If I could give 0 stars I would. The dress was of poor quality, could only be returned to an overseas address and cost to return. The returned package was refused and the refund was not provided. Terr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute scam of a “business.” If you’ve also been scammed, please report at econsumer.gov. The more reports they get, the better chance we can put an end to this company’s misconduct. Here ar... See more
Company replied
Pregnancy dressing isn’t easy, but the Neoma maternity dress is a gem. Stretchy yet flattering, soft but structured, it’s been perfect for family gatherings. I felt chic without sacrificing comfort.
Company replied
Product (floral sandals) are NOTHING like the photos - pretty sure the photos are ripped from Dr Martens. Shoes that arrived are laughable honestly they’re like orthopaedic shoes. Stitching is terribl... See more
Company replied
Company details
Written by the company
Welcome to Celina the Label Where fashion meets individuality, and confidence shines through every look. Founded in 2020, Celina the Label was created from a deep love for style, creativity, and self-expression. We believe fashion is more than just clothing—it’s a way to tell your story, embrace your uniqueness, and feel empowered every single day. Our Philosophy At Celina the Label, we curate timeless yet trend-driven pieces designed to make you feel effortlessly stylish. Our collections are all about versatility—whether you're dressing up for a special occasion or keeping it casual, we want you to look and feel your best. Every item is thoughtfully selected to reflect a balance of elegance, playfulness, and confidence. Our Mission We are committed to bringing you the latest trends in clothing and accessories while staying true to a chic, effortless aesthetic. Our goal is to celebrate individuality and inclusivity, ensuring that everyone finds pieces that resonate with their personal style. Through a strong connection with our community, an eye for emerging trends, and an inspiring social media presence, Celina the Label has become a go-to destination for fashion-forward individuals worldwide. We are more than just a brand—we are a movement that embraces confidence, creativity, and the freedom to express yourself through fashion. Join the Celina Community Fashion is best when shared. Follow us on social media, tag us in your looks, and become part of a community that celebrates bold style and authentic self-expression. We can’t wait to see how you make Celina the Label your own! Love, your Celina the Label team
Contact info
Netherlands
- celinathelabel.com
Breach of guidelines
TERRIBLE
Zip is busted. Cheap material. Been trying to return for a week and the emails just keep re asking me for video/phogo evidence. Complete scam artists. Do not use!!!
August 25, 2025
Unprompted review
Reply from Celina The Label
Hi Vikki,
We're truly sorry to hear about your experience and the frustration you've faced with both the product and our return process. This is not the standard we strive for, and we take your feedback seriously.
We understand how inconvenient this has been, and we’d like to make things right. Please reach out to us directly and mention this review so we can prioritize your case.
Thank you for bringing this to our attention — we’re committed to improving.
Worst worst worst worst company!!!!!!
Worst worst worst worst company!!!!!!!
Pregnant brought a dress and didn’t even look good the material is something cheap but you pay almost $200 Australian for it! It’s completely see through which how the hell are you meant to wear it!
They refused to give me a refund as I have gone over 2 week refund policy even though it’s brand new and has never been worn just going go throw it in the bin!
Shame on your business for selling shit products for money that’s not even worth the product!
False advertisement I will never recommend this company!
DO NOT BUY FROM THESE SCAMMERS!
August 24, 2025
Unprompted review
Reply from Celina The Label
Hi Lacey,
We're really sorry to hear about your experience—it’s absolutely not the standard we aim to deliver. Receiving an item that doesn't match expectations, especially one that was faulty, is unacceptable, and we understand your frustration with the delay in resolving this.
We appreciate your feedback and are taking it seriously to address these issues internally. If there's anything further we can do to make things right, please feel free to reach out to us directly.
Thank you for bringing this to our attention.
Scam
Liars , they sell Chinese products, they don’t fit like you see in pictures . Material is totally different. Don’t buy!
August 20, 2025
Unprompted review
Reply from Celina The Label
Hi Mariam,
Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. We strive to provide accurate product descriptions and images, and we regret that the item did not reflect that for you. Your comments about the fit and material have been noted, and we’re working with our suppliers to improve quality and consistency.
If you haven’t already, please reach out to our customer service team—we’d like the opportunity to make this right.
The dress arrived really poor quality
The dress arrived really poor quality, looks like a 20$ SHEIN dress that I paid 153$ for !!! It’s a scam don’t buy anything from them
August 5, 2025
Unprompted review
Reply from Celina The Label
Hi Chloe,
We’re really sorry to hear that you’re disappointed with your order. That’s definitely not the experience we want our customers to have. Please reach out to our customer support team with your order number — we’d love the chance to look into this further and make things right for you.
