Cbonline Reviews 147

Truly awful.
The mobile app hasn't worked for me for many months, and now I can no longer access my accounts on the website.
No warnings or explanations.
Very poor service.
No wonder I moved everything to Starling and others!

The new "B" app for the Clydesdale Bank doesn't work and I can't access my bank details. Customer Services checked it through for me and couldn't see any issues as to why it won't open and so I need to contact the "B" team tomorrow as there's nobody working there until Monday morning. Customer service said they were inundated with similar calls from Wednesday so why was this app not tried and tested before "throwing" it at their customers.

Hello
I tried to login today to do some banking but received a message stating that I had to input a six digit code to an undefined number. Phone customer services twice to change my main number to my mobile number. Then I tried to login again but to no avail. So I phoned back and was told they were having technical difficulties.
I still cannot log in. I received no notice of the change and I suspect I was phobbed off
Wesley

Finally got hold of a customer service person at 00:23 13/9/19 and was told without a mobile phone cannot access by account. I told you 3 times I do not have and do not want to have a mobile ever again, my complaint are never upheld. Have asked each time what you suggest I do and the last time I was told to buy a mobile!!!!!! So this morning/last night your adviser told me I will need a token, I have a token but no will have to have a new one, you will send me one in 5 to 7 working days ???????? then I will have to register for phone banking.....By then I will have been unable access my account for nearly 2 weeks. How do you propose I run a business and pay my suppliers if I cannot get access to my money. WHY was this advise not given 4 months ago when I first queried the need for a mobile phone? So damned unhappy with you right now if you don't answer my complaint filed 12/9/19 very soon I shall be going to the ombudsman.

New app is deplorable! Now we can't access online banking AT ALL as verification to access online banking is required....you guessed it...via app!! Apparently if you're with Huawei or in my case Google Pixel, you're insignificant! You're stuffed! You can still call telephone banking they said!! Yes!? I did and was kicked off nineteen minutes after waiting in line!! Terrible terrible service.

As with others here....CB online can't get on it as upgrade appears to have failed and renders users unable to access their account
End of day two unable to get through and ZERO e mail text or any other communication from Clydesdale.
Shame on the lot of you. Get your heads out of the sand and communicate with your customers!

New app not working..... Can't get through to Customer Services been phoning at all times of day yesterday and today and just left hanging. Went into local branch, and they were unaware of the problem but even they couldn't get through to the Call Centre. No notices on Website, Facebook or Twitter. What a shambles and as for Customer Service... Non existent.

Once again Clydesdale Bank have changed the log on system without notice and once again it doesn't work. The call centre is,of course, experiencing a higher than normal volume of calls.

Some advice for Clydesdale,go back to the old system and do some robust testing on your new system before you introduce it. And let your customers know before you do it. It is not rocket science.

Absolutely horrendous service. We recently opened a business banking account. Flow of information from the bank is extremely slow. In letters received they mention a designated business banking manager we are welcome to contact but have received no name or contact information for this person. Tried to set up telephone banking which we could not because there had been no activity on the account. Asked the person to give the IBAN, BIC and Swift codes so that we could pass them to our customers but they would not give it to me as there had not been any activity on the account. Transferred a tenner to the account. Tried to set up internet banking which was not possible because we had not set up telephone banking.The reason given was that they did not have a phone number for me although it has been given several times and I have received texts from them. The customer service employees are not very bright. I lost it when he asked me to tell him a transaction which I did. I was then put on hold for 5 minutes after which he came back and said that the session had to be cancelled for security reasons as I had given him information which he had not asked for. Absolutely useless. Avoid at all costs. We are already looking for a new bank.

To anyone at CB that is interested and willing to do something about it...

Well, so far my experience has been appalling.. the online registration process has been so convoluted that I'm not sure where to start with what I'd actually complain about in way that's constructive.. I still don't have access to my own accounts , days after the transfer completed.

One of the worst user experiences I've had - I'm being switched between e-mail, text, telephone (calls), website and the App with multiple authorisation codes and password inputs.. its just not very good at all; not just a bit annoying, or that I have a preference for a different experience; this is genuinely very poor. Suggest you get some new IT people in, and quickly, to work out some short term remediation and then completely redesign the end to end process - very happy to submit a proposal for consulting work to assist..

This is all before we have even begun to transact our business with you... I'm genuinely concerned that this is only going to get worse ..

Ironically, I wanted to join Yorkshire Bank..can someone tell me why I can't?

Applied for a loan, got accepted with a good 2.9%. couldn't sign documents online because online service was down. paperwork sent out instead.

I Needed to increase loan slightly so called back and had to go through full process again only the rate had increased to 3.9% I have a perfect credit rating but accepted this anyway this seems to be what happens when you reapply for loans, would have been nice if the bank told me this first I may have found the extra funds had they informed me this would happen.

