Nicks & Co Timber Ltd Reviews 

151
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the timber and products, noting that orders arrive quickly and are exactly as described on the website. Consumers also deeply appreciate the helpful and friendly delivery drivers who consistently make getting long lengths of wood convenient and hassle-free. Some reviewers were not happy with the delivery process, mentioning that there was a lack of advance communication or notification regarding exact arrival dates. People pointed out that online ordering platforms should ideally include clear delivery date options so packages do not simply arrive without prior notice.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and prompt arrivals... See more

Staff

Customers expressed great satisfaction with the staff, frequently highlighting friendly, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality and timber... See more

Quality

Reviewers highlight positive aspects of quality, frequently expressing satisfaction with the goods. Consumers... See more

Service

Consumers find service to be positive, highlighting friendly people and reliable assistance whether ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always can rely on Nicks Timber. Sorted out my Firring Strips for my new flat roof on my extension at home. Good quality timber always friendly knowledgeable staff. Fair price into the mix and you... See more

Rated 5 out of 5 stars

Simple ordering and good prices made this a no-brainer! For convenience local delivery saves hassle if you dont have suitable vehicle to carry longer lengths.

Rated 5 out of 5 stars

Much better cladding than some of the other local suppliers. Like all shiplap, there were a few splits and knot holes, but not as much as others I have bought, so remember to add a little bit when o... See more

Rated 5 out of 5 stars

Ordered online easy collection helpful staff all round great experience at a real timber supplier. Long may it last.


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Landscaping Supply Store

Written by the company

Nicks & Company Timber ltd have been servicing the Gloucestershire area for over 165 years, offering quality timber and unbeatable prices, we have a devoted team with a wealth of knowledge and expertise to help guide you through any and all of your timber requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

151 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(151)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Shiplap Cladding

Much better cladding than some of the other local suppliers.
Like all shiplap, there were a few splits and knot holes, but not as much as others I have bought, so remember to add a little bit when ordering.
It would have been nice to have known when the delivery was taking place, but it was a pleasant enough experience.

June 9, 2026
Rated 3 out of 5 stars

Online purchase and delivery

Being able to purchase online is a great improvement than having to wait to be served in person at the timber yard, where the wait is always lengthy. However, there is no communication on when the order will be delivered, it simply arrived without advance notice. Had no-one been available the order would have been left on the driveway with the risk of it easily being stolen. If you’re going to offer online ordering you should offer delivery date options at the same time.

April 2, 2026
Nicks & Co Timber Ltd logo

Reply from Nicks & Co Timber Ltd

Thank you for taking the time to leave us a review — we're really pleased to hear that our online ordering has made the process more convenient for you compared to visiting the yard in person.

You raise a completely valid point about delivery communication, and we sincerely apologise for the lack of advance notice. We fully understand that receiving a large timber delivery without warning is far from ideal, and the concern about security is something we take seriously.

Your feedback has been passed on to our logistics team and we are actively looking at how we can introduce delivery scheduling and pre-delivery notifications as part of our online ordering process. We want the online experience to be as smooth and reliable as possible from checkout right through to delivery.

We hope you'll give us another chance to get this right, and thank you again for helping us improve.

Rated 5 out of 5 stars

Easy to order online

Easy to order online, it would be nice to have a time slot for delivery or a phone call about an hour before hand! I didn’t know it was coming and had to leave what I was doing to get home! But the skirting boards I ordered are great! Thanks

March 6, 2026
Rated 5 out of 5 stars

Delivery service was quick

Delivery service was quick. I ordered picture rail in 4.2 metre lengths, came fully wrapped which protected it from the rain. Picture rail was excellent quality, straight and free from knots. I needed more but was able to to collect on a Saturday morning. Very helpful staff.

February 16, 2026
Rated 5 out of 5 stars

Firring strips

Always can rely on Nicks Timber. Sorted out my Firring Strips for my new flat roof on my extension at home. Good quality timber always friendly knowledgeable staff. Fair price into the mix and your good to go

January 30, 2026
Rated 4 out of 5 stars

Great timber. Miserable staff.

Timber is great and delivery is on time. Particular mention of fantastic delivery drivers who always seems happy to help and chat while unloading. 4 stars because office staff feel always like hard work to deal with. Never that friendly and you always get the feeling there is something else they would prefer to be doing! Slow quotes are an issue.

Would use again, just shame about staff experience.

June 10, 2025
Rated 5 out of 5 stars

Great Customer Service

I needed a product super quickly. This company was very knowledgeable and helped me out so I could get the product as quickly as possible. I would definitely use again.

December 12, 2025

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