If I could give 0 stars I would. The dress was of poor quality, could only be returned to an overseas address and cost to return. The returned package was refused and the refund was not provided. Terr... See more
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Absolute scam of a “business.” If you’ve also been scammed, please report at econsumer.gov. The more reports they get, the better chance we can put an end to this company’s misconduct. Here ar... See more
Company replied
Pregnancy dressing isn’t easy, but the Neoma maternity dress is a gem. Stretchy yet flattering, soft but structured, it’s been perfect for family gatherings. I felt chic without sacrificing comfort.
Company replied
Product (floral sandals) are NOTHING like the photos - pretty sure the photos are ripped from Dr Martens. Shoes that arrived are laughable honestly they’re like orthopaedic shoes. Stitching is terribl... See more
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Company details
Written by the company
Welcome to Celina the Label Where fashion meets individuality, and confidence shines through every look. Founded in 2020, Celina the Label was created from a deep love for style, creativity, and self-expression. We believe fashion is more than just clothing—it’s a way to tell your story, embrace your uniqueness, and feel empowered every single day. Our Philosophy At Celina the Label, we curate timeless yet trend-driven pieces designed to make you feel effortlessly stylish. Our collections are all about versatility—whether you're dressing up for a special occasion or keeping it casual, we want you to look and feel your best. Every item is thoughtfully selected to reflect a balance of elegance, playfulness, and confidence. Our Mission We are committed to bringing you the latest trends in clothing and accessories while staying true to a chic, effortless aesthetic. Our goal is to celebrate individuality and inclusivity, ensuring that everyone finds pieces that resonate with their personal style. Through a strong connection with our community, an eye for emerging trends, and an inspiring social media presence, Celina the Label has become a go-to destination for fashion-forward individuals worldwide. We are more than just a brand—we are a movement that embraces confidence, creativity, and the freedom to express yourself through fashion. Join the Celina Community Fashion is best when shared. Follow us on social media, tag us in your looks, and become part of a community that celebrates bold style and authentic self-expression. We can’t wait to see how you make Celina the Label your own! Love, your Celina the Label team
Contact info
Netherlands
- celinathelabel.com
Breach of guidelines
Neatly Wrapped and Fresh Arrival
My order arrived neatly wrapped and folded, and everything was clean ; no odd smells like I’ve had from some online orders. Felt like it came straight from a boutique.
August 21, 2025
Unprompted review
Reply from Celina The Label
Hi Rache,
Thank you so much for your thoughtful review! We’re so glad your order arrived just as it should — clean, fresh, and beautifully presented. Creating that boutique experience, even from a box, is something we care deeply about.
We’re delighted it made a great first impression, and we hope you enjoy every piece!
Legit looks and feels like something…
Legit looks and feels like something from TEMU/SHEIN. Your charging $230 dress for something cheap and nasty. Tacky! Bro, take down your website and stop scamming people. False hope for days.
September 15, 2025
Unprompted review
Reply from Celina The Label
Hi Lucy,
We’re really sorry to hear that you were disappointed with your order — that’s absolutely not the experience we want anyone to have. We take feedback like this seriously and are always looking to improve both our products and the expectations we set online.
If you’d be open to it, we’d really appreciate the chance to make things right. Please reach out to our customer care team if you haven’t already — we’re here to help.
NOT REAL PICTURES
IN SHORT: This company misrepresents their products, hides behind a predatory return policy, and makes it nearly impossible to get a fair refund.
The company is clearly not using photos of the actual products they sell — the dress I got looked nothing like the one pictured.
When I asked for a refund, I was shocked at the so-called “options”:
A tiny 20% refund plus a 50% gift card (forcing me to shop with them again).
100% store credit only, no actual money back.
Or a return option that costs $50 in shipping plus a 10% restocking fee — leaving me with practically nothing back.
These are not genuine return options. They are designed to trap customers into spending more money, even when the product was misrepresented from the start. Asking for photos of the dress before even considering a refund was another stalling tactic.
