Ordering was easy, dvr i ordered wasnt in stock so they upgraded my order. Top notch. Dvr arrived, got it setup, but system wouldnt load up, contacted cctvdirect. No problem after going through the pr... See more
Company replied
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Review summary
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An excellent experience - a five star service and everything was exactly as described. The Hikvision DS-7616NI-M2/16P NVR I bought was a good price and the delivery could not have been quicker and th... See more
Company replied
Great website. Great delivery. Small error with my first order but rectified immediately. The missing part delivered 2 days later super well wrapped. Second order placed the same week, delivered w... See more
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Power supply did not come with a mains lead!! So I thought!! Had to buy a lead quickly from another supplier! Found mains lead in packaging when disposing of the box the order came in. Wrapped u... See more
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Company details
- Security System Supplier
- Burglar Alarm Store
- Cable Company
- Fire Alarm Supplier
- Road camera
- Security Equipment Store
Written by the company
At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.
High Quality Products
Written by the company
- CCTV Direct Online supplies High Quality Products
- We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.
Trade Perks Just Got Better!
Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Contact info
73 Whalley New Road, BB1 6JY, Blackburn, United Kingdom
- 01254693786
- info@cctvdirectonline.co.uk
- cctvdirectonline.co.uk
New AI CCTV Camera Just Launched!
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having read some reviews about "lack of…
Having read some reviews about "lack of communication" I thought /id better buy with a credit card in case I needed recourse. The price was exceptional cameras were in sealed boxes, and communication (including copy of invoice" all very timely.) 5*
February 17, 2026
Reply from CCTV Direct (UK) Limited
Thanks for the 5★ review!
We really appreciate you giving us a chance, especially after seeing those comments. We’re glad you found the price exceptional, the cameras arrived sealed as expected, and that our communication (including the invoice copy) was timely. Thanks again for your order and trust!
Always great customer service with…
Always great customer service with fantastic products
January 12, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your review!
We really appreciate your kind words — we’re glad you’re happy with our customer service and the products. Thanks again for your continued support!
Pyronix chrome keypad delivered ok but…
Pyronix chrome keypad delivered ok but the screw on the keypad had been rounded off and can't open it looks like a return from someone else cannot use this item and you can clearly see the attempts been made on this has the plastic is also damaged as a alarm engineer for over thirty years I've never had an issue with pyronix stock i will be going back to my original supplier!
February 11, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your feedback. We're pleased to hear your order arrived safely, but we're very sorry to learn about the condition of the keypad you received.
This is certainly not acceptable, and we understand your frustration—especially given your experience as an alarm engineer. The item you described does not meet the standards we expect, and it’s concerning to hear it appears previously handled or returned.
Please contact our customer support team as soon as possible so we can arrange a replacement or refund and investigate how this happened. We take issues like this seriously and will work to ensure it doesn’t happen again.
We appreciate you bringing this to our attention and hope we can restore your confidence in our service.
Quick delivery and great product.
February 15, 2026
Reply from CCTV Direct (UK) Limited
Thanks so much for your feedback! 😊 We’re really happy you’re pleased with the product and that delivery was quick. We appreciate your support and hope to see you again soon!
I checked with them to see if something…
I checked with them to see if something was in stock before I ordered it which they believe it was once I ordered the cameras. I got a phone call an hour later telling me that the item was not in stock. They said they could send me an alternative, which I agreed they told me that it was an upgrade which it was, but it was also cheaper which they didn’t tell me so I had to ring and get the extra refunded. Which so far seems to have took over a week and still not got it.
February 6, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your detailed feedback.
Firstly, we’re sorry for the confusion and inconvenience caused. it was no longer available when we started to process your order. As soon as this was identified, we contacted you straight away.
We offered an upgraded alternative so as not to delay your order, and we’re pleased you were happy with the replacement itself. However, we apologise that the price difference was not clearly explained at the time — that should have been communicated better, the great thing is is that you got a upgrade and got a refund too!
Regarding the refund, we’re very sorry for the delay. This certainly isn’t the standard we aim for. If the funds haven’t yet cleared, please contact us directly with your order details and we’ll prioritise this immediately to ensure it’s resolved without further delay.
We genuinely appreciate your patience and your business, and we’ll use this feedback to improve our communication and processes going forward.
