No confirmation email for order. The items went missing. Email response slow. Original order date to writing this review is over 14 days. I have no replacement or refund yet. Of course things go wrong... See more
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See what reviewers are saying
Really good company. Never had an issue with edible products. When I had vapes delivered that didn't work they immediately dispatched replacements. Wide range of edible CBD products if a high quality.... See more
A conformation e mail would be nice. Product was spot on and got delivered within the 3-5 working days.
I recently ordered a small bottle of CBD extract 250MG -Canndid. This was a little slow in despatch due to an issue at the CBD Village in arriving, but on this account CBD Village threw in an extra bo... See more
Company details
Written by the company
We sell the best quality CBD Products in the UK. Shop from a wide range of CBD Vapes, CBD Edibles, CBD Drinks and CBD Oils.
Contact info
Poko Group Ltd, 27 Old Gloucester St, WC1N 3AX, London, United Kingdom
- +44 800 808 5257
- contact@cbdvillage.co.uk
- cbdvillage.co.uk
Reply from CBD Village
Thank you for the review!
Better customer support.
Better customer support.
Instead of calling people liars
Still not got my parcel
Royal mail have had a complaint too
February 7, 2023
Reply from CBD Village
Hi,
Since you choose not to respond to emails, we cant help you any further. If you want any assistance, then respond to the emails.
Regards
Leonard
Fantastic informed me threw out the…
Fantastic informed me threw out the processes fast delivery helped me with fibromyalgia and other pains
February 6, 2023
Reply from CBD Village
Thank you for the review :)
Great Service
Fast delivery, website easy to navigate and good value for money. Slight discrepancy with order quickly resolved. Would definitely order again. Recommended!
February 1, 2023
Reply from CBD Village
Thank you for the review :)
Fast delivery and i love the flavours…
Fast delivery and i love the flavours of the vape and good value for money 👍👍
February 1, 2023
Reply from CBD Village
Thank you for the review :)
Would Recommend
I ordered some tea from CBD village and firstly the tea arrived promptly, it was a good price, the company kept me informed of delivery information and it tastes great 😋. They also included a free pack of infused ground coffee which tastes great too. All in all would definitely recommend 🙂👍
January 23, 2023
Reply from CBD Village
Thank you very much for the review.
Regards,
Leonard
Don't worry, honest and reliable firm
I was a bit worried, about ordering from a new company, but the reviews were solid, so gave them a try. Good products, they get back to you fast. There was an issue on one order and they fixed it very fairly. They obviously value repeat business and building their brand.
January 12, 2023
Reply from CBD Village
Thank you very much for the review Paul , Glad i could sort the issue out!
Regards,
Leonard
Reply from CBD Village
Thank you very much for the review.
Regards,
Leonard
Reply from CBD Village
Thank you very much for the review.
Regards,
Leonard
Items arrived with some damage but one…
Items arrived with some damage but one email and they sorted it all with replacements 24hr later definitely will use cbd village again, products are 1st class 👍
December 16, 2022
Reply from CBD Village
Thank you for the review.
Top notch
Even with the postal strikes my delivery came on time and always great quality! Thanks again!
December 14, 2022
Reply from CBD Village
Thank you for the review ! :)
Unfortunately due to royal mail strikes…
Unfortunately due to royal mail strikes my parcel was lost and delayed and stuck at a post office sat there for over a week.
I emailed cbd village to discuss the fact I still hadn't received my order when it was ment to be 24 hour royal mail delivery ut it took almost 2 weeks to arrive.
Leonard is a great guy who not only went out of his way to find my parcel and get it delivered ASAP but kept me updated all the way.
I received my parcel Wednesday last week after a almost 2 week wait and today had a great email from Leonard stating that because of all the problems I have had and the waiting time problems that were even out of his control due to royal mail strikes he is sending me my full order again at no cost.
Very impressed with the level of helpfulness he has provided and very grateful for the surprising free full order which I will disclose was the purple dank cbd paste on the buy 1 get 1 free deal... I ordered 2x stardawg 1x granddaddy purple and 1x skywalker og which is a total of 8 1 gram cbd raw paste syringes he is sending out completely free of charge. Even though I had problems he has gone above and beyond to resolve the issue and also send out a completely free order. PS just like to add the response time to emails was very quick and I have no doubt I will be ordering from cbd Village again.
Thank you Leonard great guy and excellent customer service.
5 star service from you.
Kind regards.
Andy L
December 12, 2022
Unprompted review
Reply from CBD Village
Thank you for the review ! happy I could help you and I'm glad you loved the surprise. Stay safe and Have a good Christmas. :)
Good service
Received my order within 2 days, it was well packed. Happy with the service.
December 8, 2022
Unprompted review
Reply from CBD Village
Thank you for the feedback! :)
Excellent communication over a small…
Excellent communication over a small delivery issue, with fantastically swift resolution. Brilliant products are really good prices too. Would recommend the gummies and oil.
December 2, 2022
Reply from CBD Village
Thank you for the feedback! I apologise for the delivery issues.
Excellent customer service
Excellent customer service. Responsive and proactive. Cannot recommend more
December 2, 2022
Reply from CBD Village
Thank you for the review! :)
My first two products came quite…
My first two products came quite quickly, still waiting on the 3rd one. Overall service is satisfactory.
November 30, 2022
Reply from CBD Village
Hi,
We apologize for the Royal Mail delays. We are doing everything possible to keep our customers informed of the shipping issue. We do our best to improve everything we can; if you have any additional suggestions, please let us know; your feedback is extremely valuable to us.
Once again, thank you.
Leonard
A1 company ⭐️⭐️⭐️⭐️⭐️
I contacted company via email regarding an issue with my package, issue resolved promptly and favourably. A1 company 👍🏻👍🏻⭐️⭐️⭐️⭐️⭐️
November 19, 2022
Reply from CBD Village
Thank you for the feedback ! :)
Really efficient and helpful service
Really efficient and helpful service. Delivered earler than I expected. Thanks!
November 11, 2022
Reply from CBD Village
Thank you for the feedback ! :)
Great service
Great service, had an issue with the courier firm and it was sorted very quickly and vape arrived the next day. Will use again
November 14, 2022
Reply from CBD Village
Thank you for your patience and feedback! :)
Is this cbd or is it just vape juice ?
No reviews on cbd vape liquid 10000mg neither percentage of cbd inside Came leaked out of the box without no description of ingredients in quantity of the product ,so I have absolute no clue if it’s cbd or not .no promised gummies for an order over ect ..NEVER ORDER from Europe becouse you’ll pay aduanas at least 15 % + extra …I made an order of 128 payed 150 in euros + costs of uk to pick up the package which added up to 200 e .
It all comes down in agreement paper u agree to without reading in small letters .
Must be an acceptable site inside uk ,outside uk keep away from it .
Could have done same order inside Spain for 100 instead of 200 e
October 29, 2022
Reply from CBD Village
Hi Tomas, you can find the reviews of products online if required, these products are not owned by us, we are just resellers. If the product came leaked, you never made any attempt to contact us with any proof for compensation. Products get damaged sometimes during shipping, there’s nothing anyone can do about it, it happens naturally. Yes the product is a CBD product. It is clearly mentioned in the name of the product. These products are going through regulation in the UK.
Also it is clearly mentioned on the website delivery and shipping page that all orders placed outside the UK are liable for the custom charges which we do not pay for. It is the customers responsibility to read before placing order on any website online , not only ours. So giving us a 1 star for your mistake is not going to solve anything.
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