always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We used the Oxley branch and Ros made the process as painless as possible for us. The fact that she remembered who we were and which ashes we were there to collect without us having to say a word was... See more
Company replied
We used the Heanor funeral home for my Mum's Funeral. I can only say that the staff in-particular Katie, Bex, Steve and Bryan were amazing. From meeting Bex and Steve when they picked My mum up to all... See more
Company replied
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions o... See more
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Company details
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
547 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent and compassionate service…
Excellent and compassionate service from start to finish. Would highly recommend
May 9, 2026
Reply from FuneralCoop
Thank you so much for your review. We’re truly grateful to hear that you received excellent and compassionate service from start to finish. Knowing that our team supported you so well during such an important time means a great deal, and your recommendation is sincerely appreciated. If you ever need anything further, we’re here for you.
Take care,
FuneralCoop
The staff were all lovely and kept me…
The staff were all lovely and kept me informed throughout. (Sandra and Naz particularly. Leslie filled in well for Sandra when she was off also) and the recommendation of Neil the celebrant was the best advice, he was absolutely brilliant, the best ever! At the celebration of life afterwards, about five people came up to me and said it was the best funeral they’d ever been to, which speaks volumes. I’d definitely recommend the Co op Funeral Care in Blaby to others. And you get Co op points too! 😊 Thank you x
April 22, 2026
Reply from FuneralCoop
Thank you so much for sharing such a wonderful review. We’re truly touched to hear how well the team supported you, and it’s lovely to know that Sandra, Naz and Leslie made you feel informed and cared for throughout. Your kind words about Neil, the celebrant, are appreciated, it’s so good to hear he made such a meaningful impact on the day. We’re honoured to have helped you create such a special celebration of life. Thank you as well for recommending our Blaby team, that means a great deal to us. We’re always here if you need anything at all.
Take care,
FuneralCoop
The funeral was perfect Everything…
The funeral was perfect Everything went smooth and the staff were excellent many thanks
April 21, 2026
Reply from FuneralCoop
Thank you so much for your kind review. We’re really pleased to hear that the funeral felt perfect for you and that everything ran smoothly on the day. It means a great deal to know the team were excellent throughout, and I’ll make sure your thanks are passed on to them.
Take care,
FuneralCoop
They made the process simple and…
They made the process simple and treated what was an emotional situation with empathy and respect.
The staff were amazing
April 22, 2026
Reply from FuneralCoop
Thank you so much for your kind review. We’re really glad to hear that the team made everything feel simple and treated such an emotional moment with the empathy and respect it deserved. Knowing that you found our team amazing means a great deal, and I’ll make sure your feedback is shared with everyone involved. If you ever need anything more, we’re here to support you.
Take care,
FuneralCoop
Gillian and Rie couldn’t have been any…
Gillian and Rie couldn’t have been any more accommodating. They went above and beyond to ensure my husband’s funeral was the best it could be and we gave him the send off he deserved.
April 24, 2026
Reply from FuneralCoop
Thank you so much for your heartfelt review. It means a great deal to hear that Gillian and Rie were able to support you with such care and dedication. Knowing they went above and beyond to help you give your husband the send‑off he deserved is incredibly touching, and I’ll make sure your kind words are shared with them both. We’re truly grateful you took the time to share your experience, and if you ever need anything further, we’re here for you.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you so much for your kind review. We’re truly grateful you took the time to share your experience. It means a great deal to hear that you found our service kind, caring and professional. The team will be very touched by your words.
Take care,
FuneralCoop
Very professional
Very professional, attentive and personal service. A thank you to Caroline and all the team.
March 19, 2026
Reply from FuneralCoop
Thank you so much for your kind review. We’re truly grateful you took the time to share your experience. It’s wonderful to hear that you received such professional, attentive and personal service, and that Caroline and the team helped you feel supported throughout the arrangements. Knowing that their guidance brought comfort at such a difficult time means a great deal to us, and I’ll make sure your thanks are passed on to everyone involved. If there’s ever anything more we can do, please don’t hesitate to reach out.
Take care,
FuneralCoop
Very helpful and friendly good advice…
Very helpful and friendly good advice on funeral arrangements made to feel at ease and very understanding
March 3, 2026
Reply from FuneralCoop
Thank you for your thoughtful review. We’re so pleased to hear that you found our team helpful, friendly and reassuring throughout the arrangements. Knowing you felt at ease and well supported during such a difficult time truly means a great deal to us. Your kind words will be shared with the colleagues involved, they’ll be grateful to know their care and guidance made a positive difference. If there is ever anything more we can do, please don’t hesitate to reach out.
Take care,
FuneralCoop
Excellent, caring experience at a sad time
At a very sad time the service received from Central Co-op was excellent. Clear communication throughout the process. The civil celebrant did a first class job in running the funeral service. Everything ran perfectly on the day itself. I couldn't have asked for more.
April 15, 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you felt well supported throughout, with clear communication and an excellent service from the civil celebrant. It’s wonderful to know that everything ran smoothly on the day and that the funeral was exactly as you hoped. We truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
Sensitively managed by Gillian
Sensitively managed by Gillian. We felt she knew Michelle even when she had gone.
March 26, 2026
Reply from FuneralCoop
Thank you for your thoughtful review. We’re so glad to hear that Gillian supported you with such sensitivity and care, and that her understanding of Michelle brought comfort at such a difficult time. Your words mean a great deal, and we truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
The co op were professional
The co op were professional, supportive, sensitive to my needs. Informative and made everything easy for me. I can't thank Cheryle and Tracey enough. I only wish that other companies, whist dealing with a death. Had the same consideration.