Ordered product and then informed not…Disappointed
Ordered product and then informed not available. Product should be removed however I have purchased from another supplier???
February 14, 2026
Reply from CCTV Direct (UK) Limited
Hi,
Thank you for your feedback, and we’re very sorry for the inconvenience caused.
Unfortunately, on rare occasions our stock levels can update incorrectly, and by the time your order was processed the item was no longer available. As soon as we were made aware, we informed you straight away.
We completely understand your frustration and apologise that this led you to purchase elsewhere. This is certainly not the experience we aim to provide, and we are reviewing this internally to help prevent it happening again.
If there is anything further we can assist you with, please do let us know.
Reply from CCTV Direct (UK) Limited
Thank you for your kind words! We're delighted to hear that you were happy with our pricing, service, and fast delivery. Your support means a lot to us, and we look forward to serving you again soon.
Recommendation
I recommend this seller. Good communication, fast delivery, affordable price.
February 9, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your recommendation! We're pleased to hear that you were happy with our communication, fast delivery, and competitive pricing. Your support means a lot to us, and we look forward to serving you again.
Easy to order and prompt delivery
Easy to order and prompt delivery
I have ordered my Pyronix intruder alarm from them.
February 7, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your wonderful feedback! We're glad to hear that you found the ordering process simple and the delivery prompt. We hope you're happy with your Pyronix intruder alarm, and we look forward to serving you again in the future.
Reply from CCTV Direct (UK) Limited
Thank you for your feedback! We're pleased to hear that you found our website easy to navigate and were satisfied with our quick and fast delivery. We truly appreciate your support and look forward to serving you again.
Great range of products and easy to navigate to find what's needed
Huge amount of products, but a simple UI to help navigate and find what I needed, including some great value options. packaged well and delivered quickly. really good user experience.
January 4, 2026
Reply from CCTV Direct (UK) Limited
Thanks so much for your kind words!
We’re really glad you found the site easy to use and the product range good value. Great to hear everything arrived well packaged and quickly too. We truly appreciate your support and look forward to serving you again!
Reply from CCTV Direct (UK) Limited
Thank you for the great feedback!
We’re really happy to hear you were pleased with the fast service and same-day dispatch. Thanks for choosing us, and we hope to see you again soon!
Reply from CCTV Direct (UK) Limited
Thank you for your kind review!
We’re glad you found our team supportive and the service helpful. Your feedback means a lot to us, and we’re always here to help!
Reply from CCTV Direct (UK) Limited
Thank you so much!
We’re delighted to hear you had a great experience and loved the service and products. No regrets is exactly what we like to hear! Looking forward to serving you again
Excellent service
Excellent service, knowing the camera would arrive a day late they phoned me to let me know about it.
February 3, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your excellent review!
We really appreciate your understanding, and we’re glad our team kept you informed about the delivery. Clear communication and good service matter to us—thanks for choosing us!
Reply from CCTV Direct (UK) Limited
Thank you for your review!
We’re happy to hear the delivery was on time and the product arrived in perfect condition. Thanks for choosing us—we appreciate your support!
Good prompt delivery well packed
January 28, 2026
Reply from CCTV Direct (UK) Limited
Thank you so much for your kind words! We're glad to hear that your order arrived promptly and well packed. We really appreciate your support!
Great customer service
Great customer service, with help to choose correct product. Competitive prices & delivery
January 26, 2026
Reply from CCTV Direct (UK) Limited
Thank you very much for your great feedback! We’re delighted to hear that you were happy with our customer service and that we could help you choose the right product. Offering competitive prices along with fast and reliable delivery is exactly what we aim for. We really appreciate your support and look forward to serving you again soon!
The stuff is very helpful
The stuff is very helpful, they can solve properly any issue.
February 3, 2026
Unprompted review
Reply from CCTV Direct (UK) Limited
Thank you so much for your kind feedback! We’re really glad to hear you found our team helpful and that we were able to resolve your issue properly. Providing clear support and making sure our customers are fully satisfied is always our top priority. We truly appreciate your support and look forward to helping you again in the future!
Quick delivery item as described.
January 28, 2026
Reply from CCTV Direct (UK) Limited
Thank you for your great feedback! We're glad your order arrived quickly and that you're happy with the item. We appreciate your support and look forward to serving you again.
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