Cedar Direct Limited  Reviews 14

TrustScore 4.5 out of 5

4.5

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Company details

  1. Wood Supplier

Written by the company

We are a family run business of joiners and master craftsmen based in the South West of England with over 30 years’ experience in the building industry. We established Cedar Direct when we were unable to find a sustainable, high quality, cost effective source of Canadian Western Red Cedar cladding in the UK. However, whilst Canadian Western Red Cedar cladding is undoubtedly the ‘gold standard product’ it is expensive to harvest and import into the UK. We also found that we were working on an increasing number of projects where sustainability, low carbon footprint and minimal environmental impact was at the heart of the design. This led us to evaluate whether locally grown alternatives were a viable option.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

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Rated 5 out of 5 stars

Super communication and delivery process

Great communication on ordering, giving us extra options if we wanted. Fair pricing, and the the delivery was exceptional. Driver was friendly and helped me unload into the garden rather than dumping it all on the drive. Loads of care taken, quality cladding, I'm very impressed, thank you!

July 9, 2025
Unprompted review
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Reply from Cedar Direct Limited

Hi Amanda,

Thank you so much for taking the time to leave us a review – we really appreciate it. We're especially glad to hear your kind words about Gary, our driver. He takes great pride in what he does, and it's always a pleasure to pass on positive feedback like yours.

We care deeply about delivering high-quality products and service, so it's incredibly rewarding to know that this came through in your experience with us.

Thanks again for your support, and all the best with your project!

Kind regards,
Harrison, Cedar Direct

Rated 5 out of 5 stars

Satisfied customer Overall a very good experience with…

Overall a very good experience with Cedar Direct.
The products are good quality and were delivered on time. I had a small amount of unused material left over at the end and they were happy to give a refund.
There doesn’t seem to be anyone manning the telephones however email communication worked well.
I intend to use them again for another project in the near future.

April 30, 2023
Unprompted review
Rated 5 out of 5 stars

Tidy product

The delivery was seamless.
The quality of the cladding was faultless too. A really competitive price that should give any trade out there to use this company. Thank you.

February 22, 2023
Unprompted review
Rated 5 out of 5 stars

Cedar cladding.

Cedar cladding.

Material price was a little more than competitors but a very good shipping price made Cedar Direct the best option.
Communication from Karen & Isaac was excellent and the product is lovely.

Many thanks

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful, on time and flexible

We have been using Cedar Direct for the past year. Karen and the team are incredibly helpful; we constantly amend and change orders - nothing is too much trouble. Delivery is seamless and swift; a godsend for a small business like ours.
I would highly recommend CD. Thank you!

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely impressed with this company…

Extremely impressed with this company quoted last week ordered Friday and they had it machined and delivered the following Wednesday. Can't fault the service or the quality of the product would recommend for anyone considering WRC . Thank you Karen for all your help.

February 9, 2022
Unprompted review
Rated 4 out of 5 stars

Good quality, quick turnaround…

A bit hard to get hold of but friendly and helpful when I did, turned the order around in less than 2 weeks unlike all the other firms I contacted who were quoting 7 to 8 weeks. Good quality product, no damage in transit or shortages so I can't say how good after sales service is but I would order from them again no question.

July 29, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service - Don’t believe a word on their website. They gave me a quote, I changed my requirements and reduced it a little but added extras. I then got a response saying my order was too small for them to deliver to me. I needed 20sqm plus extra bits but they didn’t want my business. Waste of time!!

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered cladding for my garden…

I ordered cladding for my garden office. Great value for money. Good communication and fast delivery. One piece of cladding was damaged but Karen was very quick to get a replacement piece sent ASAP. Can’t fault them and would defo use again.

January 21, 2021
Unprompted review
Rated 1 out of 5 stars

I had to put one star as it wouldn’t…

I had to put one star as it wouldn’t let me type this if I didn’t but this company are not worthy of half a star.
Karen doesn’t know how to run a bath let alone a business..she promises the earth and you get left in the dark after they take your hard earned money. Every delivery I have had has been badly damaged and taken two months to replace and even then the goods were damaged. I could go on on and on but can’t be bothered. I won’t this company and women out of my head for good..useless..Do not use this company!,

November 26, 2020
Unprompted review
Rated 3 out of 5 stars

Good service

Good pre-sales service, really on the ball with the delivery of good quality material and at a competitive price but really poor after sales care. Trying to get a copy invoice out of them after the sale has been like trying to get blood from a stone.

February 12, 2018
Unprompted review

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