DONT BELIEVE THE PICS - AVOID
AWFUL quality and they swerve return requests and get you to pay to return to China. I bought a two piece satin outfit what I received was a frumpy dress which was sown together in the middle. They offered me 20% refund to keep it. AVOID. The pics online are FAKE.
August 18, 2025
Unprompted review
Reply from Celina The Label
Hi Holly,
We're very sorry to hear about your experience and that the item you received did not match what you ordered. That’s certainly not the standard we aim to uphold.
Please reach out to our customer service team so we can review your order details and work toward a resolution. Your feedback is important to us, and we appreciate you bringing this to our attention.
Don't buy from Celina the Label
The dress arrived from China. Didn't take too long. But no labels inside - no size and no brand. Who knows where they come from? It didn't fit and it didn't look like the picture. The torso was way too long and the bust was so much smaller than their sizing guide suggested that the zip was never going to close - there was at least a 3 inch gap. The pictures showed a nice dress with the fabric in layers that looked a bit like a flower spreading out from the side waist. In reality the fabric just flopped so it looked like a dress with a heap of crinkly fabric flopping around at the side. Read reviews first and don't expect a refund. I read the reviews too late and just settled for 20% refund and a 50% voucher which I'll never use. As close to a scam as you'll ever get without actually being a scam. Don't go near them.
August 13, 2025
Unprompted review
Reply from Celina The Label
Hi Frances,
We're sorry to hear that the dress didn't meet your expectations and that the fit and design were not as advertised. We understand how disappointing this must have been.
Please contact our customer service team so we can review your order and address your concerns directly. We are continually working to improve both our products and customer experience, and your feedback is important to us.
I want to give it a negative rating. It’s a scam and bad bad customer service
This is a scam. I wanted to believe it wasn’t but it is. Dresses are poor material nothing like they advertised.
It is free international shipping to ship to you but you have to pay $50usd and then 10% of the refund will be taken off of the money needed for a refund? Because of handling fees?? No other company I know does this.
Which means when I’ve paid $129NZD for my dress they’re only willing to give me $31.6 back? Which is an absolute joke considering it’s free shipping to get it delivered. Talk about double standards.
In all their replies to comments they’ve mentioned “get in contact with us.” Don’t do it. All they do is recycle the same phrases that have nothing to do with what you’ve already said.
If I could give this company a negative star rating it would be off the scale.
I am really disappointed in their poor customer service, poor quality and lack of transparency during returns and shipping.
August 18, 2025
Unprompted review
Reply from Celina The Label
Hi Rosie,
We're truly sorry to hear about your experience and understand your frustration regarding the quality and return process. This is certainly not the experience we want for our customers.
Please contact our customer service team so we can look into your order details and work toward a resolution. We value your feedback and would appreciate the opportunity to make this right.
SCAM WARNING
This site is a scam the products bear little resemblance to the photos and are made of cheap satin type materials they are taking the photos from somewhere else
If you try to return they advise it could cost up to 100US dollars
August 16, 2025
Unprompted review
Reply from Celina The Label
Hi MW,
We’re very sorry to hear that you were disappointed with your order and your overall experience. This is certainly not the impression we want to leave with our customers.
All our product images are intended to accurately reflect the items we sell, and we do our best to include detailed descriptions to help customers make informed decisions. That said, we understand how frustrating it can be if the product does not meet your expectations, and we take feedback like yours seriously.
Regarding returns, we always strive to be transparent about potential shipping costs and aim to offer alternative solutions—such as partial refunds—when international return fees may be high.
If you haven’t already, we encourage you to reach out to our customer support team so we can review your order and see how we might make things right.
Thank you for taking the time to share your feedback.
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM - SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
August 18, 2025
Unprompted review
Reply from Celina The Label
Hi Rocio,
We’re truly sorry to hear that you feel this way and regret that your experience didn’t meet your expectations.
Our goal is always to provide quality products and transparent service, and we take any concerns seriously. If you’ve encountered an issue with your order, we’d appreciate the opportunity to look into it and work toward a resolution.
Please don’t hesitate to reach out to our customer support team with your order details so we can assist you directly.
