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Rated 2 out of 5 stars

For almost a year now, I've been unsuccessfully pursuing support for two paid accounts. Tickets are only answered by AI, so no one is actually helping. So, I've paid twice and lost money twice. Not re... See more

Rated 2 out of 5 stars

The good thing about this service is their range of TV options and the quality of the images. But when there is a problem (and there often is) the support is absolutely frustrating, unhelpful and... See more

Rated 5 out of 5 stars

Needed some technical support and was sceptical as to whether there would actually be any, but was pleasantly surprised. Problem solved along with quick responses from the support team. Keep up the... See more

Rated 1 out of 5 stars

I was using them for 3 years without issue and then one day they simply started blocking basic functionality. Like watching streams from VLC media player and seemingly most other desktop application... See more

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2.8

Average

TrustScore 3 out of 5

522 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 month

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I paid 19,99 and never got access

I paid 19,99 and never got access. I opened several tickets and never got an answer. It’s a scam. Don’t waste your money.

January 14, 2024
Unprompted review
CCCAMBOX TV logo

Reply from CCCAMBOX TV

We're truly sorry to hear about the difficulties you've encountered in gaining access and the lack of response to your tickets. This is not the experience we want any of our customers to have. Please open a new ticket and mark it as urgent. We are committed to investigating this matter thoroughly and ensuring that you receive the access you've paid for or a resolution that you find satisfactory. Your trust is important to us, and we want to rectify this situation promptly.

Rated 1 out of 5 stars

Absolutely rubbish company!!

Absolutely rubbish company!!! How can you say something without help support I’ve write for you couple of emails and nobody respond back!!! I think they are big scammer!!!

January 14, 2024
Unprompted review
CCCAMBOX TV logo

Reply from CCCAMBOX TV

We're truly sorry to hear about your disappointing experience and the lack of response to your emails. This is certainly not the level of service we aim to provide. We take your concerns seriously and would like to address them as soon as possible. Please open a new ticket and mark it as urgent, so we can ensure your issue is prioritized and resolved. Your trust in us is paramount, and we are committed to proving that your experience does not reflect our values or our standard of customer care.

Rated 1 out of 5 stars

Rubbish

Absolutely rubbish service AVOID they say that there the best provider Absolutely 💯 rubbish nothing works AVOID AVOID

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great help from tech team and fast response

I have been with this provider for over three years and never had any severe problems.
Yes the site like all providers suffers from the odd glitch but in my experience it is sorted quickly.
All in all I would recommend this service.

October 12, 2023
Unprompted review
Rated 1 out of 5 stars

They don’t even deserve a star

They don’t even deserve a star. It’s been over a week and I still can’t access what I’ve paid for. Customer service is shockingly useless, it’s been 4 days with no reply and when they do reply it’s the same automated message, none of them read my questions or issues. I’m at a loss as there are no numbers for the company, and no one is replying, a company like this shouldn’t be allowed to operate. It’s a scam !!! If you’re wanting to sign up with CCCAMBOX DONT! And if you’ve had the same issue but managed to somehow get hold of customer service please let me know. Worst serve EVER

September 10, 2023
Unprompted review
Rated 5 out of 5 stars

Very reliable and stable service

Very reliable and stable service. Quality streams and loads of movies and series. Been with these guys for almost 2 years now and will continue to renew subscription in the future. Very rarely had an issue and any issue I have had has been promptly dealt with and solution found.

August 16, 2023
Unprompted review
Rated 1 out of 5 stars

Fraud - 30 money back fake

The service is very poor, 318 Italian channel and about 20 accessible and unstable, I've asked after 10 days to activate the 30 day guarantee money back, they closed the ticket and I opened a new one, several times this process and at last this answer: "After reviewing your situation, we have determined that our refund policy does not allow for a refund in this case. Our refund policy is outlined in the purchase agreement that was presented to you at the point of sale, and it is designed to maintain the best possible pricing and availability for our customers." .
Stay away from this fraud!

February 1, 2023
Unprompted review
Rated 2 out of 5 stars

They give me my money back

I made a subscription end of 2022. When I realized that the service was not up to my expectations (many channels, do not work, freeze, all in HD and none in UHD) I decided to cancel the subscription by applying 30 days money back guarantee.
Writing in English, the support responds quite quickly.
At the beginning, Cccambox denied my refund and closed the ticket.
What I've done :
- if they close a ticket, open a new one
- I have threatened them to complain
to the cybernetics crime department
police
_ I have informed them I was going to contest the charge of my credit card to my bank
- I have informed them that I was going to
draw attention to this fraud
to the company that deals their e
transactions called
Stripe.com
- I have informed Stripe.com, which were very understanding and explained to me how I had to open an official complaint.

After about 6 tickets, from being on the verge getting insulted by cccambox customer service...
I HAVE MY REFUND

January 31, 2023
Unprompted review
Rated 1 out of 5 stars

Money back guarantee is a joke

Money back guarantee is a joke. I only bought this to watch the football, as I already have a far superior (iPTV Trends) where I occasionally struggle to find untelevised games. This service has hardly any VOD, the games I wanted aren’t on, and they won’t honour the guarantee, despite there being no clauses on their website. Starting a chargeback on my credit card.

January 4, 2023
Unprompted review
Rated 1 out of 5 stars

You have been warned!!!!!

My first year with this streaming service was very hit and miss for the FULL 12 months. I should have known better but you live and learn. They claim to be the best but they are far from it. If it was possible I would give them a minus rating. Every single channel buffers even though my speed is in excess of 300 mpbs. They don't reply to emails and when you raise a support ticket this also goes unanswered. Money back guarantee, well that's a laugh. You would be as well taking your cash and chucking it in the skip as you will not get it back (i've asked) and you will have the worst service for however long you have taken out your subscription. If you have read this and still think I'll give it a try then your a mug.

November 6, 2022
Unprompted review
Rated 4 out of 5 stars

Fire TV 4K & IPTVSmarters Pro

Using App "iptvsmarters pro" with a Fire TV Stick 4K it works really good. Less buffering than in earlier times with other apps (Smart IPTV) and hardware (lower Fire TV Stick).
Good support. If somethings does not work you can write and they solve it.
But I miss VOD in german language.
Am using it for approx. 3 years now with Fire TV Stick 4k. My full recommendation!

October 1, 2022
Unprompted review
Rated 1 out of 5 stars

Hello I like to give everyone a second…

Hello I like to give everyone a second chance but boy am I sorry I renewed my contract with ccambox. Comon 21st May and to date I have no service They refuse to engage with me and when I contact them they do not answer. I paid the fee but got no service. They have huge communication problems. I will accept my financial loss but keep away from this crooked privider

May 27, 2022
Unprompted review

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