Celtic Water UK Reviews 

210
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding product quality, exceptionally fast delivery times, and proactive communication regarding their custom orders. Many consumers appreciate the secure packaging, noting that items arrive safely, look robust, and match website descriptions accurately. Regular buyers often express deep satisfaction with how easily the hardware functions and how genuinely helpful the support team is. However, some people mentioned that certain parts required minor modifications or experienced a tight fit during setup. Reviewers occasionally noted that navigating specific installation steps took extra physical effort when assembling the plumbing equipment.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items like water collectors, tanks,... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction, as people frequently praise the fast and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction regarding the robust build... See more

Order

Clients share satisfaction on order, frequently praising the straightforward and very efficient purchasing... See more

Service

Reviewers highlight great satisfaction with the service, frequently praising quick delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't thank the team at Celtic Water enough. I ordered a couple of products over the weekend, but rather than blindly packing and shipping the order they identified that they may not work togeth... See more

Company replied

Rated 5 out of 5 stars

We've bought our third Tuscan water butt, and they are excellent for use as dipping tanks. They're much faster than filling up watering cans. Just like previous times, the ordering process and custome... See more

Rated 5 out of 5 stars

Bought 2 leaf collectors for my down pipes. Good quality and price and fast delivery. Clear instructions and easy to fit. Having tried them out I’ve ordered more for the rest of my house. A much bette... See more

Company replied

Rated 5 out of 5 stars

The item is of good quality, was packed well and I was phoned the day before delivery to confirm I would be at home to receive it. The price of this item online was the most competitive one availa... See more


Company details

  1. Store
  2. Rainwater Tank Supplier
  3. Water Pump Supplier

Written by the company

Celtic Water - Suppliers of sustainable water management solutions & systems. Rainwater harvesting and attenuation experts. Rainwater harvesting systems, stormwater treatment solutions & irrigation system suppliers UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

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4.8

All reviews

(210)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Leaf blocker will prevent re-occurrence of blockage in downpipe.

Looking on-line for items to prevent moss getting into rainwater downpipes, I found Celtic Water Ltd and their leaf catcher that could be fitted at a height that was within reach. We have a water butt and had fitted a diverter in the downpipe. Unfortunately, a blockage had formed just above this diverter and caused us problems. The rainwater found its way into the condensate pipe from our boiler, which was incorrectly fitted to the downpipe.
We fitted a connection for the condensate pipe to the downpipe correctly (with an air gap) and fitted the leaf catcher just above the water butt diverter (with the help of a plumber we know well).
The leaf catcher has already caught some moss from the roof guttering, before it could get into the water butt. It should stop a re-occurrence of the blockage to the rainwater downpipe. Very useful. It arrived fairly promptly, before we were ready to have it fitted.

June 29, 2024
Rated 5 out of 5 stars

A great little butt for the backyard 👍

My water butt arrived quickly and looks great. I fitted it today. I had to use the long hose extension kit and the instructions are good but could be clearer. On the diagram it references the drilling height on the tank and then shows the water fill level above this and then the relationship of the down pipe filter to it, and the measurements required to make the cuts. This was quite tricky to line up. Fingers crossed 🤣.

June 20, 2024
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Reply from Celtic Water UK

Hi Nick - I'm glad you are happy with your water butt and filter diverter. Hopefully the instructions were enough to get everything set up but do get in touch, if you need any further help or if anything isn't clear.

Rated 5 out of 5 stars

Brilliant service

I bought one of these leaf catchers from Celtic Water before Christmas to see how well it worked collecting moss, which is a big problem for us. Well, it worked extremely well, delivery was prompt too, so on the back of all that I've bought two more. Delivery was within 2 days too.
I have no hesitation in recommending Celtic Water and these particular items.

June 17, 2024
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Reply from Celtic Water UK

Thanks for taking the time to share your experience Graham - we're always keen to from our customers.

Rated 1 out of 5 stars

The float switch trips the RCD every time

The float switch trips the RCD every time it operates, the previous identical one did not. Unable to return it as I have shortened the cable. Service from Celtic Water was good however on this occasion the product is useless.

May 24, 2024
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Reply from Celtic Water UK

I'm really sorry to read that you are having issues with the float switch you purchased from us Mr Jenkins, but I cannot find any record of you having contacted our team to discuss the issue or request a return. Our team will always do their best to help customers resolve any issues they experience when trying to install or use our products and I will contact directly, to see how we can do the same for you.

Rated 4 out of 5 stars

Bought an inline downpipe leaf catcher

Bought an inline downpipe leaf catcher, which is a Godsend, actually. One of my down pipes is incredibly difficult to access so i cant put a catcher at the top. This is just perfect. Quick delivery but the packaging could have been better. Just a plastic bag so if anyone had trodden on it, i dont think it would have stood up to it. But, overall, very happy.

May 11, 2024
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Reply from Celtic Water UK

Hi and thanks for your review - I'm really glad you are happy with your downpipe leaf catcher. Regarding our packaging, we have tried various different types of packaging over the years but have found that the courier packs we now use are the most successful and economical for these products.

Rated 1 out of 5 stars

poor advice

I telephoned for advice on connections for a steel pump I bought from you last year.
Following the advice I purchased the very expensive part I was directed to.
Item arrived in a timely fashion and, while it connected to the pump, it was not suitable to then link to hosepipe. I visited many hardware stores/plumbers merchants before I found a suitable part on line for a fraction of the cost. The item I bought from you is now redundant.

March 21, 2024
Celtic Water UK logo

Reply from Celtic Water UK

Hi John, I'm very sorry to hear about your experience with us and can only surmise that there must have been a misunderstanding in the call you had with a member of our team, as to the type of pipe you were fitting to your pump. For that, I am very sorry. Unfortunately I cannot find any record of your coming back to us after you had identified that the adaptor purchased was not suitable, but if you would like return the unwanted part for a refund, we would be happy to help. We will contact you separately to discuss how to resolve this for you.

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