The bras ordered were a bit tight, after liaising with Olivia who picked up my enquiry about exchanging. She ensured that she ran through all required questions to get the correct size before replacin... See more
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Review summary
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Fit, quality, comfort & styles are beyond expectations! Superior customer service! Love, love, love Celeste d’Or Curve bra! The best bra’s I’ve ever worn hands down! I will definitely recommend to... See more
Company replied
These, by far, are my favourite jelly bras and I've tried 3 other brands. The straps are wide and comfortable, the support and coverage are perfect, and the light padding is sewn in finally!!! They ar... See more
Company replied
What a fantastic shopping experience with an amazing customer service! I ordered two bras the wrong size and I contacted the customer service who couldn't have been any more helpful if they tried. A q... See more
Company replied
4.1
Great
2K reviews
Replied to 49% of negative reviews
Typically replies within 1 week
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Customer service is terrible
April 9 I requested a return April 11, they responded to me to try to get me to swap out my order. I kindly declined and requested a return label the same day April 13, I sent another message today is 15 April and I still haven’t gotten a response back for a return shipping label. Customer Service is not up to par.
Edit: they responded back to tell me that the return is subject to a $12.95 return fee. At 2:30 April 16, and still have not sent a return label. Honestly they could easily send the label and note the fee in the same email.
April 10, 2026
Unprompted review
Reply from Celeste D'or Curve
We’d like to clarify a few important points regarding your return.
As outlined in our policy, we do not offer completely free returns, as a $12.95 return fee applies. This fee covers the prepaid return label and handling. Before issuing the label, we require confirmation that you’re happy to proceed with the deduction — this is why the label is not automatically sent in the same message.
Your refund has already been processed, which means you have received your money back.
We always aim to be transparent about our policies and timelines, and we appreciate your patience while the return label is finalised.
Absolutely appalling experience
Absolutely appalling experience. Avoid.
I placed an order which was marked as “delivered” but nothing was ever delivered to me. No parcel, no notification, no proof of delivery from Royal Mail.
Despite this, the company has refused to refund me and continues to hide behind the excuse that the parcel is “in transit” or being redirected. That is not my problem. I have paid for goods that I do not have.
What’s most frustrating is the complete lack of accountability. Instead of properly investigating with Royal Mail or resolving the issue, they have pushed the responsibility back onto me and expect me to just wait indefinitely.
This is not how a reputable business operates. Under UK consumer law, the retailer is responsible for the goods until they are in the customer’s possession- something they seem either unaware of or are choosing to ignore.
I am now having to escalate this further to recover my money.
Terrible service, poor communication, and zero ownership of the problem.
In response to your reply, that is absolutely not true. The proof of delivery was a picture of a mailing room which I confirmed to you on email. The package was not delivered to my address. You asked me to confirm my address and I did. You then sent a google image of my address and I confirmed that it was my front gate. Royal Mail have not delivered my package and as I’ve stated many times it is your responsibility to get the package to me.
I am very email to upload our email exchange to confirm the above,
April 15, 2026
Unprompted review
Reply from Celeste D'or Curve
We take feedback like this extremely seriously and must respectfully clarify several important points.
First, we did provide proof of delivery. Royal Mail supplied confirmation that the parcel was delivered, along with a photo showing where it was left. This image was shared with you directly. You also confirmed in your correspondence that the location shown in the photo is your front gate.
Once Royal Mail marks an item as delivered and provides photographic proof to the delivery address, responsibility transfers in line with their delivery confirmation. We are, of course, always willing to assist with raising disputes, but we cannot accept liability for parcels that have been successfully delivered to the confirmed address and location.
We have not refused to investigate. We have communicated the information provided by Royal Mail and advised on the next appropriate steps. At no point have we asked you to “wait indefinitely,” nor have we ignored your concerns.
We understand how frustrating parcel issues can be, especially if an item goes missing after delivery. However, when proof of delivery is provided to the correct address and confirmed location, this unfortunately falls outside of our control.
LOVE these AMAZING bras!
LOVE the AMAZING customer service! Very prompt, helpful, and friendly. I purchased to wrong size and customer service VERY quickly fixed this for me. The bras themselves are super comfortable and very soft. Absolutely love the fit and the quality. If I could give more than 5 stars, I would. I will be purchasing more. I found my new favorite bras!
April 15, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for this absolutely amazing review.
We’re beyond grateful for your kind words about both our bras and our customer service. It makes us so happy to hear that we were able to quickly fix the sizing for you and that you’re now loving the comfort, softness, and fit.
Knowing that you’ve found your new favourite bras truly means the world to us. Thank you for your support — we can’t wait to welcome you back for your next order.
An amazing company to deal with
An amazing company to deal with.
I ordered incorrect sizing and my Email was responded to within hours. Emily from the company was so helpful and provided me with excellent customer service.
I have been sent replacement bras and I can’t thank Emily enough for her help and support in my online shopping experience.
April 15, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for taking the time to share your experience.
We’re so pleased to hear that Emily was able to respond quickly and support you with your sizing. Making sure our customers feel looked after — especially when ordering online — is incredibly important to us.