September 15, 2025
Unprompted review
Reply from Celina The Label
Hi Jackie,
We’re truly sorry to hear about your experience — it’s clear we fell short of your expectations, and for that, we sincerely apologize. We never want any customer to feel misled or frustrated, and we understand how upsetting it can be when a product doesn’t match what was shown online.
Our return policy is intended to offer flexible options, but we hear your concerns loud and clear. Your feedback about the product representation and return process is being taken seriously, and we’re reviewing your case internally to ensure it’s handled fairly.
If you’re open to it, we’d love the opportunity to take another look and work toward a better resolution. Please feel free to reply directly to our customer care team or reach out again, and we’ll make sure your message is prioritized.
Thank you again for taking the time to share your experience — it helps us improve.
Avoid, nothing like what’s advertised!
Avoid!
Ordered what I thought was going to a lovely wedding guest dress. Turned up and was nothing like what was advertised. Paid over £60 for it, would have probably got a better quality and for less on Shein.
Tried getting in touch but they don’t offer a full refund and plus charge you £36 for return. Joke!
September 6, 2025
Unprompted review
Reply from Celina The Label
Hi Anne,
Thank you for following up and providing your order number. We're really sorry to hear there's been an issue, and we understand how frustrating that can be. Our team is on it and will make sure everything gets sorted as quickly as possible.
We appreciate your patience — thank you for reaching out again.
Dress looks nothing like the pictures…
Dress looks nothing like the pictures and definitely not worth the price
September 15, 2025
Unprompted review
Reply from Celina The Label
Hi Abigail,
Thank you for your feedback, and we're sorry to hear that the dress didn't meet your expectations. We strive to represent our products as accurately as possible, so we take comments like yours seriously.
We’d love the chance to make this right—please reach out to our customer service team with your order details so we can assist you with a return, exchange, or further support.
Thank you again for bringing this to our attention.
A Website That’s Pleasant to Use
Their website is just clean and easy to navigate. No pop-ups everywhere or confusing filters. I found myself browsing longer just because it was pleasant to use.
July 18, 2025
Unprompted review
Reply from Celina The Label
Hi Alice,
Thank you so much for the kind words! We’re thrilled to hear that you enjoyed your experience on our website. Creating a clean, easy-to-navigate space is exactly what we aim for, so it means a lot to know it made browsing more enjoyable for you.
We hope to see you back soon! 😊
I ordered BBL gummies more than two…
I ordered BBL gummies more than two weeks ago and they STILL haven’t arrived. This company is a complete joke—no contact, no updates, nothing. The website is only in French, which makes it impossible to understand, and they clearly don’t care about their customers. At this point it feels like straight-up fraud. Don’t waste your money here. Total scam.
September 14, 2025
Unprompted review
Reply from Celina The Label
Hi Dupa,
We're very sorry to hear about your experience and the frustration it has caused—we understand how upsetting it is when orders are delayed and communication feels lacking. This is absolutely not the level of service we strive to provide.
Please reach out to us directly including your order number, so we can urgently look into this for you. If the website language has been a barrier, we’re more than happy to assist in English to make things easier.
We appreciate you bringing this to our attention and want to assure you we’re here to help get this resolved.
Professional Delivery Experience
Delivery was smooth and on time. The courier even handled the package carefully, which isn’t always the case with online orders. Overall, it felt professional from start to finish.
June 24, 2025
Unprompted review
Reply from Celina The Label
Hi Lynne,
Thank you so much for your lovely feedback! We're glad to hear your delivery went smoothly and that the courier handled your order with care—that’s exactly the kind of experience we aim to provide.
We’re so happy it felt professional from start to finish, and we truly appreciate you taking the time to share your experience.
Checkout That Feels Reliable
Everything about the checkout process felt safe and reliable. I liked that I got a clear confirmation with shipping details right away. It feels like they’ve got the system nailed down.
June 25, 2025
Unprompted review
Reply from Celina The Label
Hi Alma,
Thank you so much for your kind words! We’re delighted to hear that the checkout process felt safe and reliable, and that the clear confirmation and shipping details gave you peace of mind. We work hard to make the whole experience smooth and trustworthy for our customers.