Cheap material, poor customer service
The dress was well designed but completely see through with super cheap material that one would not even wear in their own home. The sleeves came completely detached from the dress. It took a month to arrive, cost $110 and when I realized I would have to pay more to get it lined, I decided to request a refund for which I was charged $50 for a return label even though it was supposedly shipped from a place within Texas to my place within Texas. I would never buy anything from them ever again. Trust the reviews.
August 16, 2025
Unprompted review
Reply from Celina The Label
Hi HLG,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience was disappointing, especially regarding the quality and condition of the dress upon arrival.
It’s absolutely not the experience we want for our customers, and we understand how frustrating it can be to receive an item that doesn’t meet expectations—especially after a long wait. The issue with the detached sleeves is certainly not acceptable, and we would have appreciated the opportunity to resolve that for you.
Regarding the return label fee: while we do work with U.S. distribution partners, some returns are processed through our international fulfillment centers, which can affect return costs. That said, we’re always happy to explore alternative solutions, such as partial refunds, to help avoid high return shipping fees.
If you haven't already, please feel free to contact our customer service team with your order number so we can review the case further. We do take all feedback seriously and will continue working to improve both our product quality and service.
DO NOT ORDER FROM THIS WEBSITE.
DO NOT ORDER FROM THIS WEBSITE.
Absolute scam, the dresses are nothing like the ones advertised. They are made from cheap flimsy material. So see through and unflattering. Then you can't return them unless you wish to pay 50 dollars for a returns label.
August 16, 2025
Unprompted review
Reply from Celina The Label
Hi Megan,
We’re sorry to hear that you were disappointed with your order, and we appreciate you taking the time to share your feedback.
We strive to represent our products as accurately as possible through our photos and descriptions, but we understand how frustrating it can be when an item doesn’t meet expectations. We also realize that return shipping costs—especially for international processing—can be a concern, which is why we do our best to offer alternative solutions when possible.
If you haven’t already, please feel free to reach out to our customer support team with your order details. We’d be happy to look into your case and see how we can help make things right.
My $75 dress is the quality of a $10…
My $75 dress is the quality of a $10 SHEIN dress! Do not get scammed like I did.
August 2, 2025
Unprompted review
Reply from Celina The Label
Oh no, Morgan — that’s so disappointing to hear. Thanks for being honest and sharing your experience. Quality should definitely match the price, and it’s frustrating when it doesn’t. We’d really like to make this right — please contact our customer service so we can look into it for you.
I suspect the positive reviews made by bot or AI
The dress are cheap and I seriously doubt the positive reviews. I think the positive reviews are made by bots and AI. They dont feel real... Not the fault of Trustpilot but the positive reviews seemed so fake and to perfect and humans dont write tis way...
August 14, 2025
Unprompted review
Reply from Celina The Label
Hi Laura, thank you for sharing your thoughts — we’re really sorry to hear you feel this way. We understand your concern and take feedback like this seriously. All our reviews, both positive and negative, come from real customers, and we never use bots or AI to generate them. That said, if you’ve had a disappointing experience with your order, please reach out to our customer service team — we’d love the chance to make things right.
I’d put 0 stars if that would be possible!
I’d put 0 stars if that would be possible! Rarely have I seen such scammy stuff online.
1) clothes advertised is (once you get it) such low quality that you wouldn’t pay a cent for it in a physical store, weird sizes (Chinese things) and in general just not the thing that has been promised.
2) once you want to return the stuff and ask for a shipping label, you’ll find out that it’s actually a Chinese shop hidden by the fancy name! What a disaster! They don’t want to give you a shipping label, they ask for DDP all the way back to China and for customers to pay all duties in taxes completely. This is so ridiculous I cannot believe it that this hasn’t been exposed earlier.
3) communication is a mess, they are of course using chat agents who are offering discounts on the next purchase or even 30-40% refund in order not to send the package back!!!
PEOPLE DO NOT ORDER ANYTHING HERE ITS A SCAM
BAD QUALITY
BAD SIZING
MISLEADING
RETURN AND REFUND POLICY SUCKS
CHEAP CHINESE SHOP THAT IS MAKING HUGE PROFITS ON YOUR ORDERS THAT YOU CANT EVEN WEAR!!!!!
August 7, 2025
Unprompted review
Reply from Celina The Label
Hi Sara,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience this is definitely not the standard we aim to uphold.
We understand your concerns about product quality, sizing, and the return process. We want to clarify that we are committed to transparency and customer satisfaction, and we’re sorry if that hasn’t been reflected in your experience. Regarding returns, we strive to make the process as smooth as possible and would be happy to look into your case personally to find a resolution.
