Cbonline Reviews 147

Never before have I had any problem with Clydesdale until today. Wasted hours trying to log onto my online account without success. Service has totally gone down the pan. Will be closing my current account as soon as I get to my branch....if it doesn't shut down before I get there. Sad demise for a once excellent local bank!

Awful awful awful!! Spent days trying to pay a cheque in via the app & the camera function has gone completely bonkers. Have updated the app, forced close, cleared cache, checked camera permissions for app - all suggested by the live chat & nothing has worked.
This isn’t the first problem I have encountered with it by any means.
For goodness sake Clydesdale Bank get it sorted. I am in the verge of moving my accounts elsewhere.

Only giving one star as there is no facility to give less. For the umpteenth time I have just spent 53 mins on the so called help line trying to resolve an issue around logging in to my account. I was aked for my sort code, account no full name address post code and date of birth no less than 6 times during the course of speaking to 4 different people, only the last of whom was of any assistance.
I will not bore anyone with the detail of the dialogue, suffice to say that if any one out there is looking at these reviews as part of your decision making process about using this bank, then simply don't!
You will have far less stress considering some of their competitors.
The only caveat I would add to this little rant is that it is not the Bank's people, who try their very best under impossible circumstances, but their procedures and technology which are absolutely rank rotten.

Basically the worst app ever.
So, to register for online banking you need mobile banking. You can't get mobile banking if your phone doesn't display complete text messages when you get the one time passwords sent via text because if it doesn't, like mine, you need to exit the app to view the code and when you re-enter the app it takes you through the process again.

absolutely useless. Even if you can get through to a person they are all clueless and can't give you an answer ,they make an appointment that they don't keep. Not happy with there service at all .I am at this moment walking out of the door to go into town make appointments to move everything we do with this pathetic bank after 35 years of being with the Clydesdale bank we have had enough .

This app is rubbish. Trying to reset your password is impossible. The page does not upload.
Don't bother wasting your time.

Customer service number is terrible. No one answers. I've wasted around 4 x 12 minute calls trying to get through today. Absolutely diabolical customer care.

Unable to access online banking through the app on my iPhone. Stopped working 3 weeks ago. Type in my access code and screen goes blank and then reverts to my home screen. Having received zero help from the helpline, I emailed the Chief Executive, David Duffy, and got an immediate response that it was being investigated at senior management level, but still no solution. Tried again to delete and reinstall the app this evening, but now the required code to finalise the installation is not being sent. Very disappointing customer service which makes a mockery of a recent communication to me extolling the benefits of private banking and the ease of mobile banking.

Over the last 10 days my clydesdale bank App isn’t loading like it was previously and it’s now really slow,it’s only since Virgin have taken them over I’ve had these issues now! Disappointing as no issues previously and was great I’ve been with clydesdale for 30 years,please resolve this soon!

Shocking performance from internet banking from Clydesdale bank these days.
All day today,,,
"Sorry, we're no longer able to assist you online"
"Please try again later."
And if you hit the Help Line, here what you get...
"Sorry, there's been a technical problem
It looks like something's gone wrong in the background. Please try again later."
This is NOT one off issue, this happens A LOT.
I hope the CEO reads this, I hope the banking ombudsman reads this also. CB should be fined for not allowing people access to their accounts so often.

Cannot set up payee details!! A rubbish app, useless online banking website. Must move bank.

What a dreadful site.9 times out of 10 I cannot open up my online banking.Come on Clydesdale Bank get your act together !!??

I cannot get into my account! This is a complete disaster can't get in on phone and not on lap top

It's getting worse and worse. Online Banking Log-in page simply won't load

The online banking used to be fairly efficient, but in the last few weeks, hopelessly slow and not working as it should. When you login, nothing happens. Also when you finally put in your customer number there is a huge delay, and then sometimes it just logs you out again. Hopeless for anyone recently but particularly for business customers..

had an account with them for 20 years always been money going in,asked for an overdraft due to struggling a bit at present,got no joy they said i would have to change account type,so spent over an hour on phone to do this only to be told account change was no problem but they still could not give me a overdraft.I mean what was the point then,i asked to speak to manager he said he would review this and call me back in 5 minutes,guess what no call back so much for loyalty.

I have been a business banking customer for only a few months. I consistently have trouble logging in to their website. I spent over 1 hour trying to log in last night, page wouldn't load. Just now, I tried to log in - page didn't load, tried again and it worked and I managed to do one transfer. Tried to log in again less than 5 minutes later and the page won't load. If this turns out to be a consistent problem with them them I will change banks.

Seem to have the same problem logging in. Spent 3 hours being fobbed off by different members of staff and being told it was because I am using a mac not a pc. For an internet bank to use this as an excuse is ridiculous!! Doesn't work on an Android phone either!!

Terrible - Avoid for any business accounts!

Number of issues with logins and their ability to deal with banking queries or issues. Number of transactions omitted when reviewing online banking transactions despite the balance including these!

Inconsistent ability to login and process simple functions - despite their new website there are a host of issues in just performing simple payments, extracting statement data and a number of facilities like live chat etc appear just to be for show as these are never in operation.

When moving to their new online banking platform despite being an existing user, our director had to repeatedly be the one to call to reset a login. Nobody would discuss the next steps for the other finance personnel authorised on the account to troubleshoot their logins. Once access was finally granted, all set up beneficiaries for regular payments had been removed.

Overall this isn't a bank which is good should you wish to continue operating and paying suppliers/staff consistently!

I broke my phone last night and need to do some banking before my replacement phone arrives. I usually use the mobile app but can't access this until new phone arrives. Tried to log into CB online internet banking today and you need the mobile app to verify your login attempt, even though I know all relevant login details and passwords for internet banking! Seems pretty obvious to me that people may want use internet banking when they can't use their phone and the mobile app - a beyond stupid process. Good job I have RBS account and can use their internet banking as normal. Hope someone at CB reads this and rethinks the process.