Ordering was easy, dvr i ordered wasnt in stock so they upgraded my order. Top notch. Dvr arrived, got it setup, but system wouldnt load up, contacted cctvdirect. No problem after going through the pr... See more
Company replied
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Review summary
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An excellent experience - a five star service and everything was exactly as described. The Hikvision DS-7616NI-M2/16P NVR I bought was a good price and the delivery could not have been quicker and th... See more
Company replied
Great website. Great delivery. Small error with my first order but rectified immediately. The missing part delivered 2 days later super well wrapped. Second order placed the same week, delivered w... See more
Company replied
Power supply did not come with a mains lead!! So I thought!! Had to buy a lead quickly from another supplier! Found mains lead in packaging when disposing of the box the order came in. Wrapped u... See more
Company replied
Company details
- Security System Supplier
- Burglar Alarm Store
- Cable Company
- Fire Alarm Supplier
- Road camera
- Security Equipment Store
Written by the company
At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.
High Quality Products
Written by the company
- CCTV Direct Online supplies High Quality Products
- We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.
Trade Perks Just Got Better!
Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Contact info
73 Whalley New Road, BB1 6JY, Blackburn, United Kingdom
- 01254693786
- info@cctvdirectonline.co.uk
- cctvdirectonline.co.uk
New AI CCTV Camera Just Launched!
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from the team
Excellent service from the team. From ordering to delivery. A+++++
Will always use for my Hik installations. Good pricing also.
April 7, 2026
Reply from CCTV Direct (UK) Limited
Thank you for the fantastic feedback! We’re delighted to hear you had an excellent experience from ordering through to delivery. Your continued trust in us for your Hik installations means a lot, and we’re glad our pricing works for you too.
Excellent product at competitive price…
Excellent product at competitive price - fast delivery
April 2, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your feedback! We’re glad you’re happy with the product quality, competitive pricing, and fast delivery. We appreciate your support.
advertised some equipment on there web…
advertised some equipment on there web site which they were quick to take payment for but then couldn't get the part!! did get refund.
April 3, 2026
Delivered on time and works correctly
April 3, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your feedback! We’re glad your order arrived on time and is working perfectly. We appreciate your support.
Great service support
Although my initial order was incorrect the staff were great in resolving the issue, they immediately sent out the correct order which I received the following day and collected the wrong order from my house. Very good customer service.
April 5, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your kind feedback! We’re sorry for the initial mix-up, but we’re glad our team was able to resolve it quickly and make things right. Providing great customer service is very important to us, and we appreciate your understanding.
Reply from CCTV Direct (UK) Limited
Thank you for your kind feedback! We’re delighted to hear you were happy with both our service and the speed of delivery.
Good Supplier
Good Supplier, offered helpful advice prior to purchase. Hub delivered well packed and at competitive price. They called to apologise for short delay over bank holiday.
April 1, 2026
Reply from CCTV Direct (UK) Limited
Thanks for your great feedback — we really appreciate you taking the time to share your experience. It’s good to hear that our advice helped before your purchase and that everything arrived well packaged and at a competitive price.
We’re sorry again for the slight delay over the bank holiday, but we’re glad our team was able to keep you updated. Thanks for your understanding, and we hope to deal with you again soon.
Superb service both online and over the phone
Online support was great finding the product we required, great support the next day promptly phoning to let me know the product was out of stock and recommended an alternative for the same price, received the item quickly even with the easter bank holidays to contend with, all fitted and working great.
April 1, 2026
Reply from CCTV Direct (UK) Limited
Thanks for your great review — we’re glad our team could help you find the right product and quickly sort an alternative. Happy to hear it arrived on time and everything is working perfectly. Much appreciated!
Reply from CCTV Direct (UK) Limited
Thanks for your review — we’re glad you found our service fast, efficient, and competitively priced. We really appreciate the recommendation!
Reply from CCTV Direct (UK) Limited
Thank you for your review — we’re pleased to hear you were happy with the prompt delivery and value. We appreciate your support!
Fantastic
Fantastic and helpful staff who always have an answer to any related questions!
March 6, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your great review — we’re really pleased to hear you found our team helpful and knowledgeable. We’re always happy to assist!
I paid for Saturday AM delivery…
I paid for Saturday AM delivery specifically but the parcel did not arrive until Monday PM.
March 27, 2026
Good products and great prices all…
Good products and great prices all delivered on time what more could I ask.
March 27, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your review — we’re glad you’re happy with the quality, pricing, and timely delivery. We really appreciate your support!
Reply from CCTV Direct (UK) Limited
Thanks for your review — we’re glad you found exactly what you were looking for. Really appreciate your feedback!
Advertising stock they didn't have
Advertising stock they didn't have. Let me down on a project
March 21, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your review — we’re pleased to hear you’re happy with both our service and products. We appreciate your support!
Very helpful!!
I was unsure which NVR would be suitable as an upgrade to an existing system, CCTV Direct were very helpful on the phone and explained all the various options.
Once the order had been placed it arrived very quickly and well packed.
March 21, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your great review — we’re glad our team could help you choose the right NVR and explain the options clearly.
Great to hear your order arrived quickly and well packed. We really appreciate your feedback!
very prompt delivery
very prompt delivery, with extra next day delivery, perfect product as described, except that all six cameras were not same, two had extra connection which we didn't need any way.
March 17, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your review — we’re pleased to hear you were happy with the prompt delivery and the product overall.
We appreciate your feedback regarding the cameras and will take this on board. Thanks again for your support!
Reply from CCTV Direct (UK) Limited
Thank you for your review — we’re glad to hear you were happy with the quick delivery. We appreciate your support!
Reply from CCTV Direct (UK) Limited
Thank you for your lovely feedback! We’re happy to hear you were pleased with both the deal and the fast delivery.
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