Cbonline Reviews 147

System still down after 24 hours !,
Not good enough in this day and age .
VERY poor !
No help available and very little info .
Will have to seriously think about switching banks.

system down again and no one to take calls. told try again later. this is not good enough. we need reasons and timescale when will be back. cant go to local branch as it was closed. I am carer for disabled husband so going to nearest branch is out of the question. hopeless situation.

Not possible to grade zero stars, or I would.
Worst front end I have ever used.
- Impossible to check statement for credit card account, so don't know amount owed, when due or minimum payment.
- Try to download transactions on any of my accounts: simple CSV button fails to register, message "Sorry, there’s been a technical problem." There certainly has!
- Press "Chat" button - hangs, with no input possible.
- Use "help" system. Incomplete and tells porkies about where to find things!
- System dumps you between screens, leaving you to log on again!
Who in the bank wrote this software?
Who in the bank did customer testing on this software?
Who in the executive team was responsible for accepting this software?
And who in the bank is responsible for keeping these people in employment?
When are Clydesdale Bank going to revert to their old system and write off this front end? Or revert to old system and completely rewrite this one?

Dreadful. Cannot download where I live, yet Clydesdale are happy to keep my money in Scotland and so I cannot access it.

The only way forward for CB is to terminate most of their IT staff and get a competent consultant to fix their awful system.

We have a business account with Clydesdale. They have been terrible and we are now closing our account. Today, final strawer, they sent one of our customer's cheques to the wrong bank. Cheque destroyed and cannot be represented. They admit their error and basically shrug their shoulders - tough. We are now out of pocket and have to go cap in hand to one of our customers to repay the amount. Embarrassing. Shocking and unprofessional service from a 'so called' Bank. AVOID.

Terrible new online site - Doesn't deserve any stars at all - reviewers should be allowed to give a minus rating (in this case I would submit -10 black stars!).

Online and telephone banking both great in my experience. First class customer service

A disgraceful way to treat your customers!
There were/are faults known to the bank yet the system was implemented.
The chatline encouraged use yet did not work. Forward payments were hidden under another heading. Statements only showed transactions through the new system etc etc.
We remained on the old system until we had no choice but even after that faults existed.
Calls to the helpline were often answered with, "We know about that one", but nobody bothered to tell the customer (Even happened today).
I can still only log in 1 attempt in 5. Never had an issue before.

The "new improved" online system gets 1 star because that is the lowest mark available to me. A perfectly adequate system has been replaced by an unuseable system. I am now unable to move any money out of my accounts, the long standing payee details which I had on my system have been wiped entirely. After a series of complaints, Clydesdale replaced the payee list but only on one account so I would now have to move the money from savings accounts to current if I wanted to move money. As I am not prepared to download a mobile app as I do not want these details disclosed I am reduced to using a cheque book to make payments. It feels like Clydesdale has gone back to the 1950s. I am moving all my money out to a bank with a simple and effective internet banking system and my association with Clydesdale is at an end. No surprise that the average review is 1 star.

The Clydesdale Bank replaced a perfectly good online banking system with a new one which is not fit for purpose. I have been a customer for 40 years but if they don't sort it out I am off elsewhere. Loading the interface is hit or miss, and most of the time I can't get a mobile signal at work, so can't use my phone for verification.

The new banking app is shockingly bad. Have used Clydesdale for years now and never had an issue with online banking until the recent changes. It's complicated, slow, fails repeatedly and difficult to use. Avoid at all costs.

OMG this is awful. All i want to do each day is print the statement balances like we could before and there is no where to do this. You can press control print and get a pretty awful looking list of transactions but why take this away. Please please bring the old system back before i move 5 business accounts to LLoyds which is a great system!!

I there was a zero star I would give it. If the Clydesdale Bank thinks I love their great new features they are sadly mistaken. I’ve grown resigned to clunky interfaces redesigned specifically for mobile devices, as this one appears to be, but at least they are normally useable. I don’t believe I’ve seen the same layout twice any time I’ve logged in. Randomly changing the appearance at this late stage is unacceptable. Then I find I have to manually reset all my transfers that I had setup (provided they have been used in the last year otherwise they are lost) – no doubt a bit of free housekeeping by CB. The last straw is not being able to login at all now and getting a message saying ‘we are not able to assist you online’. I don’t want assistance I want to login. Time I think to change bank. If site changes by other financial institutions are anything to go by, any admission that all is not well from the Clydesdale bank will be a long time in coming.

Shocking and a shambles. "The New and Improved Internet Banking" might be New but to claim it is improved is more than ridiculous! Chat service does not work and the 24hr helpline is really not much better. Can't do anything with the account. Can't find any statements, Can't find any payees, can't find anything in fact.
Well seeing it is the Clydesdale Bank that claims Internet banking is improved (For them only). I am So frustrated that I want to change Banks but guess what? I can't even do that because I can't access my account and I can't transfer any money to another Bank account on the New and Improved Internet Banking. This disaster is Solely down to the Clydesdale Bank. An Old Saying; "If It's Not Broke then Why Change It"?
Why is it that Banks make it more difficult for you to access your own money? They encourage you to do your banking online. Then they close so many local Branches and put staff out of a job. Then when there is a problem as there is now they want you to physically get in a car to find the nearest branch which is miles away to sort the problem out for them. Quelle arrogance!
Sort your own problem out. Reinstate the original banking facilities that you provided. Your New & Improved Internet Banking is not improved. It is a complete shambles.

What a nightmare. I'm changing banks now. I've wasted too long trying to log in and chat to their people. They're not interested when you say the old system using Firefox worked perfectly. They tell you that the fault is with you and you need to use Internet Explorer. Even when you do use IE and you have all the right passwords and numbers to hand, it still doesn't let you in. Then what? Been with the bank for almost 40 years! I just can't believe how bad this is.

New internet banking is terrible it makes TSB look good . System down now for 5 hours and you call and they say sorry. Just tell us when it will be working We now have no branches no app and no internet banking please remember it is my money not yours.

The change over to the new system is a disaster. It requires using an app on a smartphone or iPad. If you have neither they say they will send a token out which will do the job. The problem is that they have switched the old system off before sending the token so we are having to resort to using cheques (remember those!) for payments over £1000. Also the new system is less user friendly in other respects: finding a Payee takes longer, future dated transfers cannot be made from Savings accounts, adding a payee is restricted to a single account for each payee (if you need pay someone from different accounts from time to time, tough luck. Above all the lack of customer care in switching off the old system before having a workaround in place for those who cannot or do not wish to use the mobile app.

Hard to know which is poorer the business and personal one. The personal one used to be really good and I always thought the business one was a bit clunky but it worked. Recently if I had a £1 for every time the business one said " The service is experiencing technical difficulties and we are unable to process your request" I'd be a rich man. It primarily happens at evenings and weekends - I'm self employed so guess when I'm most likely to use it ------- The personal banking one worked really well, it wasn't broken so not sure what they were fixing. Don't have a problem using apps but moving between online and app - why?? Clearly developed by someone who can't comprehend that not every has or wants a smartphone.

Will lock you out of your account at the drop of a hat, and then they will drop the hat themselves and offer you no recourse but to call their inept customer "support". When they actually let you in to your account, the user experience is awful and unintuitive. Your old mattress is a more convenient and reliable way to store your money.

The new online banking service is terrible and as un user friendly as it is possible to make it. You can’t see all your direct debits on one page you have to view them 1 at a time. I live chatted with an operative expressing my opinions on the new system and was offered training on the new online banking system which I did appreciate as it’s the system that’s poor not my ability to use it.