It’s wonderful to know your replacement bras are on their way and that you felt supported throughout the process. Your kind words truly mean a lot to our whole team.
So pleased I found this company
So pleased I found this company. The deep V
Bra fitted like a dream, it is so comfortable.
I had given up on wearing a bra because of the discomfort & fit. I have now reordered the scalloped deep V in two different colours. Looking forward to receiving them.
September 29, 2025
Unprompted review
Reply from Celeste D'or Curve
This is so lovely to read — thank you for sharing your experience.
We’re absolutely thrilled that the Deep V Bra fits like a dream and feels so comfortable for you. Hearing that you’d almost given up on wearing bras because of discomfort makes us even happier that you found us. That’s exactly why we do what we do.
How exciting that you’ve reordered the scalloped Deep V in more colours — we can’t wait for you to receive them! We hope you love them just as much.
Thank you again for your trust and support.
I got a message from a Sophie asking a…
I got a message from a Sophie asking a few details however after I sent the answers she said she would give me details about how to return the items but no word from her she also said she has never gotten any emails from me but in the message she knew what the order no was and what the items all I want is address please
March 11, 2026
Unprompted review
Reply from Celeste D'or Curve
We always reply to all customer emails and never intentionally miss any messages. It may be worth checking your spam or junk folder, as sometimes our replies can end up there by mistake.
I’ve also just sent you a private message requesting a few details so I can locate your account and double-check everything on our side. As soon as I can pull up your order, I’ll confirm exactly when we replied and make sure you receive the return information you’re waiting for.
We’re here to help and will get this sorted for you as quickly as possible.
What a fantastic shopping experience…
What a fantastic shopping experience with an amazing customer service! I ordered two bras the wrong size and I contacted the customer service who couldn't have been any more helpful if they tried. A quick response from them and they re-ordered the correct sizes needed at no extra cost for postage etc. A truly brilliant company. Thank you.
April 13, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your wonderful feedback — this truly means the world to us.
We’re so happy to hear that you had a fantastic experience and that our team could quickly help you find the right sizes under our Perfect Fit Guarantee. Making sure you feel supported and confident (in every way!) is always our top priority.
Thank you again for your kind words and for choosing Celeste D’or Curve — we’re so grateful to have you as part of our community.
Excellent customer service!
April 14, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your lovely feedback!
We’re so pleased to hear you had an excellent experience with our customer service — that’s exactly what we strive for with every single order. Your support truly means a lot to us.
Amazing and perfect…
Julie from customer service went above and beyond after I ordered the wrong size. It was my second order and the error was might fault with the sizing.
How amazing to be treated with understanding and the matter dealt with so efficiently. The bras are comfortable and a perfect fit , you barely feel like you are wearing one. Many thanks you have restored faith in me for online shopping.
April 14, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your beautiful review — this truly made our day.
I’ll be sure to pass your kind words on to Julie. She’ll be absolutely thrilled to hear that she could help turn things around for you and get the sizing sorted so smoothly. That’s exactly why we have our Perfect Fit Guarantee in place — to make sure you feel fully supported if something isn’t quite right the first time.
We’re also so happy to hear you’re loving the comfort and fit of your bras. “Barely feel like you’re wearing one” is exactly what we aim for!
Thank you again for your trust and for giving us the opportunity to restore your faith in online shopping — it truly means the world to us.
When It Doesn't Fit...Try Again!
When the first two bras were ordered and didn't fit quite right the customer service team were quick to identify what better options would be for my body type and sent them to me immediately. They are a beautiful fit and I am so pleased.
What made the experience even better was the option to donate the new, unused and perfectly gorgeous bras to a local women's shelter. It can't possibly get better than that!
April 13, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for sharing your experience — this is exactly what our Perfect Fit Guarantee is all about.
We’re so pleased our team could help guide you towards styles that truly suit your body type and that you’ve now found a beautiful fit. That feeling of finally putting on a bra that just works is everything.
And your kind words about donating the unused bras to a local women’s shelter truly touched us. Being able to support other women in the process makes it even more special, and we’re so grateful you embraced that part of the experience.
Thank you again for your trust and for taking the time to leave such a thoughtful review.
Lovely bras one style a lot tighter…
Lovely bras one style a lot tighter than the other but just used the extension provided.
April 14, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your lovely feedback — we’re so happy to hear you’re enjoying the bras.
It’s completely normal for different styles to feel slightly different in fit due to their design and level of support, so we’re glad the extender helped you get that perfect level of comfort. We always try to include little extras like that to make sure you feel fully supported.
If you ever need sizing guidance or would like help finding another style with a similar fit, we’re always here for you.
I am so happy with the customer service…
I am so happy with the customer service received from this company. They couldn’t have been more helpful with their response to my situation. I would certainly recommend dealing with the company.
April 14, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your lovely review.
We’re truly so happy to hear that you had a positive experience with our customer service and felt well supported. Providing helpful and caring assistance is always our top priority.
It means a great deal to us that you would recommend our company — thank you for taking the time to share your experience.
