always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff were amazing so helpful especially Tracey who is definitely in the right job. Her compassion and thoughtfulness was just what I needed to cope with a very difficult time. At no time were w... See more
Company replied
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions o... See more
Company replied
Great service from both Jayne and Tammy, to ensure everything went swimmingly. Ready to answer any queries or concerns raised. My dads funeral was perfect from start to finish due to their patience an... See more
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Company details
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
541 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you found our team friendly, understanding and easy to talk to. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Nothing was to much for this team of…
Nothing was to much for this team of people who cared for us from the minute we walked through the door. Supported us through everything and paid attention to all the small details which meant alot. Talked us through everything clearly and supported through emotional moments.
June 16, 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that the team cared for you from the moment you arrived, supporting you through every step and paying attention to the small details that meant so much. It’s wonderful to know their clear guidance and emotional support helped you through such a difficult time. Your kind words mean a great deal to everyone involved.
Take care,
FuneralCoop
Caring people
Well managed and very understanding made things very easy to navigate and get through
May 20, 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that everything was well managed and that the team’s understanding and support helped make things easier to navigate during such a difficult time. Your kind words mean a great deal to us.
Take care,
FuneralCoop
First class service
From start to finish, the staff were brilliant. Really supportive and willing to go above and beyond to make the day memorable and respectful. I couldn't have asked for more.
June 16, 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that the team were brilliant from start to finish, offering the support and care needed to make the day both memorable and respectful. It means a great deal to know you felt everything was handled so well. Your kind words are truly appreciated.
Take care,
FuneralCoop
Great service provided by all at…
Great service provided by all at Walsall Coop funeral services.
May 15, 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you received great service from the team at Walsall Co‑op Funeral Services. Your kind words mean a great deal to everyone involved.
Take care,
FuneralCoop
Castle Donington
Overall the services which were provided were very good. All staff were extremely professional.
However the office in Castle Donington lacked any form of privacy to accommodate families and their grief. Members of the public could walk straight into the middle of you making funeral arrangements. No refreshments or toilets.In my opinion Castle Donington office is not ideal for families who are struggling with a bereavement.
If we had been offered to visit the office in Borrowash to make our arrangements we would have preferred to have gone there.
June 2, 2026
Reply from FuneralCoop
Thank you for your review. We’re pleased to hear the service and professionalism of our team met your expectations. We’re also grateful for your honest feedback about the Castle Donington office, and we’re sorry the environment didn’t offer the privacy and facilities you needed. We’ll make sure your comments are shared for review.
Take care,
FuneralCoop
Hobs Moat, perfect!
Angy Smiley.
Just perfect handling of our requests. Always available if we needed to confer on details.
Couldn't have done more for us
June 23, 2026
Reply from FuneralCoop
Thank you for your feedback. We’re glad the team were able to support you throughout and make every detail easy to discuss and arrange. Your appreciation is sincerely valued.
Take care,
FuneralCoop
Very professional
Made me welcome at a time of great loss and where very professional in every thing the did ,top marks
July 17, 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team made you feel welcome at such a difficult time and were professional throughout. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Everything went to plan
June 17, 2026
Reply from FuneralCoop
Thank you for your feedback. We’re glad to know the arrangements went smoothly and met your expectations.
Take care,
FuneralCoop
Support when you need it most
Caring, compassionate and supportive at a time when you need it most.
Was kept fully informed and on the day of the funeral - absolutely was to clockwork precision.
Almost the hottest day of the year and their professionalism to do all things correctly was above and beyond.
What is already traumatic was made gentler by their caring hands.
June 24, 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team were caring, compassionate and supportive throughout, and that everything on the day ran so smoothly despite the heat. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Amazing service
Amazing service! Took care of everything so we didn’t have to worry about a thing! The team were so kind and thoughtful and especially Lyn who made us feel so at ease at such a difficult time! Funeral service went so well and to all involved we would like to thank so very much! Dad would have been so pleased with the care and service he received!
June 25, 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team took care of everything for you and that Lyn helped you feel at ease during such a difficult time. It means a great deal to know the service went so well and that your dad would have been pleased.
Take care,
FuneralCoop
Caring professionals who guided us and…
Caring professionals who guided us and supported us through the whole process of organising my auntie’s funeral and the funeral itself. This extended beyond the funeral to all the liaison work with the church to arrange the interment of my auntie’s ashes. Really helpful with information including local knowledge in suggesting a venue for the wake. Excellent communication throughout.