April 17, 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you felt professionally supported and sensitively cared for throughout the arrangements, and that everything was made as clear and easy as possible during such a difficult time. Your kind words about Cheryle and Tracey mean a great deal, we’ll make sure they see your message. We truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
Very kind and friendly staff
Very kind and friendly staff. The arrangements were carried out professionally and in a timely manner. The funeral couldn’t have been anymore beautiful. Thank you.
April 16, 2026
Reply from FuneralCoop
Thank you for your review. We’re so glad to hear that you found the team kind, friendly and professional throughout the arrangements, and that the funeral felt as beautiful as you hoped it would be. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Take care,
OurCoop
Compassionate
Compassionate, friendly, understanding staff at all times. Great service. Couldn't ask for more.
April 13, 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you found the team compassionate, friendly and understanding throughout, and that the service provided met everything you needed. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your review. We’re glad to hear the service felt small, intimate and personal, just as you wanted, and that everything was handled simply and without fuss. We appreciate you taking the time to share your feedback.
Take care,
FuneralCoop
Thank you Ruth
My family cannot personally thank Ruth at Peter Taylor's in Norwich enough for gently navigating us through the hardest time of our lives losing our dearly beloved mum. From the moment we met Ruth, she supported and guided us. Nothing was ever too much trouble. She showed so much respect for us and for mum. We really can't thank you enough Ruth.
February 9, 2026
Unprompted review
Reply from FuneralCoop
Thank you for sharing such a heartfelt review. We’re truly sorry for the loss of your dearly loved mum, and it means so much to hear how Ruth supported and guided you through such an incredibly difficult time. Knowing that nothing was ever too much trouble and that she showed such respect to both your family and your mum is something the whole team will be deeply proud of.
Take care,
FuneralCoop
Your personal touch
Your personal touch, your kindness, your thought for detail made us feel very comfortable and confident that you were providing a good device. We could not fault or feel disappointment at any time. Thank you
April 8, 2026
Reply from FuneralCoop
Thank you for your wonderful review. We’re so pleased to hear that our personal touch, kindness and attention to detail helped you feel comfortable and confident throughout. It means a great deal to know that you couldn’t fault any part of the service, the team will truly appreciate your kind words. Thank you for taking the time to share your experience.
Take care,
FuneralCoop
From start to finish we were treated …
From start to finish we were treated with respect and well informed of all
aspect of mum’s funeral. On the day of the funeral everyone committed on
How lovely it was .
Thank you
Yours
Martin and Carol Douglas
April 9, 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that you felt treated with respect throughout and kept well informed about every aspect of your mum’s funeral. It means a great deal to know that the service was so warmly received on the day and that others commented on how lovely it was. Thank you for taking the time to share your experience during such an important and emotional moment.
Take care,
FuneralCoop
Staff were sympathetic and caring
Staff were sympathetic and caring. Everything was done professionally. Service was flawless, celebrant was extremely good. Everything went really well.
April 10, 2026
Reply from FuneralCoop
Thank you for your thoughtful review. We’re so pleased to hear that you found our staff sympathetic, caring and professional throughout. It’s wonderful to know that the service felt flawless for you and that the celebrant made such a positive impression. We’re glad everything went smoothly at such an important and emotional time. Thank you for taking the time to share your experience.
Take care,
FuneralCoop
Felt at ease everything was expand so I…
Felt at ease everything was expand so I knew what was going on very helpful and when I went to see my mom she looked beautiful and peaceful
March 18, 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so glad to hear that you felt at ease throughout the arrangements and that everything was explained clearly for you. It means a great deal to know that when you visited your mum, she looked beautiful and peaceful. Our team always aims to care for loved ones with dignity and gentleness, and your words truly reflect that. Thank you for taking the time to share your experience during such a difficult moment.
FuneralCoop
Wonderful staff full of integrity and support.
I used the Stirchely branch of co-op when my daughter passed away suddenly in March and they were truly wonderful.
Ensuring our family wishes were listened too and respected.
Faultless respect when taking care of my daughter.
Lisa Morgan lead my daughters time there and did so with such integrity and support.
Arranging for her final bed to be spray painted and ensuring a fast turnaround when the top had a spelling error, even ensuring the urn for her ashes was perfect.
The whole staff team at Stirchely took time to listen to us, particularly the lady on reception whose name has escaped me, offering exceptional support and maintained contact every step of the way.
I never wanted to use any funeral service for a child but I am so happy that my daughter stayed at Stirchely to be looked after and taken on her final journey.
Lisa ensured the hearse and limousine drivers wore pink ties and recommended a wonderful celebrant who captured my daughter’s life perfectly in the service.
I will be forever grateful for how they made the hardest stage of our families life that tiny bit easier.
April 29, 2026
Reply from FuneralCoop
Thank you for sharing such a deeply heartfelt review. We are truly sorry for the loss of your daughter, and we are incredibly grateful that you took the time to write about your experience during such an unimaginably difficult period.
It means so much to hear how the team at Stirchley supported you with care, respect and compassion every step of the way. Your words about Lisa, and the wider team, are especially moving. We are humbled to know that their support made this hardest stage of your family’s life even a little more bearable. Your gratitude will be shared with everyone involved, particularly Lisa and the colleagues you mentioned. Thank you again for trusting us at such a painful time. We are thinking of you and your family.
Take care,
FuneralCoop
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