New documents sent out and resigned, called bank 2 days later to make sure all was well. Bank then queried my address history ? I gave another 3 years address history only to find they then increased the rate again due to the new address modification. Again, no one told me this was likely to happen and I'm still confused why they would offer me the loan

At this point I decided not to go through with the loan, disappointed with the process and felt they thought they could force me into taking the new APR. I lost £250 deposit on a car all because the Clydesdale wanted to bump up the interest rate. I've put a complaint in and heard nothing (1 month now). Credit score now taken a hit because of all the reapplying and £250 down.

I'll wait a couple of months for my credit score to go back up and chose a different bank.

I have to use CB online for work, it's terrible, prone to dropping out mid way through setting up bacs payments then not retaining the payments you had before it crapped out, which wouldn't be so bad but it frequently fails to login on my computer citing service unavailable after timing out on one of the steps.

Customer service says i have to restart my browser but nothing short of restarting my pc will get the "service unavailable" page to sod off.

So far today i have tried to log in twice using chrome, including 2 system restarts, once on microsoft edge (don't judge me I need to pay my staff) and twice on safari on my mobile, once on wireless and once on 4G to no avail.

In my younger days i'd have broken several peripherals by now, if you want a decent online business bank go elsewhere.

Terrible. It has taken over one calendar month to open my business bank account after a series of lies, promises and bad customer service. And guess what - they can't even tell me if the account is open or not. Some team members can find my application, some cant...some tell me my bank is open, but the internet banking team cant find my account. I have been given sort codes and account numbers - BUT when I read them back to another team member, they tell me that account doesn't exist. Shocking way to treat a new business customer. Today I requested that all of my data be erased but guess what - their database was down, couldn't fund anything to do with me or my application. Walking away now. Don't even bother with trying to open a business account.

Clydesdale Business Bank - the online platform revamp was a massive mistake. The people who approved this should be fired. As a loyal Business customer for 18 years I thought they'd treat me better when I threatened to leave but they did not bat an eyelid. They did send me a hamper though...which was nice but TOO LATE! I moved to Bank of Scotland and from a business point of view it has been a revelation. Great service and a very easy (7 day) switch service with all my standing orders and direct debits automatically transferred over by BOS team.

Quite simply the worst banking experience that you could have. No access to my business account for over two months and when you call CB the patronise you with the same story of "some customers are experiencing technical difficulties and our IT department are working on it"

No acceptable and I am switching for the sake of my sanity

I work in Germany and have had NO online access to my accounts since Dec 3rd 2018. I was able to access my account for 2 days while back home in UK over Xmas. CB say that there are difficulties with their system connecting to EU IP addresses (?). Anyone else having similar issues?

Like many others on here I think the system is very bad so will add to weight of opinion, if 90% of the users are only giving 1 star surely this is giving the message that its a poorly designed system. It worries me now that anything thats as bad as this could be insecure. Before the phone interface was introduced it was fine with passwords etc to transfer money. Now one HAS to use the phone to verify and within 60 secs. I don't want to use my phone for this. And it invariably doesn't work anyway as you can't find the secret screen within the 60 secs. Clydesdale bank must see the data relating to timed out transactions and deduce that its a flawed method. Ironically is very easy to transfer money on the phone so if my phone were to fall into wrong hands I'm pretty sure that my account could easily be stripped as the security for using the phone app is so easy to break - a 6 digit code gets you into everything! I hope they take note of these criticisms.

Since CB upgraded the online banking I have not been able to log on to my account. Despite calling them 4 times and everything and everybody being blamed including BT, and the xmas holidays they have done nothing to sort this out, absolutely useless.
IT IS NOW A WEEK SINCE THE ABOVE HAVE CONTACTED CB AGAIN AND HAVE BEEN TOLD FOR THE 3rd TIME THAT THE MATTER WILL BE REGISTERED WITH TECH DEPT AS AN URGENT PROBLEM BUT STILL NO CHANGE. LESS THAN USELESS

I agree wholeheartedly with other recent reviewers. CB have replaced a great on-line banking system with a very unreliable one with a terrible interface and poor facilities.

Like many others, I am a very long time customer but am seriously considering leaving because of their awful new on-line banking system. I complained directly to CB during the switch over to the new system but received an arrogant and dismissive response.

As an ex IT guy I am appalled by the security and reliability implications of the technology they are using so I guess I have been kidding myself in hoping it might get better.

But does anyone who matters at CB read these reviews?

I wish I had read these reviews before committing to CB
My wife has opened a new cafe. Everything from setting up to getting online access has been horrendous.
The online payments system is clunky and prone to drop outs.
Also, they do not integrate to the most popular accounts packages.
Application now in with another bank and can’t wait to say goodbye!!!