March 24, 2026
Reply from FuneralCoop
Thank you for your review. We’re delighted our team were able to guide and support you throughout your auntie’s funeral arrangements, including the liaison with the church and help with the wake. Your kind words about their communication mean a lot.
Take care,
Central Co-op Funeral Plans
Absolutely disgusting 'aftercare', no compassion at all.
I initially would have recommended them as my mum's funeral was lovely. I no longer would as we had to set up a payment plan for some of the costs after the funeral, the plan has been paid on time for 2 years without problem. I've now started receiving texts & calls from an agency allegedly acting on their behalf to recoup the 'debt'! My mum was NOT a debt, we have a payment arrangement that has been maintained per agreement, that is also NOT a debt. I'm sure won't be the only family you've caused such upset to! 😡 I called to find out what was happening I was assured by Holly in (who answered on 01543 421 377 as 'Debt Control') that she'd escalated this & that I would be contacted. I've now received a rather generic letter, no name on the bottom saying I need to contact the new company 'immediatley' (why, my July payment is paid) I have to make a 'new plan' with a debt company that doesnt have great reviews & clearly harrass people, otherwise further action will be taken (sounds ominous, doesnt it & certainly not the compassionate impression they try to initially give) Further to this Holly is either unaware of what's going on, or she's a bit of a fibber, she advised that the reason my payment plan had been passed elsewhere is because the original company (Churchill) were closing. Firstly, Churchill were totally unaware of why the Co-op had stopped using them (you'd kinda think they'd guess the reason if they actually were closing, wouldn't you) Secondly, 'Google is your friend', why make something up so easily fact checked? I suspect I know why they've started using the lesser thought of company. I've a pretty good idea it's to do with costs but don't lie about it & don't treat grieving families so poorly. I wouldn't recommend anyone to use Central Co-op Funeral Services now, largely due to the 'aftercare', I'll be actively discouraging people going forwards.
July 9, 2026
Unprompted review
Reply from FuneralCoop
Thank you for taking the time to leave your review. We’re very sorry to hear that your experience didn’t meet expectations. We’d really like to look into this further and understand what happened so we can put things right. Please contact us directly at funeral.support@centralcoop.co.uk and a member of the team will be happy to help.
Take care,
FuneralCoop
They very aboustly brilliant kind…
They very aboustly brilliant kind always there checking everything couldn’t ask for a better service and ataff
April 26, 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know the team went above and beyond, showing such kindness and care throughout. Thank you for your thoughtful feedback.
Take care,
FuneralCoop
Funeral at Waveney Crematorium
The staff were extremely helpful and keen to go out of their way to make sure the experience was as stress-free as possible. They were happy to explain in detail what was required and ready to assist at any time.
The funeral was very well planned and executed and it was appreciated by family and friends.
May 14, 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know the team supported you with such care, clear guidance and readiness to help at every stage. We’re also glad to hear the funeral was thoughtfully planned and respectfully carried out. Thank you for your thoughtful words.
Take care,
OurCoop
It was exactly how I wanted it to be it…
It was exactly how I wanted it to be it went without a hitch,i was extremely pleased.
May 11, 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know the service went just as you hoped and without any issues. Thank you for your thoughtful feedback.
Take care,
FuneralCoop
Very considerate and professional
Very considerate and professional. We felt it was a very dignified affair.
May 26, 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that you found the service considerate and professional, and that the day felt dignified for you and your family. Your feedback means a great deal to us.
Take care,
FuneralCoop
Very understanding and respectful
Very understanding and respectful.
Some issues with communication was given wrong information re collection of mum initially, then not informed when she had arrived.
Promised call after funeral to check but nothing materialised.
May 27, 2026
Reply from FuneralCoop
We really appreciate you sharing your experience. While we’re glad the team supported you with understanding and respect, we’re truly sorry for the communication problems you encountered. You should always feel fully informed, especially regarding your mum’s care, and we apologise for the incorrect information and missed updates. We’re also sorry that the promised follow‑up call didn’t happen. Your feedback will be shared with the team so we can make sure this is addressed. Thank you for bringing this to our attention.
Takle care,
FuneralCoop
They were very supportive throughout …
They were very supportive throughout and treated us with much respect.
May 22, 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s reassuring to know that the team were supportive and respectful throughout the arrangements. Thank you for your thoughtful words.
Take care,
FuneralCoop
Everything went perfectly to plan
Everything went perfectly to plan. Incredibly helpful team at Borrowash office.
May 29, 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know that the arrangements ran smoothly and that the Borrowash team were incredibly helpful. Thank you for your thoughtful feedback.
Take care,
FuneralCoop
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