We appreciate your feedback and hope to serve you again soon!
I ordered two dresses,both of them are…
I ordered two dresses,both of them are very different from the pictures you see online . I want to get a refund but i cant contact with their team.
September 12, 2025
Unprompted review
Reply from Celina The Label
We're really sorry to hear that the dresses you received did not match the images shown online. That’s definitely not the experience we want for our customers.
Please email us directly with your order number and photos of the items you received, and we’ll be happy to assist you with a return or refund as quickly as possible. If you've had trouble reaching us before, we sincerely apologize — we’re here to help and will make sure your concerns are addressed.
Looking forward to resolving this for you.
SCAMMERS!!!
SCAMMERS!!!
I wish I could post a pic on here. The bikini set I ordered for $255 came and it’s literally one piece of cloth tied to a string💀 I actually laughed when I saw this shit. The bikini is not lined and it’s not hemmed on the sides either so it’s literally a piece of cloth. Rather than sewing the string into the bikini bottom, they literally just tied it to the corner of the cloth. Ordered a dress as well and only a skirt came. Horrible experience. Don’t do it.
September 12, 2025
Unprompted review
Reply from Celina The Label
We’re really sorry to hear about your experience — that sounds incredibly frustrating, and it’s absolutely not the standard we hold ourselves to. We appreciate your honest feedback and take these concerns seriously.
Please reach out to us with your order number and photos of the items you received. We’d love the chance to make this right, whether that’s a refund, replacement, or another resolution that works for you.
Thank you for bringing this to our attention — we’re here to help and will do our best to fix this.
the dress i ordered took weeks to…
the dress i ordered took weeks to arrive and when it arrived I could not believe how badly made it was , it looks like a child has made it and the quality of the fabric made it look like a cheap night dress , would never order anything again and thankfully didn't pay the £195 that the dress was priced at .
September 9, 2025
Unprompted review
Reply from Celina The Label
Dear Allison,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with the dress did not meet your expectations. We understand how disappointing it must have been to wait for your order, only to be unhappy with the quality upon arrival.
This is certainly not the standard we aim to uphold, and we appreciate you bringing this to our attention. Your comments have been shared with our design and quality control teams for review.
If you haven't already, please feel free to reach out to our customer service team—we’d be happy to assist further or help resolve the matter.
Relaxed but still refined
This Alessandra dress is relaxed but polished, the kind of thing you wear on a holiday evening. Only thing ; it ran longer than I expected. Still nice, just not my usual length.
February 17, 2025
Unprompted review
Reply from Celina The Label
Hi Esther,
Thanks so much for your thoughtful review! We're glad to hear you found the Alessandra dress relaxed and polished — perfect for a holiday evening. We appreciate the note on the length; feedback like this really helps others make informed choices. If you ever have questions about fit in the future, feel free to reach out — we're happy to help!
Pictures turned out stunning
Bought the Mackenzie dress for a photo shoot and the pictures turned out amazing. The way the skirt moves is gorgeous. The hem wrinkled after sitting though, so I’d save it for events where I’m on my feet more.
May 15, 2025
Unprompted review
Reply from Celina The Label
Hi Natalie,
Thank you for sharing your experience with the Mackenzie dress! We're thrilled to hear it photographed beautifully — the flowing skirt really does make for stunning movement. We appreciate your note about the wrinkling and totally understand your suggestion for more stand-up events. Feedback like yours is so valuable, and we’re glad the dress helped make your shoot a success!
Bad quality and service
This company is not worth any stars !!! Never order from this site … I ordered a dress it was really bad quality I tried to send back but the company wanted to charge me $50 !!! The dress wasn’t worth £5 .. they then said I could keep the dress and would give me a credit to order another. I needed a red dress for a ball so I ordered another style red dress. Well the dress arrived and it was bright pink !!! Not only that but it was really badly made. The size I ordered was a large, it was so small a size 8 couldn’t get in it. After lots of emails they said I couldn’t have a refund as it was purchased with a voucher !! they gave me the voucher !!
