CBS Bahamas Reviews 

699
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, courtesy, and professionalism, often going above and beyond to assist. Exceptional customer service is frequently highlighted, with many appreciating the responsiveness and helpfulness of company representatives. People appreciate the seamless online ordering process and the quick processing of orders, often ready for pickup or delivery much faster than anticipated. The delivery service is commended for its punctuality, affordability, and the polite demeanor of drivers, making the overall experience effortless.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the timely and efficient... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Customers... See more

Order

People report positive experiences with order, highlighting the seamless and efficient process for online... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CBS offers great products and prices. The website is up to date and easy to use. We order from them frequently and usually get our products delivered. The delivery personnel are always efficient and c... See more

Rated 5 out of 5 stars

I placed an order online but unfortunately I kept getting an error when I tried to select a day and time for pickup. I sent an email asking for assistance and within minutes Mr. Burrows responded. He... See more

Company replied

Rated 5 out of 5 stars

Outstanding Customer service!! I actually received a call to advise one item was not available and another was recommended. The individual who called was pleasant and professional and could not have... See more

Rated 5 out of 5 stars

It was a pleasure shopping today. When we arrived at the checkout counter Nathalia was very helpful and greeted us with kindness. She also assisted with using our CBS account to earn points after purc... See more


Company details

  1. Home Improvement Store
  2. Door Supplier
  3. Hardware Store
  4. Home Goods Store
  5. Window Supplier

About CBS Bahamas

Written by the company

In addition to being the nation's largest home improvement retailer, CBS Bahamas is also the leading supplier of architectural building products in both the commercial and residential markets within The Bahamas.

Our flagship store, CBS Bahamas in the SouthWest Plaza, offers a retail shopping experience that can’t be matched. Our well laid out store provides an easy and stress-free shopping environment for the customer. Whether you're picking up supplies for your next DIY project, or meeting with one of our in-house experts to plan your next renovation; we are here to please & serve you. CBS SouthWest Plaza takes pride in offering a variety of specialized departments such as Lawn & Garden, Cleaning Supplies, Housewares, Electrical, Plumbing, Windows & Doors, Tools, a Valspar Paint Center, and so much more.

More recently, we launched the all-new CBS PROstore which aims to provide Contractors, DIY Pros, and other industry professionals with unbeatable pricing & service on a wide variety of building essentials. The CBS PROstore proudly features a bulk selection of common building materials at everyday low prices. Visit us today to browse our selection of plywood, shingles, underlayment, thinset, grout, hardware, fasteners, hand tools, insulation, sheet rock, cement board, and masonry products.

Whether it's retail sales or project sales, our mission remains to provide access to quality products at a fantastic value, while also offering superb customer service to our consumers. CBS Bahamas strives to be the 'one-stop-shop' for the home improvement and building needs of the Bahamian public.


Contact info

4.8

Excellent

TrustScore 5 out of 5

699 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(699)

179 reviews in the last 12 months

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Rated 5 out of 5 stars

I visited your store moments ago (1st…

I visited your store moments ago (1st May,2026) I was assisted by a youngman by the name P.J. Carey. (who was busy with another floor client when I arrived) after which he kindly and compentaintly demonstrated the duaribility of the hurricane impact windows for our home and the metal shutters for our Apartment Complex. Moments into the demo I believe that his Supervisor called him on the portable radio with regards to not picking up the line to deal with a phone customer. That did not go well so I left in the middle of the demo. My husband and I are business persons as well. Therefore, it does not make good business sense for a person to be pulled away from a floor client everytime the phone rings, have someone inplace to strictly handle the phone and set up a callback system. So please give it some thought and make it make sense!

May 1, 2026
Unprompted review
CBS Bahamas logo

Reply from CBS Bahamas

Hi Dale,

Thank you for reaching out. I am the Managing Director and the person who was on the other end of the radio.

I agree with your sentiments and suggestions fully, and you are absolutely right. Unfortunately, the situation as you described it above is not the issue at hand here - although I do see how it can be interpreted as such.

We thank you none the less for the consideration, and do hope you will return soon!

Rated 5 out of 5 stars

Nathalie is an excellent employee…

Nathalie really made our shopping experience a thoroughly enjoyable event. Her winning smile and most helpful disposition will encourage us to come back, coupled, of course, with your competitive prices and extensive variety of household and hardware items.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! What I needed was a special order and Brent was very proactive in making sure I got what I needed.

December 29, 2025
Rated 5 out of 5 stars

Excellent Service

The website was easy to navigate. My transaction was confirmed right away and customer service was in contact with me from the beginning to end. My items were shipped without any delays.

December 14, 2025

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