Please reach out to customer service, so we can assist you promptly and address your concerns in detail.
Your feedback is important to us as it helps improve our products and service.
Cheap dupes
Cheap dupes, damaged items, no clothing tags, disreputable company to the max. Don’t ever do this to yourself. ‘Company’ run by bots and I’m just about at the of my rope with the back-and-forth about my own refund request, and I’m going to have to proceed with a dispute at this rate.
August 12, 2025
Unprompted review
Reply from Celina The Label
Hi there,
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is absolutely not the standard we aim to uphold, and we understand your frustration.
We’d like to make things right. Please reach out to our support team with your order details so we can look into your refund request immediately and ensure it’s handled properly. While we are a small team and not bots, we recognize that delays or unclear communication can feel impersonal, and we’re working hard to improve that.
Your satisfaction matters to us, and we hope to resolve this to your expectations as quickly as possible.
My return parcel arrived back at my…
My return parcel arrived back at my house after 4 months. The address given on the return policy is fake.
August 11, 2025
Unprompted review
Reply from Celina The Label
Hi Sophie,
We're sorry to hear about the trouble with your return parcel. If the address provided in the return policy appears to be incorrect or fake, we strongly recommend reaching out to our Customer Service team as soon as possible. They’ll be able to investigate the issue and assist you further.
Thank you for bringing this to our attention.
From Dream Dress to Total Disaster – Celina The Label Scam
The Collins Ruffle Strapless Maxi Dress is a total scam. The dress is made of cheap, flimsy material — honestly feels like “duck heap” fabric — and looks nothing like the high-quality Nana Jacqueline dress it tries to copy. Customer service is the worst I’ve ever dealt with. They don’t know how to communicate, and if you want a refund, they make you pay $50 for a return shipping label — on a dress that cost me $100. The quality is awful, and to make matters worse, I ordered this on July 9 and it didn’t arrive until almost a month later. Save your money.
August 10, 2025
Unprompted review
Reply from Celina The Label
Hi Hails,
We're really sorry to hear that you were disappointed with your order and your experience with our customer service. This is far from the standard we aim to provide.
We understand your frustration regarding the quality, delayed shipping, and return process. Your feedback is being shared with our product and support teams so we can review and improve. If you haven't already, we encourage you to reach out to our customer service team directly so they can assist you further with your concerns.
Thank you for taking the time to share your experience.
4 months and they still won’t process…
4 months and they still won’t process my return.
Don’t shop here.
I’m sure this review will be deleted, along with my last honest review.
August 9, 2025
Unprompted review
Reply from Celina The Label
Hi Shannon,
We’re very sorry to hear about your frustrating experience with your return. This is not the service standard we strive for, and we understand your disappointment.
Please know that your reviews are not deleted unless they violate our guidelines, and we value honest feedback. To help resolve your return as quickly as possible, please reach out directly to our customer service team with your order details, and we will prioritize your case.
Thank you for your patience.
False advertising!! Beware of this brand!
Absolutely false advertising when it comes to their garments especially the dress i bought. Looks nothing like the picture on their website. Extremely poor quality and their returns policy makes it even worse
August 8, 2025
Unprompted review
Reply from Celina The Label
Hi Mary,
We’re sorry to hear the dress didn’t match your expectations. We always aim to provide accurate images and descriptions, and we’ll be reviewing this item to ensure it reflects reality better. Your feedback on quality and returns is important, and we’ll share it with our team to help improve both our products and processes.
This label’s customer service is…
This label’s customer service is horrible. First of all they have very bad return policy and not a standard one. Ppl assume in this day and age any label will give full refund if you initiate return right away. I order the dress the size and material quality was not upto the standards. Now only option I see is to pay high retune fee or store credit. When your product are this bad why would some one waste their time energy to buy another failed product.
Please do better if you want repeat customers and your return policy is kind of cheating for any loyal buyer. They don’t even let user rate their product on site. Next time for sure going to skip such labels
August 1, 2025
Unprompted review
Reply from Celina The Label
Hi Neha,
We’re sorry to hear about your disappointment with both the product and our returns process. We understand how frustrating it is when an item’s fit or quality doesn’t meet expectations, and we’ll review your feedback closely to see where we can improve. Your concerns about transparency, return costs, and product reviews have been noted and shared with our team—thank you for taking the time to let us know.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.