Excellent customer service
Excellent customer service! Product is 😊 great. Fits extremely well with great support. Love it.
April 13, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your wonderful review.
We’re so pleased to hear that you’re happy with both the fit and the support — that’s exactly what we aim for. It’s especially lovely to know that you had an excellent experience with our customer service as well.
Thank you again for taking the time to share your feedback. We truly appreciate your support.
I’ll be back for more 👍
Was a little concerned with the quality when the bra arrived a bit crumpled in the pads but it fits amazingly and gets better with each wash. I’ll be buying more for sure 👍
April 4, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for sharing your experience.
I completely understand your initial concern — sometimes the pads can shift slightly during transit, but I’m so happy to hear that once you tried it on, the fit and support were exactly what you were hoping for. It’s also great to know it’s feeling even better with each wash.
We truly appreciate your trust, and we can’t wait to welcome you back for your next order.
I ordered a large push up bra in skin…
I ordered a large push up bra in skin colour.
It was so comfortable and gave me a lovely shape but after wearing it for a few hours I realised sadly that the back was quite loose on the tightest setting…I’m a 34E.
I contacted Celeste d’or curve by email and they replied promptly and sent me out a size medium (once they had my usual size) free of charge and even in another colour which I wanted to try. They said to keep the original size to gift to a friend or keep.
Julie was so helpful and super prompt in dealing with everything for me.
Amazing bras and amazing service!
Thank you Celeste I will definitely be ordering all my bras with you from now on 🙌
April 9, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for taking the time to share such a detailed and thoughtful review.
I’m so pleased to hear that you loved the comfort and shape of the bra, and that we were able to quickly arrange a better size for you. Finding the perfect fit is so important to us, which is why we’re always happy to help make adjustments when needed.
I’ll be sure to pass your kind words on to Julie as well — she’ll be delighted to hear this.
It truly means the world to us that you’ve chosen to order your bras with us going forward. We’re so grateful for your trust and support.
Surprisingly helpful
Surprised me how helpful this company is! Ordered 2 bras dish find them suitable. However was helped by Julie to find my perfect fit!
Looking forward to trying the new size sent ☺️
April 13, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your lovely review.
We’re so pleased to hear that even though the first bras weren’t quite right, Julie was able to help guide you towards your perfect fit. That’s exactly what we’re here for.
We truly appreciate you giving us the opportunity to make it right, and we hope you absolutely love the new size when it arrives.
Lovely fabric - sizing is an issue
I love the fabric and comfort feel of the bras. The customer service is top notch. I just can not get the proper fit. Medium size provides the correct band size but the cup size is too small. Large size provides the proper cup size but the band is too large. I did try 3 different bra styles. I gave away the 3 medium bras and kept the large one however as I have it on the tightest band adjustment, it will eventually stretch to where it will be too loose and I will no longer be able to wear it.
April 13, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your honest and detailed feedback.
We’re so pleased to hear that you love the fabric and comfort of our bras, and that you’ve had a positive experience with our customer service. That truly means a lot to us.
We’re sorry to hear that you’re still struggling to find the perfect balance between band and cup size. We’ve actually reached out to you privately to gather a few more details, as reviews don’t always give us all the information we need to properly assess the fit. We would genuinely love the opportunity to look into this more closely and see if we can find a better solution for you.
Your comfort and confidence are so important to us, and we’re here to help get this sorted.
These people are such con artists
These people are such con artists. Reading all those replies, they state the £12.95 return fee is in their return policy online.
IT IS NOT. They are lying.
DO NOT BUY FROM THIS COMPANY!
April 13, 2026
Unprompted review
Reply from Celeste D'or Curve
Our £12.95 return fee is clearly stated within our Returns Policy on our website.
We do not mislead customers, and we stand by our published policies. In addition, we offer our Perfect Fit Guarantee as an alternative solution so customers can avoid return costs altogether by receiving a replacement size or style free of charge.
We would never intentionally mislead our customers, and we take accusations like this very seriously.
Our goal is always to provide clear communication and supportive service, and we remain available to help resolve any concerns you may have.
Wanted to love the bras but don’t
Wanted to love the bras. They are very soft, but I ordered based off the size guide. Straps are too long, band is too large but cups are too small. I spill out of the bra and can not manage to get them to work for me personally. Of course hadn’t worn all before the time to return.
April 13, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for sharing your honest feedback.
We’re really glad to hear that you found the bras soft, but it sounds like the fit definitely wasn’t right for you — especially with the straps, band, and cup balance. That’s understandably frustrating.
We’ve sent you an email so we can gather a few more details and personally help you with this. We’d truly love the opportunity to see if we can find a better fit solution for you.
Please do check your inbox, and we’ll take it from there.
Straps will not stay up even though i…
Straps will not stay up even though i tightened them to the max
Padding is way too much
April 6, 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for sharing your feedback.
We’re sorry to hear that the straps didn’t stay in place and that the padding felt too heavy for you — that’s certainly not the experience we want you to have. Fit and comfort can vary depending on shape and preference, and we’d really like to understand this better.
We’ve reached out to you privately to gather a few more details so we can look into this properly and see how we can help.
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