Ubigi eSIM Reviews 

41,952
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 15,488 reviews, reviewers had a great experience with this company. Customers found the eSIM incredibly easy to install and activate, often noting it worked immediately upon arrival with great coverage. Many people experienced stable, fast connections across numerous international locations, praising the service for its reliability and seamless operation. However, some customers noted issues with connection stability, reporting slow speeds or intermittent service in certain areas, sometimes leading them to seek alternatives. A few other people also felt that activation could be confusing or mentioned concerns about data usage being overstated and difficult to monitor.

What people talk about most

User experience

Consumers find the user experience to be largely positive, praising the ease of use, installation, and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising its reliability and speed, especially... See more

Location

Users describe ambiguous interactions with location, with many reviewers reporting great coverage in various... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise its ease of... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers reporting positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Works Great in the San Francisco and on Holiday in France. The only downside is when they said ‘on Limited’ its only 25 gb data and you can’t by a router with an eSIM with Ubigi so you can share... See more

Rated 4 out of 5 stars

Was difficult to setup with my carrier on an Android S23 cell phone. Contacted the service number several times to finally get the phone operational. Connected finally on day 3. Service personnel... See more

Rated 4 out of 5 stars

It was more difficult than i would expect to get started but then works great most of time. When I use with my Express VPN connection, Ubigi sometimes drops out. It works fine and then suddenly I ge... See more

Rated 4 out of 5 stars

I had signal and data roaming almost all the places I have visited in Italy, including Roma, Amalfi, Ravello e Capri. But I had no signal and data roaming in Positano, one of the most famous cities in... See more


Company details

  1. Internet Provider

About Ubigi eSIM

Written by the company

Ubigi is the ultimate connectivity solution for travelers seeking reliable and affordable data plans around the world. With its innovative eSIM technology, Ubigi offers flexible data plans in over 200 destinations, eliminating the hassle of high roaming fees and unreliable public Wi-Fi.

Effortless connection, Anywhere you go!
Staying connected has never been easier. Whether you're navigating with maps, sharing your travel moments on social media, staying in touch with loved ones, or accessing reservations and tickets online, Ubigi ensures a seamless and user-friendly experience. Designed for smartphones, tablets, and laptops, Ubigi adapts to your needs, whether you're traveling for leisure or business.

Quick Setup, Stress-Free Travel
With a quick and easy setup, Ubigi lets you enjoy your trips stress-free, keeping you connected to what matters most. Explore, discover, and stay online wherever your adventures take you.

Travel freely and stay connected, no matter where you go. ✈️📱

Contact info

Promotion box for Ubigi eSIM

Stay connected wherever you go!

Browse our range of data plans for 200+ destinations worldwide.

4.1

Great

TrustScore 4 out of 5

42K reviews

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4.1

All reviews

(41,952)

18,077 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reliable

Best value esim that I could find that included New Caledonia. Setup was very easy. Had good signal everywhere I went

July 10, 2026
Rated 1 out of 5 stars

Watch out!

Watch out!! The price to pay displayed might NOT be the price you will actually pay!!!

I used a 50% coupon to buy a plan, which the app accepted. It displayed the final price divided by half, but once you I was ready to pay, the actual price displayed was NOT with the coupon, meaning they charged me TWICE the expected price!!

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

No luck this time. £13 wasted.

I could hardly get any reception in Monrovia even though MTN is the main operator there. I had to overwhelmingly rely on the WiFi at the hotel. Very disappointed compared with my previous positive experiences.

July 13, 2026
Rated 1 out of 5 stars

No coverage

No coverage. Imposslble to connect ; restarted phone with no success. A complete waste of money.

July 11, 2026
Ubigi eSIM logo

Reply from Ubigi eSIM

Dear customer,
We are sorry that you had no coverage and that restarting your phone did not resolve the issue. When a device completely fails to connect, it is often due to an inactive roaming setting or a delay in registering with local partner towers. In many destinations, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help you get online.

Rated 5 out of 5 stars

I had a great experience with Ubigi

I had a great experience with Ubigi. The service worked very well during my trip, and when I accidentally purchased the wrong plan, I contacted customer support. They resolved my issue quickly and the whole process was simple and hassle-free.

My only suggestion is to keep improving the app interface. I found it a bit confusing, and I had to spend extra time and even use AI to better understand how some of the plans work. Aside from that, everything else was excellent. I would definitely recommend Ubigi.

July 11, 2026
Rated 5 out of 5 stars

Best performance in France I have…

Best performance in France I have experienced in the last 5 years. Great connection right after landing and never lost it so far. Completely satisfied with the battery usage as well. (I think it drains battery faster whenever the reception is fluctuated.)

July 18, 2026
Rated 5 out of 5 stars

Easy to install

Easy to install. Some of other eSIM require to read the QR code to install and many steps, however UBIGI one is just instant, plus connection is usually good. I tried in USA (many cities), South America and Japan.

July 7, 2026
Rated 1 out of 5 stars

Purchased the WiFi and terrible

Purchased the WiFi and terrible. I literallly am wasting my money!

July 18, 2026
Ubigi eSIM logo

Reply from Ubigi eSIM

Dear Yvonne ,
We are sorry for your poor experience with our data service and that you feel your money was wasted. Intermittent or slow data performance can occur if your phone latches onto a weak local frequency. In many destinations, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help improve your connection.

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