CELINE Reviews 

Terrible customer service. My order was lost by UPS, no reply from customer service, no updates or any kind of information whatsoever. No refund or replacement as well. Such an embarrassment for Celine.

The phone number they have online does not work! Not a good sign. I bought a belt for my wife online and was told to take back to the store. I went to the galleria, paid to valet, waited in line at Celine in Houston for 25 minutes. Then the sales person tells me to return it online. Then online orders responded that I had to take it to the store! It would be really helpful if the had a phone number to call.

Ordered a purse that happened to come back in stock a few days before thanksgiving, called customer service a day after thanksgiving to ensure there was indeed a purse available to ship. The purse was shipped the very next day after speaking to customer service and arrived within one business day in mint condition. Purse wrapped up nicely in a Celine dust bag, placed in a Celine box.

Extremely confusing and frustrating online purchase experience. Tried to buy a coat of $5K online. The payment was approved with my credit card instantly, but the order was not confirmed for several days. No one contacted me from the store; I tried to get through on their phone line but it was always busy, but when you wait on the phone line, an automated voice suggests that you reach out through their online inquiry form. So that's what I did. Then someone wrote back to my online inquiry, and simply says that I should call them instead. This is already a ridiculous start, but it goes worse from here.

When I finally got someone on the phone, they said they need to verify my credit card and need a six-digit transaction authorization code from me. I called my bank (Chase) for it, and Chase made it clear that they do not provide this code to individual customers, that the merchant store should already have this code, and that it is not normal for a merchant to ask an individual customer for this code. Chase also said they verify credit card purchases for merchants everyday, and the practice is for the merchant to call the bank directly, not to go through the customer. I then had to communicate all this to a Celine customer service person, who then asked me to call Chase on the phone with her so she could verify my name and contact information with the bank. I have no idea why Celine could not have simply done that with Chase in the first place, instead of waiting for me to contact them and making me go through this whole process.

The degree of lack of professionalism is alarming and frustrating. Not to mention the huge waste of time, and the enormous sum of money at stake. Do yourself a favor and don't shop on their website.

I am so happy I decided to make a purchase from Celine’s official site. I ordered a bag on Saturday 14 August 2021 and I received it (in Greece) on Tuesday17 August 2021, which means practically they delivered it to me in one day!!!!! Also, I have to mention that I was receiving emails from Celine and DHL informing me about the order status!!! The bag came in a package in which was the Celine box!!! the bag fully protected in perfect condition and of course the dustbag. In other words I had an amazing experience. I want to thank Celine’s team for being so professional and will definitely recommend the official site.😊😊😊

Poor communication. Order got rejected a few times by Celine so asked reason why. The advisor on the phone speaks with sigh in a very rude way and says the site has error with stocks they have. But my friend who ordered after me got the item without issue. And the cancelled transaction was held by Celine for more than two weeks and refunds are not made easily. They don't release items to store either. Bad.

We ordered three pair of shoes -one for my sister, one for me and one for a present . We paid £1770 and after three days we received an email the order is cancelled.no explanation as to why... We called and were told that apparently they ran out of sizes. We then ordered 1 sports bra within the same week and guess what! Order cancelled AGAIN after two days!!! Called customer service to be told by two different agents that‘it is what it is” and they cannot do anything!Literally what the agents stated as stock is a “hot” item!! We asked to speak with a manager and we were promised to speak with one . When no one called we called back after few days to be advised that MANAGERS DONT SPEAK WITH CUSTOMERS .I felt so disrespectful the way the agents talked to me on the phone.I am so disappointed and shocked by this service!

Horrible customer service I forgot to add my apartment number to my package they were not able to assist and the item is now sold out ridiculous huh? I asked could I pick the package up with my New York State ID, nothing! This was a gift to someone employees must not communicate with one another.

I have ordered a gift for Valentine's Day two week before Valentine's Day. Now is about a month after the Valentine's Day, I have not received it yet. I tried to contact customer service many times, but it does not work.

Very poor customer service and delivery.

1.500 Eur boots still not delivered after 3 weeks. On their website states 2-3 days.

I am still waiting for a full refund