I will be rewriting reviews on every site I know so they no else wastes the money that I have 😡
September 7, 2025
Unprompted review
Reply from Celina The Label
Hi Jayne,
We're truly sorry to hear about your experience and completely understand your frustration. This is not the kind of service or quality we aim to deliver, and we sincerely regret that both dresses didn’t meet your expectations.
We apologize for the confusion around the return process and the use of store credit — that certainly should have been handled more smoothly. We'd like the chance to make this right. If you're open to it, please reach out to our customer service team again with your order number, and we’ll do everything we can to resolve this for you.
We appreciate your feedback and will be reviewing this case internally to improve going forward.
Reply from Celina The Label
Hi Katebez,
We're very sorry to hear that you feel this way. This definitely isn’t the experience we want our customers to have. We'd appreciate the opportunity to understand what went wrong and try to make it right. Please contact our customer support team with your order details so we can look into this further.
This company is a complete scam
This company is a complete scam, the pictures you see on social media and on there website are not the actual merchandise that they sell. I purchase the Tessa dress, which was pictured as a beautiful silk gown with a corset bodesk. Although I received a terrible quality dress that was either materials, and was very poor quality. Which was definitely not the same dress in the picture, or worth the 140$ I paid for the dress. Do not shop with them. Scam.
August 18, 2025
Unprompted review
Reply from Celina The Label
Hi Chloe,
We’re very sorry to hear that your experience with the Tessa dress didn’t meet expectations. We completely understand how disappointing it is to receive something that doesn’t match what was pictured. That’s not the standard we strive for, and we’d like the chance to look into what went wrong.
Please reach out to our customer support team with your order number and photos of the item received — we want to make this right and will review the issue as a priority.
Thank you for your feedback — it helps us improve
This item is the worst product I’ve…
This item is the worst product I’ve ever purchased. It’s incredibly cheap fabric, doesn’t match the item I purchased and is completely disappointing. Please do not shop with this store!!!
September 3, 2025
Unprompted review
Reply from Celina The Label
Hi Elanah,
We're truly sorry to hear that your experience didn’t meet expectations. This isn’t the standard we aim for, and we understand how disappointing it is to receive something that doesn’t match what you ordered. We’d really appreciate the chance to make things right — please reach out to our support team and we’ll do our best to resolve this for you.
Just a scam!
0 stars. Avoid this brand at all costs. Ordered a dress, came late, very poor quality and does not sit well as all (falls down), decided to send back. Well, apparently back to China, which also nowhere mentioned. "Easy returns" they say - ahah, what a joke - You have to send them a request that you want to return, then they send you long email with instructions that you should proof why you want ti return and take photos of the dress and, since they care so much about sustainability, they try to do anything that you don't send it but of you still decide to send then send it directly to China. Guess what? Returning this dress will cost me as much as two dresses! So, please, don't repeat my mistake.
August 23, 2025
Unprompted review
Reply from Celina The Label
Hi Anna,
We’re very sorry to hear about your disappointing experience. We strive to make returns as smooth as possible, and it’s clear we fell short here. We understand how frustrating shipping costs and the return process can be, especially when it wasn’t clearly communicated. Please reach out to our customer care team we’d like to personally assist you and see how we can make this right.
Thank you for your feedback; it helps us improve.
DO NOT BUY
Yeap I should have read all these reviews before buying anything. They are SCAM and it's literally just shein quality. DO NOT BUY!!! I just received my dresses and the mail and I've wrote to them complaining about the quality. I waiting for a response but after reading some of the comments I don't think anything is going to happen unfortunately.
September 2, 2025
Unprompted review
Reply from Celina The Label
Hi Neeraj,
We’re really sorry to hear you’re disappointed with your order. We take quality concerns seriously and want to make sure every customer feels heard. Please reach out directly to our customer support team so we can address your concerns and find a solution for you. We appreciate your feedback and hope to make things right.
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