julie, we really appreciate the feedback. Please be sure to check your spam/ junk mail in future as we would have been able to resolve this issue a lot faster for you had we heard back from you sooner via email.

We understand that it can be frustrating in situations like these although the false information in your review above can be very misleading to our new and existing customers alike and therefore we would greatly appreciate if you could remove the review otherwise edit it to acknowledge that we were not responsible for this technical error in your case and that we have now resolved the issue.

It is evident from our hundreds of other 5 star reviews that great customer service is our highest priority, served up alongside top quality CBD products.

Hi Again Julie,

Please stop editing this review with more false information.

I don’t know what you want from us and I don’t know how we can help you any further now that your refund has been processed.
We accept that it should have been processed sooner, through no fault of our own since our payment provider was unable to process it after our initial request a few months ago, and we have sincerely apologised for the delay multiple times now.

We understand it must have been frustrating but now you are lying to all of our potential customers about how it was handled, if you had have emailed us to say that you were still waiting for your refund we could have investigated it there and then, instead you waited a relatively long time, assumed that we never sent your refund, and then left this review without a phone call or email prior to give us a chance to find out what had happened with your refund.

Also, I did return your call within 24 hours as promised after you attempted to call me late in the evening on a weekend well outside of working hours, and you didn’t answer, and I did reply to the email which you claim otherwise, and you didn’t answer, eventually I came to realise that you have stopped replying to our emails all together and instead you just update this review to contact us.

It’s a shame that trustpilot allow these sort of malicious reviews, at this stage we do not know what more we can do or could have done differently.

For anyone else reading this, please understand that we truly appreciate all of our customers and we aim to look after each and every one of you as if you are a part of our own family.

We will hold our hands up and admit that occasionally technical errors can occur or even delays with postage are entirely possible seeing as our business is based online, however as demonstrated from the rest of our trustpilot reviews, we will always go that extra mile to resolve such issues and we are proud to say that no customer of ours has ever lost out on a single penny even if it is at our own expense, because we do care about your experience.

I’m sorry that our service wasn’t good enough for you on this occasion Julie but you have been far from honest in your review for reasons uknown and it’s upsetting that anyone would go to these lengths in attempt to damage the good reputation of our business.

Rated 5 out of 5 stars

great product

i retract my reviw as ive been taking pure cbd isolate and had not factored that in to the equasion.
i apologise most sincearly and highly recomend this company and tgere produts.
once again i apollogise, i ment no malice or harm, please forgive my error.

June 7, 2021
Unprompted review
Rated 4 out of 5 stars

Would order from again

First order sadly did not arrive and after being sceptical about the legitimacy of this business, I was worried I'd be scammed...but fortunately this is not the case.

The seller has kindly sent a replacement next day delivery!! Top class service!!

Would order from again and recommend to others.

June 3, 2021
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Daniel, thank you for your review.

I can confirm that your order recieved on 24th May around 10am has been shipped on that same day with Royal Mail 1st class signed for post.

Unfortunately royal mail are taking a little longer than usual to deliver your order right now due to the ongoing COVID 19 pandemic and the impact that is has had on their day to day operations.

I understand that It can be frustrating waiting for post that is delayed, if you can please take a moment though to understand that I pay for all of our customers postage and have not once took a penny off any UK customers for 1st class post, as it my mission to make CBD accessible and affordable to those who need it most. I have processed and paid for the postage on your order as fast as possible on this occasion. (posted within 3 hours of receiving the order) Depsite this, these delays can still happen and it is honestly beyond my control.

Reviews like yours can be potentially and wrongfully damaging to my business reputation that I have worked hard to build up over the years and I would greatly appreciate if you would consider editing or removing the review from our page.

Many Thanks,
William

Rated 1 out of 5 stars

Not a good service. Avoid

Not a good service. Wouldn't recommend. Bought cbd shake and amnesia hash. Cbd shake was the worst I ever had. Only leaves. Terrible. Maybe they smoke leaves only but for me it's just horrible I wouldn't spend money on this if I knew. Cbd hash looked good but it's not doing anything. Low quality. Wouldn't recommend. And when contacted customer service never received any reply. Avoid.
Edit : I see that cbdbudshop replied saying that the specific shake that I ordered is described on their site as loose hemp leaves. However on their page it actually says : loose leaf, smaller buds & bud dust as well as stem that fall to the bottom of our industrial bags.
There was no smaller buds or bud dust. And what about no reply from the customer service? I can't see anything about it in their response. Because they know its true.
And after their priding themselves how good is their service...
I will let you decide what to think about it. All I'm saying is that all these sites who trying to make money on their customers and then playing a little game with words need to stop! I was a victim to those pages many times!
I'm not saying all from them is bad but these cbd online stores need to treat their customers fairly.

May 28, 2021
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Tom, thank you for your review. We're sorry to hear that our shake product did not meet your expectations, the specific shake that you ordered is described on our site as loose hemp leaves and the accompanying product image does clearly show the product to be Hemp leaves which is why it is priced considerably lower than other CBD shake and products that we often have available, please take care and time to read the product descriptions and inspect the images we have listed of the product before purchasing to avoid disappointment on arrival.

For all of our loyal customer base and potential new customers reading this, we pride ourselves on our honesty and our high quality, affordable CBD products, this is evident from our 5 star Trust pilot rating.

We really appreciate all of the support from you and most of you will know that we work very hard to look after each and everyone of you as customers to ensure you receive a first class service alongside top quality products. This negative review does not accurately reflect the service we provide.

There is a good reason that this review essentially our only negative review, and that reason is that we genuinely care about our customer experience and do all that we can to support them where we can.

Tom, regarding your email enquiry, we recieved your enquiry on May 4th 2021 @ 12:25pm and we responded @ 12:54pm with your tracking details. We can see that you did recieve our response as you then replied to our email in the same thread @ 9:13pm on 5th May with your feedback.

Rated 5 out of 5 stars

One of the best about at the moment!

I ordered from the Cbd flower shop not too long ago, amazing buds which are the most reasonably priced around! They arrive in pots not bags which is a bonus! Smells amazing and quick delivery! Will be ordering again!:)

May 11, 2021
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Thank you for your review it is greatly appreciated. Will @ CBDBudShop

Rated 5 out of 5 stars

Plain and simple came very fast

Plain and simple came very fast. Is legit. And for anyone trying to cut down there THC consumption. This is the stuff. I recommend pineapple crush

January 26, 2021
Unprompted review
CBD Bud Shop logo

Reply from CBD Bud Shop

Hi Alfie, thank you so much for your review it is much appreciated. Will @ CBDBudShop

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