Nicks & Co Timber Ltd Reviews 125

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and knowledge, making interactions pleasant and productive. The delivery service is frequently highlighted as quick and efficient, with many people appreciating the promptness and the friendly, accommodating drivers. Consumers are also very satisfied with the quality of the products, noting that the timber is excellent, straight, and free from defects, and that orders are often cut to size as requested. The ordering process, particularly online, is described as easy and straightforward. However, some customers also noted a lack of communication regarding delivery times, with orders sometimes arriving without advance notice. A few other people also felt that the office staff could be more friendly and approachable, suggesting that interactions sometimes felt like hard work.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency, with... See more

Staff

People report positive experiences with staff, particularly praising the delivery drivers for being helpful,... See more

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the excellent... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the high quality of the timber,... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always can rely on Nicks Timber. Sorted out my Firring Strips for my new flat roof on my extension at home. Good quality timber always friendly knowledgeable staff. Fair price into the mix and you... See more

Rated 5 out of 5 stars

Delivery service was quick. I ordered picture rail in 4.2 metre lengths, came fully wrapped which protected it from the rain. Picture rail was excellent quality, straight and free from knots. I needed... See more

Rated 5 out of 5 stars

Simple ordering and good prices made this a no-brainer! For convenience local delivery saves hassle if you dont have suitable vehicle to carry longer lengths.

Rated 5 out of 5 stars

Easy ordering online. Click & collect, ready under their stated times of 2-4 working days. Good range of fence materials at very competitive prices. I’ll definitely return for timber for other project... See more

Company replied


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Landscaping Supply Store

Written by the company

Nicks & Company Timber ltd have been servicing the Gloucestershire area for over 165 years, offering quality timber and unbeatable prices, we have a devoted team with a wealth of knowledge and expertise to help guide you through any and all of your timber requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

125 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Online purchase and delivery

Being able to purchase online is a great improvement than having to wait to be served in person at the timber yard, where the wait is always lengthy. However, there is no communication on when the order will be delivered, it simply arrived without advance notice. Had no-one been available the order would have been left on the driveway with the risk of it easily being stolen. If you’re going to offer online ordering you should offer delivery date options at the same time.

April 2, 2026
Nicks & Co Timber Ltd logo

Reply from Nicks & Co Timber Ltd

Thank you for taking the time to leave us a review — we're really pleased to hear that our online ordering has made the process more convenient for you compared to visiting the yard in person.

You raise a completely valid point about delivery communication, and we sincerely apologise for the lack of advance notice. We fully understand that receiving a large timber delivery without warning is far from ideal, and the concern about security is something we take seriously.

Your feedback has been passed on to our logistics team and we are actively looking at how we can introduce delivery scheduling and pre-delivery notifications as part of our online ordering process. We want the online experience to be as smooth and reliable as possible from checkout right through to delivery.

We hope you'll give us another chance to get this right, and thank you again for helping us improve.

Rated 5 out of 5 stars

Easy to order online

Easy to order online, it would be nice to have a time slot for delivery or a phone call about an hour before hand! I didn’t know it was coming and had to leave what I was doing to get home! But the skirting boards I ordered are great! Thanks

March 6, 2026
Rated 5 out of 5 stars

Delivery service was quick

Delivery service was quick. I ordered picture rail in 4.2 metre lengths, came fully wrapped which protected it from the rain. Picture rail was excellent quality, straight and free from knots. I needed more but was able to to collect on a Saturday morning. Very helpful staff.

February 16, 2026
Rated 5 out of 5 stars

Firring strips

Always can rely on Nicks Timber. Sorted out my Firring Strips for my new flat roof on my extension at home. Good quality timber always friendly knowledgeable staff. Fair price into the mix and your good to go

January 30, 2026
Rated 4 out of 5 stars

Great timber. Miserable staff.

Timber is great and delivery is on time. Particular mention of fantastic delivery drivers who always seems happy to help and chat while unloading. 4 stars because office staff feel always like hard work to deal with. Never that friendly and you always get the feeling there is something else they would prefer to be doing! Slow quotes are an issue.

Would use again, just shame about staff experience.

June 10, 2025
Rated 5 out of 5 stars

Great Customer Service

I needed a product super quickly. This company was very knowledgeable and helped me out so I could get the product as quickly as possible. I would definitely use again.

December 12, 2025

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