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Rated 1 out of 5 stars

Ordered from cbdwellness online on 29th September. Nothing arrived so tried tracking it via Shop app, only limited information available, dispatched (possibly) but nothing more. Emailed them. No resp... See more

Rated 1 out of 5 stars

Very poor, please listen to all the other reviews. I have tried to contact them regarding CBD tablets that are well past there best before date. Mail box is full so unable speak or leave a message, th... See more

Rated 1 out of 5 stars

Ordered 2 CBDFX CBD OIL TINCTURE 1000MG spending £80 in total. Both bottles ordered have a defect in that they do not open in the way they should (push down and twist) - can take a long time to... See more

Rated 2 out of 5 stars

I didn't see the reviews until after I ordered, waited a week for items to turn up and when they didn't arrive I emailed CBD Wellness Centre and got a short email apologizing and blaming the delay on... See more

Company details

  1. Vitamin and Supplements Store

Information provided by various external sources

Shop for CBD oils at CBD Wellness Centre UK. Quality products from around the world at the best prices in the UK.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

91 reviews

5-star
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Rated 5 out of 5 stars

First class service

Ordered my product the end of last week (thursday/Friday) and arrived Monday. Welcome and thank you email from Darren. Nice touch. Very easy and quick transaction. Definitely recommend for customer service. I'll be trying my product in the next couple of days 🤞

August 26, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered a week ago nothing since payed…

Ordered a week ago nothing since payed for 2-3 day delivery emailed 4 times nothing had my father email them to ask about delivery replied to him straight away still nothing back to me! Disgusting the amount of money I’ve spent to be scammed!!

June 15, 2020
Unprompted review
Rated 4 out of 5 stars

Finally sorted!

After leaving a review, Tom replied and now my order is on the way. Appreciate that it was sorted out.

May 19, 2020
Unprompted review
CBD Wellness Centre logo

Reply from CBD Wellness Centre

Hi Sofie, ive had a quick look and cannot see your email, can i please have an order number, If you could email it to tom@cbdwellnesscentre.co.uk


Regards
Tom

Rated 1 out of 5 stars

unhappy with customer service re: faulty item

cbd gummy bear product was sent to me and it was opened with the security seal broken.
i sent an email to say i was unhappy to consume something when the security seal was broken.
i was told i probably broke it when opening the lid, but thats not physically possible. i emailed back and asked for either a new product or a refund on the product as its not fit for consumption and i have been ignored twice. i hope that they will respond at least to this review to resolve the matter.

May 11, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered 2 items waited 2 weeks nothing.

Ordered 2 items waited 2 weeks nothing, rang to ask where items where said “ people have over ordered this product” and then refunded money but still taking orders for the same product??! Never again terrible customer service

May 5, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

4 e-mails wondering where my order is. Zero replies. Terrible customer service.
I have no ideia if my product is arriving at all or if it isn't. Was supposed to be a birthday gift for my brother.

BTW, the problem isn't how long it is taking. The problem is the lack of reply from your side. You've only replied now, after a review.

May 4, 2020
Unprompted review
CBD Wellness Centre logo

Reply from CBD Wellness Centre

HI, isabel,


We have checked the tracking that we have supplied to you and it is now in your country, sorry for the delay but please be aware you have order from the
UK to Portugal during a worldwide pandemic, this pandemic has caused delays to your item.. you can fully track your item from the tracking that has been provided,

Sorry for the inconvenience

Kind Regards
CBD Wellnesscentre Team

Rated 2 out of 5 stars

After my regular supplier ceased…

After my regular supplier ceased trading, it was time to find a new supplier for my CBD vape juice. Went onto google and found this sight. Had a look through their website...(looks professional, products look good, 2/3 day delivery! Brilliant!) Jumped onto trustpilet to have a look at reviews. Saw a few not so good ones, but overall, looked ok...ordered very early hours of monday 10th Feb.
Money taken out my bank on tuesday and received an email from Darren thanking me for my order and to get in touch if any problems etc etc. Loved this touch as customer service I'm sure to everyone means a lot. Put my mind at ease after the not so sure feelings of ...should I order from this site? after reading the few bad reviews...
So friday comes around. No sign of my order. I email them asking...I havent even had a tracking number sent after 5 days...Am I gonna get my order?
Get an email back from them on the following tuesday with my tracking number and recieved my delivery, 9 days later, on Wednesday 19th Feb.
Now assuming most people use cbd due to illness etc, plus the fact the site states 2/3 days delivery, I find this unacceptable. Had I recieved my order like they stated on delivery, this would have been a 5 star review as the product I received is really good quality. The vape oil tastes lovely, smokes great and I couldn't fault it. Had the service been as they state on their site, I would have been a loyal customer and never bought my cbd products from anywhere else but due to the extremely bad delivery. I'm back to the drawing board to finding a new supplier 😞

February 25, 2020
Unprompted review
Rated 4 out of 5 stars

Perfect website for trying different products to see what works

Delivery as stated, lots of choice, my only gripe is that different website I order from offers free next day delivery over £50, these guys do free 3-day delivery, but it was worth the wait so not a huge issue. The range of choice is a little overwhelming but this is the perfect site for trying a few different types of products to understand what works for you and what doesn't - Decent prices too. Will use again definitely!

February 13, 2020
Unprompted review
Rated 1 out of 5 stars

Disappointing

The willy Wonka raspberry chocolate tasted extremely sweet and artificial, almost like an air freshener. The drink was okay and the gummy bears once again, tasted horribly chemical like.

February 2, 2020
Unprompted review
Rated 1 out of 5 stars

Would change to 5 star if they responded to emails and gave me updates, still no delivery

i emailed asking for shipping updates, first email got a reply straight away however, 3 emails later still no response, specifically bad as i ordered next day delivery and that was on friday night

January 20, 2020
Unprompted review
CBD Wellness Centre logo

Reply from CBD Wellness Centre

HI Nicholas,

As you are unhappy with the service we have issued you a refund and returned the the parcel, Looking at the order this was placed at 9pm and went out yesterday for delivery, we do not ship at weekends. sorry we didn't get this shipped quick enough for you. Have a good week :)

Rated 5 out of 5 stars

Excellent

Excellent service. Quality product and received my order really quickly! Trusted and recommended seller.

December 14, 2019
Unprompted review
Rated 5 out of 5 stars

Made my first order with CBD Wellness…

Made my first order with CBD Wellness Centre received it the next day even though I placed the order late on a Thursday. This site has the biggest range of CBD products i've seen, can't wait to try some others. Very pleased with service, product & delivery! Cheers guys...

November 20, 2019
Unprompted review

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